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Best Western Raphael Hotel Altona

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Raphael Hotel Altona

Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, desk
Lounge
Food and drink

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Parking available
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765
  • Theatre Neue Flora
    17 min walk
  • Köz Urfa
    2 min walk
  • Hamburg-Altona Station
    3 min walk
  • Hamburg Finkenwerder Airport (XFW)
    38 min drive

Room options

View all photos for Standard Room, 1 Single Bed

Eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

IntercityHotel Hamburg-Altona

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (977)
The price is CHF 94
for 1 night
includes taxes & fees
5 Jan - 6 Jan
IntercityHotel Hamburg-Altona

About this property

Best Western Raphael Hotel Altona

Hotel with a full-service spa, near Reeperbahn
This smoke-free hotel features a full-service spa, a bar/lounge and self parking. WiFi in public areas is free. Other amenities include spa services, concierge services and a 24-hour front desk. Housekeeping is available on request.
Best Western Raphael Hotel Altona offers 43 accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna (kostenpflichtig). The spa is equipped with a sauna. The spa is open daily.
During your stay at Best Western Raphael Hotel Altona, you're just a quick walk from Altonaer Rathaus. Features include free WiFi in public areas, plus a full-service spa and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute drive from St. Pauli Piers and a few minutes from Reeperbahn
Best Western Raphael Hotel Altona offers its guests a full-service spa. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Spa services, a library, and multilingual staff are also featured at Best Western Raphael Hotel Altona. For a fee, parking is available.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14 per person
  • A bar/lounge

Things to do

  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Self-parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Best Western Raphael Hotel Altona Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 579 reviews" "
Rating 8 - Good. 271 out of 579 reviews" "
Rating 6 - Okay. 103 out of 579 reviews" "
Rating 4 - Poor. 25 out of 579 reviews" "
Rating 2 - Terrible. 5 out of 579 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024

8/10 Good

YOSHIKI R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower
The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024

10/10 Excellent

Rachel, Cosmopolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Monica

Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Tiny rooms and dreadfully overpriced
Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Leonora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to restaurants and trains
Stayed 1 night in Feb 2020

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came alone to visit my sister who lives close by. Very central, very clean place. Impressed by the vicinity of the hotel to all attractions.
Stayed 7 nights in Jan 2020

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful
Stayed 5 nights in Oct 2019

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place for a good price.
We really liked this hotel. It's not far from downtown, but doesn't have a downtown price tag. Breakfast can be purchased separately. They have an arrangement with a parking garage where you can park your car, but it's quite expensive. We paid at a parking meter (with a credit card) to park in the street next to the hotel, for maybe 1/3 the cost.The furniture is a little dated, but very functional. It's not the Ritz, but it's just right for the price. We had a great view of the Tivoli Gardens amusement park from our window.
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the station. Clean good price and good service, all you need really.
Stayed 2 nights in Jan 2019

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , lovely, wonderful
Stayed 1 night in Apr 2019

10/10 Excellent

YOSHIKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Traveller
I love the overhead flat shower head which falls a plenty of hot water like raining. There were many croissant/coffee stops close-by. Wifi speed is ok as long as no huge data transaction is involved.
Stayed 6 nights in Mar 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel handy for Altona
This hotel was in a perfect location for us as we were in Hamburg for a gig and it was close to the venue and to the station. On arrival we were greeted and pleased to be upgraded. Our room was large and was on the front of the hotel and although the view was nothing special as it overlooked Altona Nord station, it was large, clean, well presented and there was no issue of outside noise Beds were comfortable and the shower and bathroom facilities were more than ample. If we had one small issue it would be that the room lighting was quite subdued and the room was not that bright. We went down for breakfast about 30 minutes before it was due to finish and although it wasn't included in our room rate we decided to pay and eat in the hotel as we were on a tight schedule and didn't want to spend time looking around the locale for something else. Although it was quite expensive at €12 per person there was a really good selection of fruits, pastries and an extensive continental selection and we were able to replenish as often as we wanted. If you were looking for a hotell to explore central Hamburg then this may be a bit far out but if you were visiting the Altona part of the city then I would certainly recommend this hotel
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a three star near the Hamburg, Altona railway. It was convenient for both the metro and busses. The room was comfortable, clean, and small. It was made up for two people but there was room gor no more than one. Good use was made of space. The staff had a lot of prepared info on transport, restaurants etc. Well done. I have marked this hotel up because they took a simple place and made it work well.
Stayed 4 nights in Dec 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a break in Hamburg
Great transport links, local feel with good bars and restaurants close by. Ideal location to access all of Hamburg and avoid the city center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stopover near Station.
Decent enough room though a little dated. Massive television and room had safe and coffee facilities. Bed was reasonable though the room was a little chilly until heat was turned up and worked through. Clean, tidy and perfectly adequate. WiFi worked eventually but slow.
Stayed 1 night in Mar 2018

8/10 Good

Stephen, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel ideal fro Train Station
Was a very nice hotel ideally placed for the train station. My only complaint was the single bed could have been a bit longer, but the staff were very friendly and the room was very clean. New towels were placed every day of my stay despite me leaving them on the towel rail to signify they did not need changing. I used the hotel for its convenience to the main line station or the ICE train to Hannover and you could hardly get a closer hotel. It is well placed for the local attractions and shops and is only a few minutes away from the central station on the underground.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, exceptional service.
Convenient location, close to the S-bahn train station, which really connects you to everything else. Service is exceptional: in addition being polite and helpful, they surprised me when I declined room service two days in a row and they hung a bag of fresh towels (in a bag) on my door handle.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Hamburg
Nice hotel hotel with friendly staff, well located next to the major Altona rail hub

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend break
Hotel room was small but comfortable, man on reception was very helpful and made us welcome