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Hotel Karen

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Karen

Exterior
Garden views
Exterior
Exterior
Ecotours

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700
  • Qiandao Lake
    3 min walk
  • Xiyuan Wharf
    11 min drive
  • Qiandao Lake Forest Oxygen Bar
    12 min drive

Room options

View all photos for Deluxe Lakeview Suite

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Lakeview Suite

  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Quadruple Room, 2 Bedrooms

Presidential Quadruple Room, 2 Bedrooms | Premium bedding, down duvets, pillow-top beds, minibar

Presidential Quadruple Room, 2 Bedrooms

  • 175 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds, 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Twin Lakeview

Deluxe Twin Lakeview | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Twin Lakeview

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Lakeview Family Suite

Lakeview Family Suite | Premium bedding, down duvets, pillow-top beds, minibar

Lakeview Family Suite

  • 131 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Suite with Garden Lake View

Family Suite with Garden Lake View | Premium bedding, down duvets, pillow-top beds, minibar

Family Suite with Garden Lake View

  • 131 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 1 King Bed

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About this property

Hotel Karen

Luxury hotel with 2 restaurants and marina
Along with 2 restaurants, this hotel has a marina and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Hotel Karen offers 98 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 43-inch LCD televisions come with cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A marina and complimentary bicycles are featured at the hotel. A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Karen, you're just a quick walk from Qiandao Lake. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Chinese cuisine with a poolside location at 千岛湖餐厅, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • Just a 3-minute walk from Qiandao Lake and 11 minutes by car from Xiyuan Wharf
Hotel Karen offers its guests a marina, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a library are also featured at the luxury Hotel Karen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
千岛湖餐厅 – This poolside restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
咖啡亭 – This bar overlooks the garden.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CNY 160 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • 千岛湖餐厅
  • 咖啡亭

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Dock
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Karen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 3000.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 160 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Hotel Karen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

YANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
管家式服务，贴心周到
一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018