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Best Western Premier Sapphire Halong

5.0 star property

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Photo gallery for Best Western Premier Sapphire Halong

Exterior
Premium bedding, down duvets, minibar, desk
Lobby
Premium bedding, down duvets, minibar, desk
Indoor pool, outdoor pool, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
S2 Building, Lot HH05, Ben Doan High Cla, Hong Gai Ward, Ha Long, Northern, 200000
  • Halong Bay Marina
    ‪12 min walk‬
  • Ha Long International Cruise Port
    ‪7 min drive‬
  • Bai Chay Beach
    ‪14 min drive‬
  • Haiphong (HPH-Cat Bi)
    ‪60 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Balcony, City View (Shower Only)

City view

Premier Room, 1 King Bed, Balcony, City View (Shower Only)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Premier Room, 2 Single Beds, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Balcony, City View (Shower Only)

Premium bedding, down duvets, minibar, desk

Superior Room, 2 Single Beds, Balcony, City View (Shower Only)

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite, Multiple Beds, Balcony, City View

Premium bedding, down duvets, minibar, desk

Premier Suite, Multiple Beds, Balcony, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 2 Single Beds, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Superior Room, 2 Single Beds, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite, Multiple Beds, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Premier Suite, Multiple Beds, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 4
  • 2 King Beds

View all photos for Premier Room, 2 Single Beds, Balcony, City View (Shower Only)

Premium bedding, down duvets, minibar, desk

Premier Room, 2 Single Beds, Balcony, City View (Shower Only)

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Premier Room, 1 King Bed, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, City View (Shower Only)

Premium bedding, down duvets, minibar, desk

Superior Room, 1 King Bed, Balcony, City View (Shower Only)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Superior Room, 1 King Bed, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Panorama Bay View

Premium bedding, down duvets, minibar, desk

Premier Panorama Bay View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds, Balcony, Bay View (Shower Only)

Premium bedding, down duvets, minibar, desk

Junior Suite, Multiple Beds, Balcony, Bay View (Shower Only)

  • Bay view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Junior Suite, Multiple Beds, Balcony, City View (Shower Only)

Premium bedding, down duvets, minibar, desk

Junior Suite, Multiple Beds, Balcony, City View (Shower Only)

  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

Similar properties

Poolside bar

THE WATSON PREMIUM HALONG HOTEL

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, (133)
The price is CHF 64
for 1 room
includes taxes & fees
12 Apr - 13 Apr
THE WATSON PREMIUM HALONG HOTEL

About this property

Best Western Premier Sapphire Halong

Luxury hotel connected to a shopping centre in Ha Long with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Best Western Premier Sapphire Halong offers 1008 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and minibars. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Ha Long hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Premier Sapphire Halong. During your stay, you'll be connected to a shopping centre and just a quick walk from Poem Mountain. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a steam room
  • Within a 10-minute walk of Poem Mountain and Long Tien Pagoda
Best Western Premier Sapphire Halong offers its guests a kids' pool, an indoor pool, an outdoor pool, and a steam room. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A 24-hour fitness centre, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Best Western Premier Sapphire Halong. Self parking is free.

This 5-star Ha Long hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 10:00 AM.
Best Western Premier Sapphire Halong has 2 restaurants on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: VND 350,000 for adults and VND 125,000 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Premier Sapphire Halong

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: VND 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 350000 for adults and from VND 125000 for children
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Premier Sapphire Halong
Best Western Premier Sapphire Halong Hotel
Best Western Premier Sapphire Halong Ha Long
Best Western Premier Sapphire Halong Hotel Ha Long

Best Western Premier Sapphire Halong Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 68 reviews
Rating 8 - Good. 16 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 0 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ahmet

Stayed 3 nights in Dec 2024

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel, good view of the bay
Great view of the harbour and boat fireworks at night but it can get a bit noisy when the boats come and go (loud music and karaoke), but it makes it exciting. A good location for local shops, bars and restaurants and only short taxi to the tourist area. It's also just 2km from the start off the Ha Long Bay marathon. Good selection of food for breakfast, all nationalities are catered for. The tables should be cleaned a bit quicker and the same applies when items are used up. Staff should top the items up quicker, rather than wait until asked. Bit of a nuisance was the attitude of the indoors pool man who was too lazy to get us clean towels and bring them to the outside pool that we was using (he would rather be on his mobile phone). It would be better if the hotel had clean towels stowed near the outside pool entrance area to save guests going and looking for them.
Stayed 6 nights in Nov 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, couldn’t do enough to help us & arranged our cruise around Halong Bay. However, hotel wasn’t in a great location for dining in the evening & we couldn’t find any veggie food in the area- not the hotel’s fault of course! (We ate in the hotel and it was lovely!)
Stayed 2 nights in Nov 2024

8/10 Good

PAK FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience of this hotel is very good. Only the table arrangement in the hotel restaurant need some improvement to make sure a guest not losing his table after getting food in buffet
Stayed 3 nights in Nov 2024

10/10 Excellent

Nam, Falls Church

It was very nice because it was clean and well-maintained.
Stayed 1 night in Oct 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star customer service - Happy Australian
Service from the staff is what kept me extending my stay. Special thanks to everyone. Thanks too Ming for chatting to me. Room was spacious. Bathroom was big too. Room was cleaned daily. Herbal tea. Bottled water. Cold aircon. King size bed. Great bunch of expats in the hotel too. Nothing was too much for the staff. Transfers and cruise organised. Assistance for shops etc. I will return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice, friendly and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Tu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Issac

Stayed 1 night in Jun 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there about four nights after super typhoon Yagi devastated the area. Although very little was up and running around Halong Bay, the hotel was operating and we felt very fortunate to have a safe place with running water and electricity throughout our stay. I have the deepest admiration for all the staffs at the hotel for their resiliency and professionalism in the face of such chaos and destruction. A special thank to Pham Minh for always greeting us with a smile and for the informative conversation about the area. I once heard that you don’t know a person’s character until you see them operate under extreme adversity. From what I observed, they have it in spades!
Stayed 4 nights in Sep 2024

10/10 Excellent

Connor

Stayed 3 nights in Aug 2024

10/10 Excellent

Jong Seok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It's located outside CBD, so its quiet but need the transportaion for visiting spots
Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, big unit, amazing staff, amazing kids club, amazing breakfast, amazing pool…we loved everything, would go back anytime!
Stayed 3 nights in Aug 2024

10/10 Excellent

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Ramalingam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2024

10/10 Excellent

Nguyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Spoke English well
Stayed 3 nights in Jul 2024

8/10 Good

edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
away from places
not near anything
Stayed 4 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Amenities
We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance.
Stayed 8 nights in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!
Stayed 2 nights in Apr 2024