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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Hot springs
Suite, 2 Single Beds, River View (Private Hot Spring) | Property amenity
Standard Room, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated
Garden
Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Hakone Gora Park
    ‪12 min walk‬
  • Hakone Open Air Museum
    ‪17 min walk‬
  • Ōwakudani
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds (Private Hot Spring)

  • 36.4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Private Hot Spring)

  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

  • 36.4 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, River View (Private Hot Spring)

  • 49.6 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, River View (Private Hot Spring)

  • 36.4 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, River View (Private Hot Spring)

  • 36.4 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Suite, 2 Single Beds, River View (Private Hot Spring)

  • 76.0 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Down duvets, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Private Hot Spring)

  • 56.39 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Indigo Hakone Gora by IHG

Clothing-optional hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services and dry cleaning.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 50-inch flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Hakone Gora by IHG. During your stay, you're just a quick walk from Miyagino Hayakawa Breakwater Cherry Blossoms. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes hot springs and a 24-hour gym
  • Guests love the breakfast and restaurant
  • 12 minutes by foot from Hakone Gora Park and a 2-minute drive from Hakone Open Air Museum
Hotel Indigo Hakone Gora by IHG offers its guests hot springs and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and concierge services are also featured at the luxury Hotel Indigo Hakone Gora by IHG. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Riverside Kitchen & Bar – This restaurant serves breakfast, lunch and dinner.
Riverside Kitchen & Bar – On-site bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 39 ºC
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4900 for adults and from JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that clothing is optional at Hotel Indigo Hakone Gora by IHG.
  • Hot springs access available from 7:00 AM to 10:00 PM.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 544 out of 705 reviews
Rating 8 - Good. 110 out of 705 reviews
Rating 6 - Okay. 26 out of 705 reviews
Rating 4 - Poor. 16 out of 705 reviews
Rating 2 - Terrible. 9 out of 705 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jingjing

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean, convenient, great food, offered transportation, private onsen was amazing, lovely rooms, and the staff was superb!
Stayed 2 nights in Dec 2024

10/10 Excellent

Allegra

Stayed 1 night in Dec 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel, the staff were very welcoming and polite. Their service was exceptional. The luxurious room with private onsen was a wonderful unique experience. The room, furniture and bathroom were in great condition. We would definitely come back!
Stayed 2 nights in Dec 2024

10/10 Excellent

KUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and the staff are very friendly. It offers free shuttle bus to Odawara station.
Stayed 1 night in Dec 2024

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Rutty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yun

Stayed 1 night in Nov 2024

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & Very relaxing atmosphere
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic stay!
We had an excellent stay at Hotel Indigo Hakone Gora. The staff were very attentive, professional, and friendly. We did not have any issues at all. We loved our room and how spacious, clean, and nice it looked, and enjoyed the in-room hot spring bath. The dinner service was excellent as well. I will recommend this hotel to family and friends and will come back if we go to Hakone again in the future.
Stayed 1 night in Dec 2024

8/10 Good

Angela

Stayed 1 night in Nov 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Amenities
Great private onsen. Friendly and helpful staff. Great rooms.
Stayed 2 nights in Dec 2024

6/10 Okay

shay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in Hakone!
This hotel is amazing. We have 3 people staying and all the staff are very friendly. Transportation is not an issue at all. The hotel provides free shuttle service (scheduled) in between odawara station and also free pick up/ drop off service (no reservation needed) to Gora station. The private onsen is awesome, just a little disappointment is we are facing the river which they are having big construction during the day time. You will hear the noise if you are in your room during day time.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Rixin, Sunnyvale

Stayed 2 nights in Nov 2024

10/10 Excellent

adrian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to stay in Hakone. From the staff to the amazing food and the private onsen it is well worth it!
Stayed 1 night in Nov 2024

4/10 Poor

ANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
During our 10-day trip to Japan, we had high expectations for Hotel Indigo Hakone as it was our special splurge hotel booking. We invested a significant portion of our accommodation budget here, reserving a spacious room with a private onsen for one night. Unfortunately, the experience fell short of our expectations. The major issue was the ongoing construction work at the river/dam directly in front of our room. The heavy machinery not only produced sewage-like odors that made it impossible to enjoy our balcony and private onsen but also started operations before 8 AM, which was particularly disruptive given our jet lag. The dinner experience was equally disappointing. Despite making a 9 PM reservation (with the kitchen closing at 9:30 PM) and ordering immediately upon being seated, most dishes were served cold and bland. While the meat dish was delicious, other items like the dry burrata, cold vegetables, bland mashed potatoes, and watery creamy spinach were subpar. To make matters worse, the staff rushed us through our meal in an notably impolite manner. We also received misleading information about the ropeway. When we inquired about recommendations, we were told it was closed for the day due to wind conditions. We later discovered it only closes temporarily during high winds, not for entire days, causing us to miss this opportunity entirely. On a positive note, the hotel's decor and amenities are nice, but this doesn't compensate for the numerous issues we experienced.
Stayed 1 night in Nov 2024

10/10 Excellent

Klein Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious!
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay at Hotel Indigo Hakone Gora, and it’s a great choice for anyone looking for a serene escape. The rooms are clean, spacious, and come with a private onsen, which was a highlight of the experience. Soaking in the onsen while enjoying the mountain views was incredibly relaxing. One thing to note is that clearer instructions for taking the shuttle bus would be helpful. For future guests: once you arrive at Odawara Station, exit from the West Gate. Outside, look for the samurai statue, cross the terminal for taxis and buses, and wait near the statue. The shuttle bus will have the hotel’s name displayed, so it’s easy to spot once you know where to be. The breakfast was excellent, with a variety of options to suit different tastes. Their shuttle service to Gora Station is also convenient for exploring the area. Most of the staff spoke English well, which made communication easy, and they were polite and professional throughout our stay. There’s a 7-11 nearby for any essentials, and I highly recommend checking out TABIYA'S, a pizza place just a 5-minute walk away. Overall, Hotel Indigo Hakone Gora is a great place to unwind with a blend of luxury and convenience. Highly recommend it for those looking to explore Hakone or simply enjoy a peaceful retreat.
Stayed 4 nights in Nov 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Room comfort
Buyer-Beware: not as advertised
Buyer beware: this hotel advertised a Mountain View, which is actually a view of the parking lot. That got me off on the wrong foot with this property. There were some wonderful things to recommend it, such as a free shuttle to take guests to the nearby Gora station. The “onsen” is not an onsen. It is a coed set of pools to sit in. There is nothing of the onsen experience here, and that is another false advertising issue with this property. The breakfast was lovely, and the staff were generally very kind and helpful. The rooms are a problem because there is tremendous noise in the hallways from other guests, and the rooms don’t have adequate soundproofing. For a five-star hotel, I was surprised by the quality. I would rank this as a 3+ and suggest that the hotel change its descriptions on its advertising materials.
Stayed 2 nights in Nov 2024

10/10 Excellent

Janet

Stayed 2 nights in Oct 2024

10/10 Excellent

Medardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024