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Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

5 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Property grounds
Exterior detail
12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All-inclusive
  • Breakfast included
  • Pool
  • Free airport shuttle
  • Bar
  • 24/7 front desk

Explore the area

Map
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet
  • Pigeon Island National Landmark
    7 min walk
  • Saint Joseph the Worker Catholic Church
    3 min drive
  • Friday Night Street Party
    3 min drive
  • Castries (SLU-George F. L. Charles)
    28 min drive

Room options

View all photos for Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout) | Minibar, in-room safe, individually furnished, blackout curtains

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview) | Minibar, in-room safe, individually furnished, blackout curtains

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Minibar, in-room safe, individually furnished, blackout curtains

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium) | Minibar, in-room safe, individually furnished, blackout curtains

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe) | Minibar, in-room safe, individually furnished, blackout curtains

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Minibar, in-room safe, individually furnished, blackout curtains

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon) | Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub) | Minibar, in-room safe, individually furnished, blackout curtains

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level) | Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout curtains

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

  • 31 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout curtains

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Minibar, in-room safe, individually furnished, blackout curtains

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

  • 31 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Caribbean Honeymoon Beachview Club Level

Caribbean Honeymoon Beachview Club Level | Minibar, in-room safe, individually furnished, blackout curtains

Caribbean Honeymoon Beachview Club Level

  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.) | Minibar, in-room safe, individually furnished, blackout curtains

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

Adults-only beachfront property with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only offers 311 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. LED televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Gros Islet property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts and a 24-hour health club are featured at the property. 5 outdoor swimming pools are on site along with a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Red Lane Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only. During your stay, you're just a quick walk from Windward Islands. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with pool views, stop by Bayside Restaurant, one of the property's 12 restaurants and 8 bars/lounges
  • Take a swim in the 5 outdoor pools
  • Treat yourself to manicures and pedicures, aromatherapy or facials at Red Lane Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Steps from Windward Islands and 7 minutes on foot from Pigeon Island National Landmark
  • Free airport shuttle service
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a 24-hour health club and a steam room. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Gros Islet property is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM.
Bayside Restaurant – This poolside restaurant serves breakfast, lunch and dinner.
Toscaninis – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Josephines Creperie – Overlooking the ocean and pool, this restaurant only serves lunch. Open daily.
Olde London Pub – This restaurant specialises in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Mariners – Overlooking the ocean, this restaurant only serves lunch. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkelling
Waterskiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Access to 9-hole golf course
Golf green fees
Transport to golf course

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 12 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bayside Restaurant
  • Josephines Creperie
  • Mariners
  • Olde London Pub
  • Toscaninis

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Piano
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water skiing
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property caters to couples, including same-sex couples.
This hotel is exclusively for adult couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Sandals Grande St. Lucian ALL INCLUSIVE Couples Only
Sandals Grande St. Lucian All Inclusive Couples Cap Estate
Sandals Grande St. Lucian All Inclusive Couples
Sandals Grande St. Lucian All Inclusive
Sandals Grande St. Lucian Spa Beach Resort All Inclusive

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 307 reviews" "
Rating 8 - Good. 81 out of 307 reviews" "
Rating 6 - Okay. 26 out of 307 reviews" "
Rating 4 - Poor. 16 out of 307 reviews" "
Rating 2 - Terrible. 13 out of 307 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stefany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food and adults only stay!
Stayed 4 nights in Jul 2024

2/10 Terrible

Katherine

Stayed 3 nights in Aug 2024

4/10 Poor

Bradley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sandals Resort was a huge disappointment. Upon arrival, we were not helped out at all with our luggage, rushed into spa treatments and other excursions, and not welcomed as we would have expected from the price we paid to be there. The staff was very rude when we did not immediately buy anything and shuffled off to our room. We selected the Club Penthouse and there was no difference in treatment or amenities. We practically had to beg and ask for everything, all to be treated poorly for asking. The drinks were terrible and often had bugs or lipsticks in/on the plastic cups. While trying to enjoy the pool, we were left with no towels. Restaurants were completely booked and almost impossible to get the Culinary assistant to help as she was never at the office and if she was, you get completely ignored for 5 minutes while she takes personal calls. The rooms are very outdated. No one knew anything about the resort or the excursions, we often got bounced around and received different information from everyone on staff that we spoke with. This was truly a huge disappointment and felt like we w the robbed. We absolutely got ripped off and treated poorly. We will never, ever be returning to St Lucia or another Sandals resort. SAVE YOUR MONEY!!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 7 nights in Jul 2024

2/10 Terrible

Vaibhav

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth money - very very poor service
Not the same Sandals brand that it used to be and Defiantely not worth the price. Much more worthwhile to try the different resorts on the island. Service - ground level staff are uninterested when you escalate to management you get some traction but you will spend half your time escalating issues to management Amenities - there is a large number of restaurants and the food is good but as above, when the service lets you down then everything is not worthwhile.
Stayed 7 nights in Jun 2024

10/10 Excellent

Debbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable. Very clean and everyone was so helpful.
Stayed 6 nights in Jul 2024

6/10 Okay

sanda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rudeness and racism
Stayed 6 nights in Jul 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many guys walking up and down th n each trying to sell excursions. It's annoying. Our concierge person was wonderful.
Stayed 6 nights in Jul 2024

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the location, beach, and the all inclusive convenience. Felt the food could have been better overall especially for the cost of staying here. Also, the solicitors at the beach shouldn’t be allowed to bother the guests, as they are also selling drugs. Made us feel very unsafe and uncomfortable. Even asked us to get food and drinks for them! Additionally, the shuttle driver back to the airport made several stops picking up wads of cash and picking up and dropping up little black bags. Unprofessional and unsafe!
Stayed 6 nights in Jul 2024

8/10 Good

Tatiyiana

Travelled with partner
Liked: Amenities, property conditions & facilities
Great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Grace E

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff is incredible!!
Stayed 3 nights in Jul 2024

6/10 Okay

Betty B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nightly entertainment was not good in comparison to other places i have stayed
Stayed 5 nights in Jun 2024

8/10 Good

Shimrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Reginald, Pflugerville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We were forced to stay an extra 3 days due to the hurricane. I had to spend $500 a night extra for the stay which wasn’t our fault. Our flight was pushed back 4 days but had to spend another $1100 dollars to get out earlier than our rescheduled flight. Property was great but during the extra few days all the amenities were available and the food options were very limited. Hopefully Sandals Grand Lucia reaches out to me and offers me some kind of comps or compensation. booking number SGLR2l08K7
Stayed 5 nights in Jun 2024

10/10 Excellent

Terrence, SMYRNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry relaxing area for smokers
Stayed 6 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but definitely overrated…a dinner buffet would be good
Stayed 5 nights in Jun 2024

6/10 Okay

ERIKA

Travelled with family
Liked: Staff & service
This hotel is not a 5 stars hotel. The rooms need to be remodeled and the attention to the cleaning needs to improved. The restaurant where you need a reservation are nice and food is food. The other restaurants food is ok but not great. If you want a drink in the pool area you need to go to the bar because there’s no waitress to bring you anything. Again not a 5 stars hotel. We have been in places where the service, food, cleanliness is great for less money.
Stayed 4 nights in May 2024

4/10 Poor

Rosario

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I checked in the room that I was given is not the room that I had paid for. Very disappointed the view was terrible. I called Expidia spoke to someone to see if they could contact hotel was put on hold for ever and then the call was dropped. The second day when and spoke with the staff to see if they could change me from room. They ended up switching me the 3rd day. It was just a terrible experience. Would I ever book Sandals again? Definitely NO.
Stayed 7 nights in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dr. Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
Stayed 4 nights in Mar 2024

2/10 Terrible

SEAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
Stayed 3 nights in Mar 2024