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Krystal Urban Guadalajara

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Guadalajara

Junior Suite, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Room service – dining
Property entrance
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Los Arcos de Guadalajara
    ‪7 min walk‬
  • Applicant Service Center
    ‪11 min walk‬
  • Avienda Chapultepec
    ‪15 min walk‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Urban Guadalajara

Hotel with free parking, near US Consulate General Guadalajara
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Krystal Urban Guadalajara. During your stay, you're just a quick walk from Los Arcos de Guadalajara. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from US Consulate General Guadalajara and a few minutes from Minerva Roundabout
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Guadalajara hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 305 for adults and from MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Krystal Urban Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 914 out of 1375 reviews
Rating 8 - Good. 277 out of 1375 reviews
Rating 6 - Okay. 105 out of 1375 reviews
Rating 4 - Poor. 39 out of 1375 reviews
Rating 2 - Terrible. 40 out of 1375 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ARACELI

Stayed 2 nights in Sep 2024

10/10 Excellent

Cindy

Stayed 3 nights in Oct 2024

10/10 Excellent

rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personal amable profesional
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

JIN WOO, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean.
Stayed 1 night in Nov 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Ramon

Stayed 1 night in Nov 2024

10/10 Excellent

Yanzhong

Stayed 7 nights in Oct 2024

10/10 Excellent

Enrique

Stayed 2 nights in Nov 2024

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Very well situated, within walking distance of restaurants, coffee shops and malls. I got a room in lower floors, from the window you can see the restaurant in the lobby. If the restaurant gets a little bit noisy you can hear it from the room.
Stayed 3 nights in Nov 2024

10/10 Excellent

ARACELI

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Oct 2024

6/10 Okay

Douglas Robert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Encontré muchísimos pelos que no eran mío en el cuarto y en el baño. Perdí la cuenta de tantos. Todo lo demás estaba bien. Falta mejor limpieza de cuartos…
Stayed 1 night in Oct 2024

10/10 Excellent

raul

Stayed 1 night in Oct 2024

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property's friendly staff, hotel location and the breakfast buffet.
Stayed 4 nights in Oct 2024

8/10 Good

Paulina

Stayed 1 night in Oct 2024

10/10 Excellent

ALBERT

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Raquel, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation, clean and comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Domenica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Returning Client
This was my third time staying at Krystal Urban and for the first time, I was very disappointed. Our room was located on the second floor. As soon as you get off the elevator, there is a weird smell. We get to our room, and it smells like bleach! This is after arriving at our room at nearly 10 pm! How does the room still smell like bleach after so many hours? The floors were not swept. I am a person who walks barefoot and I felt the dirt on my feet. We only got 2 bath towels, no small towels or anything. The fridge was also taken out of the room, and the walls in the bathroom need to be cleaned or updated. There is also no bellman to help with the luggage. The super nice guy who used to work there is no longer there. I do not plan on returning to this hotel. My two previous stays were good. But this one was extremely disappointing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for rhe price little far from turist areas shower water pressure comes and goes no microwave but it was a nice stay concierge never brought us the list of tv channels no menu to order food from the room and we ask for some silverware and they never show up
Stayed 4 nights in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024