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Gen Hakone Gora

4.0 star property

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Photo gallery for Gen Hakone Gora

Classic Suite, Non Smoking, Mountain View | View from room
Family Suite, Non Smoking, Mountain View | View from room
Premier Suite, Non Smoking, Mountain View | Bathroom | Separate bathtub and shower, spring water bathtub, rainfall showerhead
Standard Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi
Standard Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
1300-238 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Museum of Art
    ‪4 min walk‬
  • Hakone Gora Park
    ‪5 min walk‬
  • Hakone Open Air Museum
    ‪3 min drive‬
  • Atsugi Air Base (NJA)
    ‪80 min drive‬

Room options

View all photos for Luxury Suite, Non Smoking, Mountain View

Luxury Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Luxury Suite, Non Smoking, Mountain View

  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

Run of the house, Non Smoking

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Suite, Non Smoking, Mountain View

Family Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Family Suite, Non Smoking, Mountain View

  • 98 sq m
  • Mountain view
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

View all photos for Premier Suite, Non Smoking, Mountain View

Premier Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Premier Suite, Non Smoking, Mountain View

  • 100 sq m
  • Mountain view
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Standard Suite, Non Smoking, Mountain View

Standard Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Standard Suite, Non Smoking, Mountain View

  • 85 sq m
  • Mountain view
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Comfort Suite, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Comfort Suite, Non Smoking, Mountain View

  • 58 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Classic Suite, Non Smoking, Mountain View

Classic Suite, Non Smoking, Mountain View | Premium bedding, down duvets, in-room safe, free WiFi

Classic Suite, Non Smoking, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Room, Non Smoking, Mountain View

Premium bedding, down duvets, in-room safe, free WiFi

Junior Room, Non Smoking, Mountain View

  • 69 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

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About this property

Gen Hakone Gora

Guesthouse with free valet parking, a quick walk to Hakone Gora Park
Along with spa services, this smoke-free guesthouse has concierge services and a 24-hour front desk. Free WiFi in public areas and free valet parking are also provided. Other amenities include a front desk safe.
Gen Hakone Gora offers 18 accommodations with outdoor private hot tubs and tablet computers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 55-inch LCD televisions come with satellite channels, Netflix and smart speakers.

Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, designer toiletries and toilets with an electronic bidet. This Hakone guest house provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and body treatments. Public bath/onsen services include a yukata (Japanese robe).
During your stay at Gen Hakone Gora, you're just a quick walk from Hakone Gora Park. Free WiFi in public areas, free valet parking and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Services include a concierge and luggage storage
  • 5 minutes by foot from Hakone Gora Park and a 3-minute drive from Hakone Kowakien Yunessun
As a guest of Gen Hakone Gora, you'll find spa services, concierge services, and a front desk safe. WiFi is free in public spaces. Self parking and valet parking are free. A complete renovation of Gen Hakone Gora was completed in August 2022.

This 4-star Hakone guest house is smoke free.

A hosted evening meal is available for a surcharge daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free covered valet parking on site

Food and drink

  • Hosted evening meal available daily for a fee

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Spa

  • Body treatments
  • In-room massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Spring water bathtub
  • Toilet with electronic bidet
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV with satellite channels
  • Hulu
  • Netflix
  • Smart speaker
  • Streaming services
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • In-room dining only
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Meals are not included in the half-board rate for children age 3 and younger.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Child's club card: JPY 1650 per night, (up to 3 years old).

We've listed all charges provided to us by the property.

The mandatory club card fee comprises the room fee charged to children, collected at check-in. This fee does not include half-board meals.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the guest house before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Gen Hakone Gora Hakone
Gen Hakone Gora Guesthouse
Gen Hakone Gora Guesthouse Hakone

Gen Hakone Gora Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 71 reviews
Rating 8 - Good. 6 out of 71 reviews
Rating 6 - Okay. 3 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shan No

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff!
Stayed 1 night in May 2024

10/10 Excellent

Claireen Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The views were breathtaking and our experience was overall wonderful!
Stayed 1 night in May 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Foods are great.
Stayed 2 nights in May 2024

10/10 Excellent

Yolande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a spectacular property. We stayed in the Suite for our 25th Wedding Anniversary and the hotel far exceeded our expectations. Facilities and the private Onsen made our visit very special. The photos do not do the property justice. Amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Zi

Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone
This was by far the most luxurious ryokan I've stayed before in Japan. I loved the spaciousness of the room along with the private onsen bath I had access to. In addition, the public bath was also clean and in good condition. The service I received here was top notch.
Stayed 2 nights in Jan 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Ryokan with Onsen and spectacular views!
Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!
Modern room! Bamboo floors.. Walls of glass!!
Spectacular views!
Spectacular views!
Private in room open air onsen!
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Sammy Shun Wai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Winnie Kit Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Hakone
The service was really good. They provided shuttle to train stations. They even arranged drop-off of our luggage to train station so that we didn’t have to carry them with us while sightseeing. We asked recommendations for lunch, they even drove us to the restaurant. They made us feeling very welcome. The hotel is in a quiet place, good for relaxing. The room is very spacious. They serve the guests with welcome tea when check in and free drinks from 8 to 11 pm. I would recommend this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Hoi Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

TAKAAKI

Stayed 1 night in Aug 2023

8/10 Good

Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very small if you don't already know. We stayed here for two nights. Dinner and breakfast were served in the room. Food quality was excellent despite there were one or two things that we didn't like but it was truly our own issue. Bathhouse for Onsen is located in Level B1, it was pretty small. We decided to use the in room Onsen tub for the entire time we stayed. Service was good, I had been to better another Onsen hotel with better service. We felt like this place is missing something perhaps a garden
Stayed 2 nights in Aug 2023

10/10 Excellent

Belinda

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Gen Hakone is an absolute treat for your senses ! We were thoroughly pampered and had a most enjoyable 2 nights! The scenery is gorgeous and the room is beautiful! Being served in the room is a luxury and having Netflix on TV made our stay perfect ! Thank you ! We hope to be back !
Stayed 1 night in May 2023

10/10 Excellent

Terrence, San Mateo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and super helpful staff. Accomodated us and our 16 month old baby with care. Baby cribs were available. Very close to the ropeway station to see the go see the sights but shuttle service is also available. Highly recommended and definitely would visit again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mugi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

きよあき

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024