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Canopy by Hilton Hangzhou West Lake

4.5 star property

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Lobby
Lobby
Deluxe Room, 1 King Bed, Balcony | Premium bedding, down duvets, minibar, in-room safe
Deluxe Room, 1 King Bed, Lake View | Premium bedding, down duvets, minibar, in-room safe
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

Map
2 Guohuo Road, Hangzhou, 310001
  • West Lake
    ‪1 min walk‬
  • Wushan Night Market
    ‪7 min walk‬
  • Broken Bridge
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for Business Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Business Suite, 1 King Bed

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Living area | 52-inch LCD TV with cable channels, TV

Deluxe Room, 2 Single Beds

  • 47 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Single Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Single Room, 1 King Bed

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Wyndham Grand Plaza Royale Hangzhou

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (331)
The price is CHF 99
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About this property

Canopy by Hilton Hangzhou West Lake

Luxury Hangzhou hotel connected to a shopping centre, steps from West Lake
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services and dry cleaning.
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Canopy by Hilton Hangzhou West Lake, you're connected to a shopping centre and just a quick walk from West Lake. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Steps from West Lake and 7 minutes on foot from Wushan Night Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and gift shops/newsstands are also featured at the luxury Canopy by Hilton Hangzhou West Lake. Free self parking is available. A complete renovation of Canopy by Hilton Hangzhou West Lake was completed in December 2020.

This Art Deco Hangzhou hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:30 AM.
Canopy by Hilton Hangzhou West Lake has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: CNY 138 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Canopy by Hilton Hangzhou West Lake

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CNY 138 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 64 reviews
Rating 8 - Good. 13 out of 64 reviews
Rating 6 - Okay. 4 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Super hot in the room
Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Naric

Stayed 2 nights in Oct 2024

10/10 Excellent

XIAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mikhail

Stayed 1 night in Sep 2024

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024

8/10 Good

Fangwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024

10/10 Excellent

XING ZHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024

10/10 Excellent

Whang Lay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Hensl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023

8/10 Good

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Food and Nice Hotel
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023

6/10 Okay

song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fancy hotel attached to night clubs
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
Stayed 2 nights in Mar 2023

10/10 Excellent

Frances Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great stay
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
Stayed 1 night in Apr 2021

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Hotel
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021

10/10 Excellent

Ka Wai

Stayed 4 nights in Oct 2024

10/10 Excellent

Hong Phill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Chris, TAIPO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

woojin

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2024

8/10 Good

CHI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
Stayed 1 night in Sep 2024