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"Room small, staff average except for you girlg at reception who was very pleasant. TV didnt work correctly and it kept charging us for movies thou ... " More
25 Sep 2018 by Sofitel Hamburg Alter Wall Team
Dear Sofitel Guest, Thank you very much for your feedback. We are very sorry for the unconvenience regarding the Pay-TV. To avoid further costs, we recommend using the regular channels, which you can receive in almost every language. Every day we do out best to ensure out guests can experience teh highest quality of service possible and will forward your feedback to our reception staff. We hope to see you soon again in our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
17 Jul 2018 by Sofitel Hamburg Alter Wall
Dear Guest, thanks for your positive review. For more spacous rooms our recommendation is our Superior Category. We are looking forward to welcoming you again here in Hamburg. Your Sofitel Hamburg Alter Wall Team
22 Apr 2020 by Sebastian Werner, Director of Sales and Marketing
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben um uns eine Rückmeldung zu Ihren Erfahrungen rund um Ihren Aufenthalt zu geben. Wir arbeiten stets da-ran unseren Gästen ein noch besseres Erlebnis im Sofitel Hamburg Alter Wall zu bereiten und dafür brauchen wir Ihr Feedback. WIr bedauern, dass Sie mit unserem MyBed-Schlafkonzept nicht zufrieden waren. Es ist möglich verschiedene Einstellungen des Bettes zu justieren, sodass jeder Gast ein Maximum an Komfort beim Schlafen genießen kann. Gerne stehen wir Ihnen bei Ihrem nächsten Aufenthalt jederzeit zur Verfügung, um Sie bezüglich Ihrer Wünsche und Anregungen umfassend zu beraten. Wir würden uns freuen, Sie bald wieder bei uns im SOFITEL Hamburg Alter Wall begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Sofitel Hamburg Alter Wall Team
20 Apr 2020 by Sebastian Werner, Director of Sales and Marketing
Cher hôte, Merci pour vos commentaires concernant son séjour. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service. Best regards Your Sofitel Hamburg Alter Wall Team
22 Apr 2020 by Sebastian Werner, Director of Sales and Marketing
Sehr geehrter Gast, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in unserem Hause hatten. Unser Team arbeitet jeden Tag daran, Ihnen einen perfekten Aufenthalt zu ermöglichen. Wir freuen uns Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Sofitel Hamburg Alter Wall Team
11 May 2020 by Sebastian Werner, Director of Sales and Marketing
Sehr geehrte /-r Gast, vielen Dank für Ihr angenehmes Feedback. Es freut uns immer sehr zu hören, wenn un-sere Gäste einen wunderbaren Aufenthalt in unserem Haus verbringen konnten. Wir freuen uns sehr, Sie demnächst bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Sofitel Hamburg Alter Wall Team
14 Nov 2019 by Sofitel Hamburg Alter Wall
Dear guest, Thank you very much for your great review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team
14 Nov 2019 by Sofitel Hamburg Alter Wall
Dear guest, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team
25 Oct 2019 by Sofitel Hamburg Alter Wall
Dear guest, Thank you for your great feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team
Sofitel Hamburg Alter Wall offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A health club, a sauna, and spa services are also featured at the family-friendly Sofitel Hamburg Alter Wall. For a fee, parking is available. This Hamburg hotel is smoke free.
Available in all rooms: Free WiFi , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge)
Sofitel Hamburg Alter Wall offers 241 accommodations with iPod docking stations and minibars. 49-inch LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Ticino – This restaurant specialises in international cuisine and serves breakfast and dinner.
Seven Heads – On-site cocktail bar. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Seagull Spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard and Barclaycard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
