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Bay Gardens Hotel

3.0 star property
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
In-room dining
3 outdoor pools, pool loungers
Standard Room King | View from room
Superior Room King | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Reduit Beach
    ‪15 min walk‬
  • Rodney Bay Marina
    ‪15 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪3 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room King

Superior Room King | View from room

Superior Room King

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room King

Standard Room King | Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room King

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room Double

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Croton Suite

  • 76 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

One Bedroom Croton Suite

  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Double

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room Double

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Jr. Executive Suite

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Croton Superior Double

Croton Superior Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Superior Double

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Croton Standard King

Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Standard King

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Bay Gardens Hotel

Beach location and 3 outdoor pools
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Windward Islands. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Windward Islands and 4 minutes on foot from Baywalk Shopping Mall
  • Free beach, local-area and theme park shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities such as a 24-hour fitness centre.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3-star Gros Islet hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.
Spices – This poolside restaurant specialises in Caribbean cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 1000 reviews
Rating 8 - Good. 351 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Sallyann

Business traveller
Great location for work or vacation.
Stayed 2 nights in Feb 2025

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

David, New York

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although clean, this is a very dated hotel with very sparse rooms that are barely decorated with aging bathrooms and showers that barely emit water.
Stayed 1 night in Feb 2025

10/10 Excellent

Wieslaw

Travelled with family
Very nice affordable hotel
Stayed 4 nights in Feb 2025

4/10 Poor

Timothy

Travelled with group
Disliked: Amenities, property conditions & facilities
No hot water. Very dated. Noisy.
Stayed 5 nights in Feb 2025

8/10 Good

fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRY CALLING THE HOTEL TO SET UP TRANSPORTATION FROM AIRPORT TO HOTEL BUT COULD NOT GET THRU SO INSTEAD I SEND 3 EMAILS AND THE WENT UNANSWER AND COST ME 120.00 FROM AIRPORT AND 90.00 FROM HOTEL BACK TO AIRPORT.
Stayed 2 nights in Feb 2025

10/10 Excellent

Youlanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

St. Lucia is beautiful because of its people. The stay at Bay Gardens we pleasant. The food and accommodation were excellent. I would recommend staying here.
Stayed 1 night in Feb 2025

6/10 Okay

Nikiea

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very old and has not been renovated in a very long time. The hotel food was terrible, we couldn’t even breakfast there. The food options are very limited and unappealing. The pool is small and only 4 ft deep so not great for adults The staff was nice and the bartenders made great cocktails. We were able to walk to restaurants for dinner and night clubs for entertainment
Stayed 1 night in Feb 2025

4/10 Poor

Dean

Travelled with partner
I booked the Bay gardens Hotel, then when i arived I was sent to the Bay Garden Inn. I booked a king sized bed and instead ended up with a smaller bed. The room I booked was $30USD per night more expensive than the one I was given. Really disapointing.
Stayed 2 nights in Feb 2025

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security was always around, the property felt very safe, we parked our rental car in lot with no issues. Food was good, rooms and grounds were clean, the beds were a little too stiff for me but my husband was ok with it.
Stayed 5 nights in Feb 2025

8/10 Good

Ella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Staff made it seamless and render excellent and professional service. My stay was too short. Will plan for a longer stay next time.
Stayed 1 night in Jan 2025

10/10 Excellent

David, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time as always
Stayed 7 nights in Jan 2025

4/10 Poor

Peter

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Catering was poor, the food in the evening buffet was not good and very expensive. The breakfast is ok but needs attention to ensuring replenishment, the serving staff are inattentive, often having to be asked several times for anything. The beds are comfortable, and the rooms are nice. Ensure your room is away from the bar (loud entertainment) and the road (loud), very little natural light. Housekeeping good and friendly staff. Several swimming pools all small but perhaps give an intimate feel, we didn’t use them preferring the beach at the sister hotel. Frequent shuttle to the beach there but it’s worth the walk with lots of shops and restaurants as well as the marina to see. The beach at the sister hotel is lovely however when the cruise ships are in, quite crowded.
Stayed 7 nights in Feb 2025

10/10 Excellent

Irma Y

Liked: Cleanliness
Stayed 7 nights in Jan 2025

4/10 Poor

Carrie Lynn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The Waitress Staff at Bay Gardens Hotel is very unfriendly. (They even fight loudly amongst each other!) They can actually be rude when waiting to be seated in their dining area. (They will totally ignore you and make you TOTALLY not feel welcomed!) Previous reviews said the same thing, but we unfortunately witnessed it ourselves. The Restaurant is WAY overpriced for the food quality & service. However.... the Bay Gardens Beach Resort is friendly, convenient, and worth a visit. I would consider booking the Bay Gardens Resort right on the beach, but never again the Hotel. Save yourself the time and money for a "Not Great Experience", and book the Resort on the Beach. (Friendly, Helpful Staff that actually make you feel like a welcomed guest) The Bay Gardens need to clean house with their rude attitudes!!! (SIDE NOTE..... The Housekeeping & Security Staff was great! The others need to find a new career,)
Stayed 8 nights in Jan 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable staff.
Stayed 3 nights in Feb 2025

8/10 Good

sidharth

As you can see from the other reviews. The hotel is dated and 3 star standard. The rooms are large but fairly basic. Everything needs updating especially the showers. However I am still rating it as good because it is in the best location on the island and is great value for the area near everything.
Stayed 4 nights in Jan 2025

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities for business and pleasure!
Stayed 2 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness
The shower water was cold
Stayed 5 nights in Jan 2025

10/10 Excellent

Dustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2025

8/10 Good

Traniece

Liked: Cleanliness, staff & service, room comfort

Great front desk could use some updates

Pretty good. We stayed on the second floor and there was no elevator also there's not much entertainment at the hotel at night. It's pretty standard and I agree with everyone about the neighborhood but I like the convenience of things being so close such as restaurants and shopping. I also requested the first floor room and it was not approved but I understood why. They explained it very nicely. The front desk staff were extremely helpful. The hotel of world could use a really deep cleaning. There are various stains and the breakfast was not included like it said it was. For some reason that app will not let me upload my photos.
Stayed 3 nights in Jan 2025

10/10 Excellent

Fyzul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. No complaints whatsoever!
Stayed 3 nights in Jan 2025

10/10 Excellent

Dinello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 4 nights in Jan 2025

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities
Chill place. Breakfast options arent the best, lunch and dinner was cool.
Stayed 2 nights in Jan 2025