6/10 Okay
Leticia
Travelled with family
23 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disppointing Stay
I had high hopes for my stay at this highly rated boutique.
One of the most frustrating aspects of my stay was the lack of communication regarding the shuttle service. Despite multiple attempts to confirm the shuttle, I received no response. When I finally reached out to the hotel via this portal, their response was dismissive, as if they didn't believe my claim.
To make matters worse, upon arrival, I was asked to provide proof of my previous communication regarding the shuttle. This felt like a personal attack, as if I was being accused of lying. While they eventually offered to reimburse my taxi fare, this gesture felt hollow, as it didn't address the underlying issue of their poor customer service.
The hotel itself had its ups and downs. While I appreciated the spacious two-bedroom suite, the noise level was a significant problem. The constant foot traffic from staff walking up and down the stairs outside my window made it difficult to sleep. Additionally, the noise from the laundry room above my room (#7) was disruptive. Or the sound was similar to a washroom.
On the positive side, I appreciated the security measures in place, such as the requirement to ring into the facility. The housekeeping staff and breakfast hosts were also very friendly and helpful. However, the front desk staff was inconsistent, with some being more helpful than others. Not a repeat though recommended by my brother who loves staying there.
Leticia
Stayed 3 nights in Aug 2024