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Hotel Alster

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Photo gallery for Hotel Alster

Exterior
Exterior detail
Quadruple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk
Exterior detail
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
St. Georg Straße 10, Hamburg, HH, 20099
  • Hamburger Kunsthalle
    ‪5 min walk‬
  • Inner Alster Lake
    ‪7 min walk‬
  • Moenckebergstrasse
    ‪9 min walk‬
  • Hamburg (HAM)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Triple Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room

  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Quadruple Room

Quadruple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Quadruple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Single Room (Queensize)

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room (Queensize)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
  • Breakfast available
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4.3 out of 5, Excellent, (1007)
The price is CHF 134
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includes taxes & fees
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About this property

Hotel Alster

Pet-friendly hotel connected to the convention centre in Hamburg with free breakfast
Along with a 24-hour front desk, this smoke-free hotel has a front desk safe and free breakfast. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine.
Hotel Alster offers 35 accommodations with a safe and a hairdryer. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include a shower.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at Hotel Alster. During your stay, you'll be connected to the convention centre and just a quick walk from Hamburger Kunsthalle. Enjoy features like free breakfast and free WiFi in public areas.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, multilingual staff and a lift
  • Just a 3-minute drive from Hamburg City Hall and a few minutes from Hamburg Messe and Congress
  • Dogs welcome for a fee
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, multilingual staff, and a front desk safe are also featured at the business-friendly Hotel Alster.

This Hamburg hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.40 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Hotel Alster Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 1000 reviews
Rating 8 - Good. 515 out of 1000 reviews
Rating 6 - Okay. 226 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend !
Very comfortable room even if small. Front desk not very friendly but it didn't really matter. Very well located as very walkable and very close to main train station.
Stayed 2 nights in Sep 2024

8/10 Good

Thom

Stayed 2 nights in Sep 2024

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fun, older building. Our room was tiny!
Stayed 3 nights in Jul 2024

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Stayed 2 nights in Jun 2024

8/10 Good

Adele, Calgary

Stayed 1 night in May 2024

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Andrea

Travelled with family
Disliked: Amenities
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast. NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY Actually don’t see why I have to pay for this type of service.
Stayed 1 night in Nov 2023

8/10 Good

Agripina

Stayed 12 nights in Oct 2023

8/10 Good

Katrina

Liked: Cleanliness, staff & service
I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Stayed 2 nights in Sep 2023

6/10 Okay

Cem

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Augustin

Liked: Staff & service
Although close to the station and in walking distance from all must see places, there are some downsides. The room doors are paper thin and so the noise from the corridors is quite loud especially as lots of guests wake up and leave early.( no need for alarm clock) The breakfast room is quite small, so a bit hard to secure a seat especially if you travel alone as by the time you get a coffee someone else might have taken your chair. The food options are minimal, but enough to get you going in the morning. They could invest in a coffee machine as the filter one is way too weak.
Stayed 4 nights in Aug 2023

6/10 Okay

Venny

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Mrs I

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

Aune

Stayed 2 nights in Apr 2023

10/10 Excellent

Chin-Hock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Pleasant stay. I was in a top level room. It was dark and had awkward low sloped ceilings. Clean, serviceable, but not extraordinary. Convenient location near the main train station.
Stayed 2 nights in Dec 2022

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I booked for 4 PAX and I has receive 2 rooms for same price that was more convenient and comfortable for us. I suggest only to have more options of water in breakfast because we could not find still water, all was fine.
Stayed 5 nights in Nov 2022

6/10 Okay

Adina

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Harry Potter-like room
Very small, closet-size room but clean and with an ok comfortable bed. No luxury, and fine if you are just there to sleep. The breakfast is basic and does not offer vegan options, so if you are lactose intolerant or vegan, find another place to eat. The hotel is within walking distance from the main train station and restaurants.
Stayed 2 nights in Sep 2022

8/10 Good

Sarah Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the main city and Alster lake, it was easy to walk for all amenities and places to visit. Staff were generally friendly and helpful.
Stayed 7 nights in Aug 2022

6/10 Okay

Maxim, La Jolla

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Stayed 1 night in Aug 2022

8/10 Good

Frank

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Overall a nice stay
The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
Stayed 3 nights in Jul 2022

6/10 Okay

Thomas, Eastvale

Stayed 3 nights in Jul 2022

10/10 Excellent

Sameen, Frisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel in Old town hamburg. The streets were quaint and stunning. The location was excellent as it was near lots of dining. While parking is not free, there were plenty of spots to park around on the metered parking. The staff didn't speak english as well, but we were able to communicate overall. The rooms were clean and comfortable. There is a bell tower where the bells go off every 15 minutes or so, but we did not mind. This ends at 9pm, and starts again at 8 or 9 am. It was not an issue for us, and we rather enjoyed the cultural aspect of it. I would highly recommend this place if you are looking for an authentic feel of Hamburg.
Stayed 1 night in May 2022

4/10 Poor

Maxim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay
The room was very tiny, you could hear the neighbors talking loudly on the phone until past midnight, as clearly as if you were in the same room. The bathroom was incredibly narrow. The room's carpet was incredibly dirty. The mattress you could feel the springs through and the covers made me incredibly itchy. Continental breakfast could only be described as oh so very sad. I had a slice of what looked like turkey cold cuts, turns out it was just discolored ham. Perhaps identifying the items would be good in the future?
Door handles were damaged
Carpet was clearly very dirty. It had a faint smell and walking on it with white socks turned them grey.
The gorgeous view from my window
Stayed 2 nights in May 2022