Sheraton Haikou Hotel

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Dates

December 2024

January 2025

Room, 2 Single Beds, Balcony, Ocean View | Premium bedding, down duvets, free minibar items, in-room safe

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Parking included

Breakfast available

Gym

Room service

Explore the area

136 Bin Hai Road, Xiuying District, Haikou, Hainan, 570311

Holiday Beach
14 min walk
Hainan International Convention and Exhibition Center
4 min drive
Hainan West Coast Golf Course
7 min drive
Haikou (HAK-Meilan Intl.)
45 min drive

Room options

Family Suite, 2 Bedrooms, Balcony

86 sq m
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Ocean View

45 sq m
Ocean view
Sleeps 2
1 King Bed

Superior Room, 2 Single Beds, Ocean View

45 sq m
Ocean view
Sleeps 2
2 Single Beds

Room, 1 King Bed, Balcony, Ocean View

45 sq m
Ocean view
Sleeps 2
1 King Bed

Room, 2 Single Beds, Balcony, Ocean View

45 sq m
Ocean view
Sleeps 2
2 Single Beds

Grand Suite, 1 King Bed, Balcony, Ocean View

132 sq m
Ocean view
Sleeps 2
1 King Bed

Premier Suite, 1 Bedroom, Balcony, Ocean View

176 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Ocean View

88 sq m
Ocean view
Sleeps 2
1 King Bed

Family Suite, 2 Bedrooms, Balcony, Ocean View

131 sq m
Ocean view
Sleeps 4
2 Double Beds

Premium bedding, down duvets, free minibar items, in-room safe

Presidential Suite, Multiple Beds, Balcony, Ocean View

352 sq m
Ocean view
Sleeps 4
2 King Beds

Room, 1 King Bed, Balcony, Garden View

45 sq m
Sleeps 2
1 King Bed

Room, 2 Single Beds, Balcony, Garden View

45 sq m
Sleeps 2
2 Single Beds

Similar properties

Pool

Hot tub

Spa

Kids pool

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Family fun on the beach, near Holiday Beach

At Sheraton Haikou Hotel, spend the day playing on the nearby beach then return to dine at one of the hotel's 3 restaurants. Housekeeping is available on request.

Sheraton Haikou Hotel offers 341 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Haikou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

There are 6 hot springs open between 8:00 AM and 10:00 PM.

Our customers tell us that they enjoy the room service at Sheraton Haikou Hotel. During your stay, you'll be connected to the convention centre and within walking distance of Holiday Beach. Free WiFi in public areas, free self-parking and a free shopping centre shuttle are available.

Free WiFi and wired Internet
Free self-parking
For dining with ocean views, stop by Breeze, one of the property's 3 restaurants
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes hot springs, a gym and basketball
14 minutes by foot from Holiday Beach and a 4-minute drive from Hainan International Convention and Exhibition Center
Free shopping centre shuttle service

Sheraton Haikou Hotel offers its guests hot springs, an outdoor pool, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 16146 square feet (1500 square metres) and includes a conference centre. A children's pool, a terrace, and multilingual staff are also featured at the luxury Sheraton Haikou Hotel. A train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Haikou hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Breeze – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Jade – Overlooking the garden, this restaurant serves lunch and dinner. Open daily.

&More by sheraton – This lobby lounge overlooks the ocean and pool. Open daily.

24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour train station pick-up and drop-off shuttle (surcharge)
Train station shuttle at scheduled times, on request
Free shopping centre shuttle
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 182 per person
3 restaurants
A bar/lounge
A coffee shop/cafe

Restaurants on site

&More by sheraton
Breeze
Jade

Family friendly

Children's club (surcharge)
Children's pool
Free cot
Grocery/convenience store
Laundry facilities
Outdoor pool
Playground
Rollaway/extra bed (surcharge)
Separate in-room dining area
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

5 meeting rooms
Business centre
Conference centre (16,146 square foot of space)

Outdoors

Direct access to the beach
Garden
In a national park
On the bay
On the boardwalk/promenade
Terrace

Spa

6 hot springs
Hot springs open from 8:00 AM - 10:00 PM
Hot springs water temperature - 40 ºC
In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in bathtub
Grab bar in shower
Grab bar near toilet
Hand-held showerhead
Handrails in hallways
Handrails in stairways
Height-adjustable showerhead
In-room roll-in shower
Lever door handles
Lift
Low-height door lock
Low-height view port in door
Portable bathtub seat
Transfer shower
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

1 building
5 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 2005
Comprehensive recycling policy
Designated smoking areas
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Children's slippers
Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shower/bathtub combination
Slippers
Towels provided

Entertainment

42-inch LCD TV with satellite channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Free minibar (limited items)
Separate dining area

Access via exterior corridors
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sheraton Haikou Hotel

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for CNY 230.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 182 per person
Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system and a deadlock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Sheraton Haikou Hotel offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Hot springs access available from 8:00 AM to 10:00 PM.
Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Haikou Resort

Haikou Sheraton

Haikou Sheraton Resort

Sheraton Haikou

Sheraton Haikou Resort

Sheraton Resort Haikou

Sheraton Haikou Hotel Haikou

Sheraton Haikou Resort Hainan, China

Sheraton Haikou Hotel Hainan China

Sheraton Haikou Hotel Hotel

Sheraton Haikou Hotel Haikou

Sheraton Haikou Hotel Hotel Haikou

Sheraton Haikou Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Halima

26 Sept 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Haikou

Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire

Stayed 4 nights in Sep 2021

8/10 Good

Michael

Business traveller

24 Nov 2019

Liked: Cleanliness, staff & service, room comfort

Stayed here for business

The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at). So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group

19 Nov 2019

Disliked: Staff & service

little bit disappointed for the chain of Sheraton

well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family

12 Sept 2019

Liked: Cleanliness, staff & service, room comfort

Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.

Stayed 3 nights in Sep 2019

8/10 Good

Peiyan

11 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2019

10/10 Excellent

See Nam

9 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2019

2/10 Terrible

Steve

Travelled with family, Business traveller, Travelled with group

29 Nov 2018

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Spacious building, beautiful hallway, nice beach, beautiful street!

Stayed 2 nights in Nov 2018

8/10 Good

Umar

4 Sept 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

delightful stay

10/10 Excellent

Verified traveller

27 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

KELLY, HONG KONG

27 Oct 2014

Liked: Cleanliness, staff & service, room comfort

NICE HOTEL CLOSE TO BEACH

I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS. THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD. THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....

8/10 Good

Mac, Singapore

11 Apr 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to kick back and relax

I came here with my partner to spend some time alone. And I think the hotel was perfect for the purpose. The room was reasonably priced, while it was comfortable and clean. The environment was peaceful and quiet to allow for plenty of time to reflect and relax. The facilities weren't wide in variety but sufficient. The hotel tried their best to provide good customer service. The English level on the whole was a bit weak, but those key points of contact were very helpful and courteous. The funny thing I found was that communication by Cantonese was a lot more smoother than with English. The speed at which the food is served in the restaurant can be a bit slow, so it is not really a place for a rush or quick bite. I think the in restaurant speed was almost the same as the room service timing. The location is far from the city and the airport, so be prepared to arrange a private driver or spend a little bit on taxis. That is why the location is good for rest and relaxation.

4/10 Poor

Jacques, North Carolina

26 Jun 2012

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Not so great

Hotel is kind of run down but perhaps that is to be expected in China with so much humidity. Jade restaurant was awful. Breeze buffet was okay. Breakfast buffet are best. Pool okay, beach is pretty sad. Staff is okay. Not much English spoken. The room was very nice and comfortable and well taken care of.

6/10 Okay

pooh, hk

3 May 2011

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

poor service!

The hotel itself is good but the staff quality is poor!!!!!!!!! nothing seemed to be going right with my stay in the hotel. Poor service at the lobby cafe when we had our high tea. No one seems to be able to speak English. It is hot inside the restaurants! Internet access is not free even it is not wifi service! There is nothing in the hotel neighbourhood.........oh well.....not a pleasant stay! The best thing is the pool. When charging such a high price for a nite's stay, it is not worth the money!

10/10 Excellent

Sharell, Spokane, WA

26 Jan 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Must Stay on Haikou, Hainan, China

Beautiful Hotel. We wished we had been able to stay more than one night. The rooms are lovely, with a deep jetted tub and separate spacious shower. The beds in China are known to be rock hard; these were better and we got a comfortable night's sleep. The grounds are tropically beautiful. Many pools and hot tubs for guests to enjoy. We enjoyed the evening entertainment while having a drink in their lounge/lobby. Kudos to one of the young gentleman employees named Edison. He answered many questions for us and even handled getting us tickets for the train to Sanya. We would definitely recommend this hotel for beauty and service. And through Hotels.com, the price was outrageously affordable!

10/10 Excellent

Peter, Boston, MA

15 Dec 2010

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class hotel

Hainan has been labeled China's Hawaii, and on a recent business trip to Guangzhou, I decided to spend the weekend in Haikou (about a 1 hr flight from Guangzhou). While Hainan and Haikou does not come close to Hawaii either in beauty or amenities, the Sheraton Haikou Resort, located on Holiday Beach, a 3 mile long beach to the west of Haikou, is a world-class resort. The grounds are beautifully landscaped. with easy access to the beach. The rooms are nicely decorated and have many touches one would expect to find in a luxury boutique hotel (e.g. free standing "designer" bathtub). Good restaurants, and one of the best breakfasts I've had while in China. The spa has a mineral hot spring that's fed from a source 700 meters below the ground.

10/10 Excellent

RL, Chengdu, China

13 May 2009

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hainan's Little Known Secret

Sheraton resort Haikou is a surprisingly comfortable, well kept, 5 star accommodation. It's people are friendly, attentive, and make sure your stay is a pleasant one. English is spoken by much of the staff which makes it nice if your Chinese is limited. It has an excellent pool area, beach and more. We will definitely make a return trip.

6/10 Okay

Jing

21 Jan 2023

Stayed 1 night in Jan 2023

8/10 Good

christian

Business traveller

11 Oct 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Limite pour avoir des informations.

Stayed 3 nights in Oct 2021

8/10 Good

HaoHsin

Business traveller

13 Jan 2020

Liked: Cleanliness, staff & service, room comfort

房间隔音较差。

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group

23 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

去看花花演唱會選了這家，很漂亮的酒店

Stayed 3 nights in Nov 2019

8/10 Good

Adem

29 Apr 2019

Liked: Cleanliness, staff & service, room comfort

sauberes Hotel, guter Service, haben ein update bekommen, western Frühstück nicht so reichhaltig - eine käsesorte und keine Wurst.

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

8 Mar 2019

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

7 Mar 2019

Liked: Staff & service

Stayed 3 nights in Feb 2019

10/10 Excellent

Ng

27 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

泳池太捧了

很舒適的酒店，很優美的環境，泳池太捧了！附近有遠大購物中心，大型超市，食店應有盡有，很理想！

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

4 Dec 2016

Liked: Cleanliness, property conditions & facilities

Zur Zeit Renovierungsarbeiten, unerttäglich laut

Laut und stinkend, wenig Essensangebot da kaum belegt, können wir Geld zurückfordern, hab Ihnen sofort berichtet, aber bisher keine Antwort

Sheraton Haikou Hotel

Choose dates to view prices

Photo gallery for Sheraton Haikou Hotel

Reviews

Good

Popular amenities

Explore the area

Room options

View all photos for Family Suite, 2 Bedrooms, Balcony

Family Suite, 2 Bedrooms, Balcony

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

View all photos for Superior Room, 2 Single Beds, Ocean View

Superior Room, 2 Single Beds, Ocean View

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View

View all photos for Room, 2 Single Beds, Balcony, Ocean View

Room, 2 Single Beds, Balcony, Ocean View

View all photos for Grand Suite, 1 King Bed, Balcony, Ocean View

Grand Suite, 1 King Bed, Balcony, Ocean View

View all photos for Premier Suite, 1 Bedroom, Balcony, Ocean View

Premier Suite, 1 Bedroom, Balcony, Ocean View

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

View all photos for Family Suite, 2 Bedrooms, Balcony, Ocean View

Family Suite, 2 Bedrooms, Balcony, Ocean View

View all photos for Presidential Suite, Multiple Beds, Balcony, Ocean View

Presidential Suite, Multiple Beds, Balcony, Ocean View

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

View all photos for Room, 2 Single Beds, Balcony, Garden View

Room, 2 Single Beds, Balcony, Garden View

Similar properties

Haikou Marriott Hotel

About this property

Sheraton Haikou Hotel

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Sheraton Haikou Hotel Reviews

Reviews

Good

8.2/10

8.0/10

6.0/10

7.8/10

8.0/10

Reviews

10/10 Excellent