4/10 Poor
Joanne
17 Nov 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property it self was beautiful, however this was the least favourite hotel from the 6 places I stayed. The staff were rude and unhelpful compared to other accommodation in Vietnam which were just amazing.
The “chairman and his daughter are disgusting.” There is a private beach right next to the hotel and the daughter wanted 1,000,000.00 vnd to use the chair. However it is stated that this is included in the stay. This is the biggest pocket skimming I have ever seen. Accor group really should do something about the people that run this beautiful hotel. Unfortunately they know there is not much competition on cat ba island so they really don’t care.