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Victoria Regal

2.0 star property

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Photo gallery for Victoria Regal

Exterior
Lobby
Minibar, in-room safe, desk, iron/ironing board
Superior Suite | Living area | LCD TV, DVD player
LCD TV, DVD player

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang, 310002
  • Hu Xueyan Former Residence
    ‪8 min walk‬
  • West Lake
    ‪9 min walk‬
  • Qinghefang Old Street
    ‪10 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Room

Economy Room | Minibar, in-room safe, desk, iron/ironing board

Economy Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite

Superior Suite | Living area | LCD TV, DVD player

Superior Suite

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room (New)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 Double Bed

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Courtyard by Marriott Hangzhou Qianjiang

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (187)
The price is CHF 72
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Courtyard by Marriott Hangzhou Qianjiang

About this property

Victoria Regal

Lakefront Hangzhou hotel in Shangcheng with free parking
Along with a restaurant, this hotel has a health club and a bar/lounge. Self parking is free. Other amenities include a sauna, a coffee shop/cafe and massage/treatment rooms. Housekeeping is not available.
Victoria Regal offers 179 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, safes and telephones.

Recreational amenities at the hotel include a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.
During your stay at Victoria Regal, you're just a quick walk from West Lake. Features include free self-parking, plus a restaurant and a gym.
  • Free wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Breakfast is offered for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Westlake Yintai Commercial Center and 9 minutes on foot from West Lake
  • Airport shuttle service available for a fee
Victoria Regal offers its guests a health club and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

A business centre and meeting rooms are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Victoria Regal. An airport shuttle (available on request) is available for a fee. Self parking is free.

Sixiang Chinese Restauran – This restaurant serves breakfast, lunch and dinner.
Free Angle – On-site bistro.
Excecutive Lounge – On-site pub.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 68 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Excecutive Lounge
  • Free Angle
  • Sixiang Chinese Restauran

Things to do

  • Health club
  • Sauna

Family friendly

  • Babysitting
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • Lift

Room amenities

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately CNY 68 per person
  • Airport shuttle fee: CNY 400 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Victoria Regal Hangzhou
Victoria Regal Hotel
Victoria Regal Hotel Hangzhou
Regal Hotel Hangzhou
Victoria Regal Hotel
Victoria Regal Hangzhou
Victoria Regal Hotel Hangzhou

Victoria Regal Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 100 reviews
Rating 8 - Good. 52 out of 100 reviews
Rating 6 - Okay. 18 out of 100 reviews
Rating 4 - Poor. 10 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Mabel

So so
The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel badly maintain or no maintenance at all!!!
I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Stayed 2 nights in Sep 2017

4/10 Poor

M, Australia

Disliked: Property conditions & facilities, room comfort
Great Location - Terrible Hotel
Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2017

6/10 Okay

Ian, UK

Good location
The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Stayed 2 nights in May 2017

6/10 Okay

Haoyong

Disliked: Cleanliness
good location
It is in a good location near the west lake

6/10 Okay

Scott

Close to Westlake, but not thrilled
Not up to my personal standards. Expectations weren't a bit high for this hotel

4/10 Poor

passenger, san diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx

8/10 Good

Mun Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.

8/10 Good

Edward, Long Island,NY, USA

Liked: Cleanliness, staff & service
Good 3 star hotel
The hotel was rated as 4 star but did not meet the expectations of a 4 star! Room was smaller than expected and amenities were minimal. The look/decor of the hotel was outdated. Otherwise we were comfortable with our stay.

2/10 Terrible

SERI P.

Disliked: Cleanliness, staff & service, room comfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

2/10 Terrible

SERI P.

Disliked: Cleanliness, staff & service, room comfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

6/10 Okay

walter, Switzerland and Japan

Liked: Cleanliness, property conditions & facilities
Good location, close to the lake in a pleasant are
A typical Chinese Hotel , no charm but convenient . Breakfast buffet nothing special and service very basic

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice location
The location is good. Overall experience of the stay was fine.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
OK room if you are not fussy
Booked 3 rooms in Nov 15. All 3 room's air con cannot be controlled. Asked the reception for help and was told the controller was a dummy one and all air condition is based on centralise system. The temperature is so hot and warm due to weather change that it was hard to breath! Later, changed a room due to faulty TV. Discovered that the air con can be controlled! Overall room is clean except room carpet and the wall by the window is dirty. There is only 1 lift serving to level 6&7 and the lift is slow and at times packed with staff delivery of linens.

8/10 Good

boning

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice lobby, but so so room
No safe box in the room. The shower head is broken and water can easily leak out from the shower. Hotel lobby is nice. Location is great.

6/10 Okay

David, Atlanta

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with some quirks at a reasonable price
Prior to selecting this hotel, I read the reviews and they were all true, still I would likely stay here again. Things that were good: Room was clean and comfortable, good location, reasonable price, friendly staff. Things that were not good: I requested a non-smoking room but none was available, the first day there was only luke warm water (second day was fine), no real exercise or workout room, some street noise (didn't bother me).

10/10 Excellent

Alex, PAris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nothng to say
one night for business, peronnal is nice, room a clean and well decorated

10/10 Excellent

Will, Belmont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
There are many places to stay around the lake, downtown area. I picked this one because of price and location. It was only after we checked in that we figured out that we were within walking distance of the night market for food and novelties. The local thing seems to be a leaf and paper wrap of whole small chicken that is then baked in earthenware. I've traveled to China dozens of times and the first time I tried this faire even after being in Hanzhou twice before, but not downtown. Could have had a lot more fun had my Chinese colleague and I been in town longer. The hotel is also within walking distance of the subway if you're taking the train into town; we did. Would stay here again for sure.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
nice lolcation, smoking problems
The hotel is nicely located, closed to Westlake, other scenic spots, and buses. The room size is fine, but there are too many people smoke in the hotel, in the lobby, hallway, elevator, and rooms. The non-smoking floor is ok, but other floors are horrible. If you are a non-smoker, you can't stand the smell.

10/10 Excellent

Kasey, SGP.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located @ Southern City Center
My second stay at Victoria Regal within a year. Staff as usual offer excellent assistance to me on tour and train ticketing. Metro station Ding An Lu is few hundred metres north-east of the hotel. 20 minutes walk to west lake thru west lake avenue. (North-west direction).