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Hard Rock Hotel Guadalajara

4.0 star property

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Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Building design
Lobby
2 bars/lounges, poolside bar
Designer store

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Spa
  • Parking available
  • Bar
  • Pool
  • Breakfast available

Explore the area

Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • Minerva Roundabout
    ‪5 min drive‬
  • Expo Guadalajara
    ‪5 min drive‬
  • Basilica de Zapopan
    ‪10 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Hot Tub

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hot Tub

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds, Hot Tub

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, desk, soundproofing

Superior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Property grounds

Hyatt Regency Andares Guadalajara

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1153)
The price is CHF 281
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Hyatt Regency Andares Guadalajara

About this property

Hard Rock Hotel Guadalajara

Pet-friendly hotel connected to the convention centre in Zapopan with a full-service spa
This smoke-free hotel features a full-service spa, an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar.
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and a safe. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Guadalajara. During your stay, you'll be connected to the convention centre and just a quick walk from National Chamber of Commerce. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy international cuisine while dining at Sessions
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, deep-tissue massages or facials at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 5 minutes by car from Minerva Roundabout and 5 minutes from Expo Guadalajara
  • Airport drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Hard Rock Hotel Guadalajara offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hard Rock Hotel Guadalajara. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Zapopan hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:00 AM.
Sessions – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sessions

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 340 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 60 per day
  • Valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Hard Rock Hotel Guadalajara offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1292 out of 1877 reviews
Rating 8 - Good. 298 out of 1877 reviews
Rating 6 - Okay. 146 out of 1877 reviews
Rating 4 - Poor. 75 out of 1877 reviews
Rating 2 - Terrible. 66 out of 1877 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing so nice and beautiful
Stayed 2 nights in Dec 2024

10/10 Excellent

estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators still an issue. Service is great. Cleanliness requires a bit more attention to small details.
Stayed 3 nights in Dec 2024

4/10 Poor

Alberto

Disliked: Cleanliness, property conditions & facilities
Their was a massive leak and it messed up my sleep also elevators where down for a day in a half had to walk to 14 floors up and down restrooms weren’t clean in their lobby
Stayed 2 nights in Dec 2024

8/10 Good

Jose Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff who was very helpful and welcoming. The elevator didn’t work well for one day but later they solved the issue. Overall it was good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Nov 2024

10/10 Excellent

joseph

Stayed 1 night in Nov 2024

10/10 Excellent

BERTHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es amplia, con una bella vista. La comida del hotel deliciosa y la piscina muy agradable. El personal excepcional.
Stayed 4 nights in Dec 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jorge, Waco

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent atmosphere! Rooms are equipped with beautiful furniture, you can control the blinds by touching a screen on your night desk. Love the technology in the room. Staff is nice and police! Definitely I will come back. Best hotel in Gdl, Jal
Stayed 2 nights in Dec 2024

10/10 Excellent

Osvaldo

Stayed 2 nights in Nov 2024

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aniversario Bellísimo
Muchas gracias por todas las atenciones recibidas, hicieron que nuestro aniversario fuera espectacular
Stayed 4 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Marco A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed feelings
Nice decor, good breakfast, excellent service but the elevators are very small and slow and I didn’t like the location .
Stayed 2 nights in Nov 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista que me dieron estuvo excelente. Gracias
Stayed 3 nights in Nov 2024

10/10 Excellent

Francisco

Stayed 1 night in Nov 2024

10/10 Excellent

Marlene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
to much noise this past weekend !
Stayed 2 nights in Nov 2024

10/10 Excellent

Nora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here, very helpful staff, views from the pool are great, food was okay. Live music at night and during breakfast sometimes. Will be coming back!
Stayed 3 nights in Nov 2024

8/10 Good

Dyan L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff is great, especially the gentlemen at the front of the lobby. They know everything and can get you there. The rooms are cleaned daily when it's convenient for you. I never heard a knock, even when I slept in. You just come home and everything is refreshed. The refrigerators in the rooms either don't work or work poorly. They have Unity signs all over, but not one purchase in the Rock Shop or Café took accepted my Unity card. They explain that they expect you to go online every time and upload a receipt, fill out a form....wait up to 2 weeks. Hard Rock (corporate) needs to step up their game.
Stayed 5 nights in Nov 2024

10/10 Excellent

Antonio

Stayed 3 nights in Nov 2024

10/10 Excellent

Udoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a little disappointed
The pool was closed on the rooftop; this is one of the main reasons we stayed. So that meant the bar was also closed on the rooftop. Starbucks never had hot coffee in the mornings, only cold drinks. They should consider having some kind of coffee down in the lobby for people to grab and go. The area was so far away from shopping centers. It seemed a little sketchy to walk around outside. I won't be coming back; it is not my type of environment
Stayed 3 nights in Jul 2024

8/10 Good

Mario, Oakland

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking here jfs a first encounter of your nightmare and then it’s hard to gauge the entrances. On weekend the lower bar has live entertainment. The space is ultra limited so expect to pass this experience that could be a plus. The room extra large and great beds clean linens. In GDL one of your top 3 selections.
Stayed 4 nights in Jul 2024

10/10 Excellent

Gerardo

Stayed 1 night in Sep 2024