See all properties

Hakone Kowakien TEN-YU

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
Lobby lounge
Reception
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Okada Museum of Art
    ‪3 min walk‬
  • Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Chisuji Falls
    ‪11 min walk‬
  • Atsugi Air Base (NJA)
    ‪98 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (663)
The price is CHF 466
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Hotel Indigo Hakone Gora by IHG

About this property

Hakone Kowakien TEN-YU

Luxury Hakone ryokan in Ninohira with free parking
A restaurant, a bar/lounge and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels.

Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, a gift shop and multilingual staff
  • On-site recreation includes hot springs and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Hakone Kowakien Yunessun and 3 minutes on foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) – This steakhouse only serves dinner.
Kihinkan(sobakaiseki) – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1011 out of 1258 reviews
Rating 8 - Good. 160 out of 1258 reviews
Rating 6 - Okay. 46 out of 1258 reviews
Rating 4 - Poor. 20 out of 1258 reviews
Rating 2 - Terrible. 21 out of 1258 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodensa

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay with good food, service and enjoyment
Stayed 1 night in Nov 2024

10/10 Excellent

Arnoldo, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2024

4/10 Poor

Eden

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Vanty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Eve

Stayed 1 night in Oct 2024

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Oct 2024

8/10 Good

juan pablo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Shuting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen and the Mountain View were great. Staff and service were super nice. Recommend for its tranquillity and good service.
Stayed 1 night in Oct 2024

10/10 Excellent

SZE CHUN CHRISTOPHER

Stayed 1 night in Oct 2024

10/10 Excellent

Jannie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet place for relaxing, I will come back again soon
Stayed 1 night in Oct 2024

10/10 Excellent

Lei, Issaquah

Stayed 1 night in Oct 2024

10/10 Excellent

Yeereum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jerod

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I received food poisoning from an undercooked pizza at their bar. I spent the entire stay sick in my room. Unfortunately this was also my wife’s birthday and this issue made her cry on her birthday. Due to my illness I was unable to enjoy any of the amenities I spent almost $500 per night to enjoy. Management was not only unhelpful but also accused me of lying. I spent 3 hours trying to work with them to no avail. Management told me that since I did not call an ambulance there was no proof of my illness. I have been a nurse for 16 years and this was not a medical emergency. However it impacted me a lot. This was an incredibly disappointing experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Justin

Stayed 1 night in Oct 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely Amazing!
Stayed 1 night in Oct 2024

10/10 Excellent

Omar

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service
Excellent "resort" hotel in a lovely setting within Hakone National Park. Highlights include very relaxing onsens, a very comprehensive breakfast, and the most helpful staff we have experienced on our trip so far. Special mention to Ken Ishida and Fujita Kanko, who both went above and beyond to make our stay as comfortable as possible. A great base for visiting the Hakone NP's many beautiful places.
Stayed 3 nights in Oct 2024

10/10 Excellent

Natasha

Stayed 1 night in Oct 2024

2/10 Terrible

Come

Stayed 1 night in Oct 2024

4/10 Poor

Laura

Stayed 1 night in Aug 2024

4/10 Poor

Nam Hock lawrence

Disliked: Cleanliness
We experienced cockroach on the food (the condiments) during dining. We changed to another table and saw another cockroach crawling on the floor. I can imagine there were many crawling around the restaurant. Totally unacceptable for such a premium hotel !! Will not recommend anyone to this hotel. High potential for food poisoning.
Stayed 1 night in Oct 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very relaxing and memorable stay here for two nights. Was greeted immediately upon arrival and the staff were very professional and courteous. Their breakfast buffet was one of the best I've ever had. The room was clean and spacious, with a private onsen facing the calming view of nature and trees. Highly recommended and would definitely return again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aram

Stayed 1 night in Oct 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

João Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel no estilo resort “all inclusive”
Hotel em um estilo resort, muito grande, mas confortável. O quarto é muito confortável! O Onsem muito legal (e não estava cheio) Como tem esse estilo resort, as comidas sao em buffet, em grandes quantidades (naquela bagunça de resort), mas gostosas.
Stayed 1 night in Oct 2024