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Hotel Ixbalanque

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ixbalanque

32-inch LED TV with cable channels, TV
Terrace/patio
Front of property
Free WiFi, bed sheets
Reception

Reviews

6.8 out of 10

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala
  • La Aurora Zoo
    3 min drive
  • Avenida La Reforma
    3 min drive
  • El Obelisco
    3 min drive
  • Guatemala City (GUA-La Aurora Intl.)
    7 min walk

Room options

View all photos for Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)

Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people) | Free WiFi, bed sheets

Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people)

  • Sleeps 5
  • 4 Single Bunk Beds and 1 Single Bed

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Single Bed

View all photos for Shared Dormitory, Mixed Dorm (Up to 7 people)

Shared Dormitory, Mixed Dorm (Up to 7 people) | Free WiFi, bed sheets

Shared Dormitory, Mixed Dorm (Up to 7 people)

  • Sleeps 7
  • 3 Single Bunk Beds and 1 Single Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Triple Room, Non Smoking, Shared Bathroom

Basic Triple Room, Non Smoking, Shared Bathroom | Free WiFi, bed sheets

Basic Triple Room, Non Smoking, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Basic Room, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Basic Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking | Free WiFi, bed sheets

Family Quadruple Room, Non Smoking

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Similar properties

Exterior

Aurora Express

Free airport shuttle
Parking included
Free WiFi
Breakfast available
4.5 out of 5, Wonderful, (406)
The price is CHF 64
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Aurora Express

About this property

Hotel Ixbalanque

Hotel with free breakfast, near La Aurora Zoo
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a TV in a common area and a front desk safe. Housekeeping is not available.
Hotel Ixbalanque offers 10 accommodations with free toiletries and fans. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

During your stay at Hotel Ixbalanque, you'll be within walking distance of La Aurora Zoo. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, locker space and laundry facilities
  • Just a 3-minute drive from La Aurora Zoo and a few minutes from Avenida La Reforma
  • Free airport shuttle service
  • Pets welcome free of charge
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). Hotel Ixbalanque also features tour/ticket assistance, laundry facilities, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Guatemala City hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 12 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Hotel Ixbalanque Reviews

Reviews

6.8
Rating 10 - Excellent. 19 out of 56 reviews" "
Rating 8 - Good. 8 out of 56 reviews" "
Rating 6 - Okay. 14 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 12 out of 56 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Raquel

Stayed 1 night in Jul 2024

10/10 Excellent

gordon

Stayed 1 night in Jul 2024

10/10 Excellent

Maynor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024

4/10 Poor

Tatum

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Ashley Ulisis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024

8/10 Good

Ehlane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Romel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
8 minute walk from airport but older & bare-bones
Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024

6/10 Okay

Wuendy

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge Mario

Stayed 1 night in Oct 2023

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort
Never responded to late check-in requests
I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023

10/10 Excellent

Ludin

Travelled with partner
Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023

4/10 Poor

Elden

Travelled with family and small children
Friends
Stayed 1 night in Jun 2023

6/10 Okay

Carlos Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
Stayed 1 night in Mar 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Probably ripped off.
I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Stayed 1 night in Feb 2023

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Stayed 1 night in Feb 2023

10/10 Excellent

Leon

Travelled with family, Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Bunk Beds, classic architecture and very clean shared baths
Stayed 1 night in Feb 2023

2/10 Terrible

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Stayed 1 night in Jan 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 1 night in Dec 2022