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Wyndham Grand Plaza Royale Hangzhou

4.5 star property

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Photo gallery for Wyndham Grand Plaza Royale Hangzhou

Exterior
Exercise/lap pool
Business Suite, 1 King Bed, Non Smoking | Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Breakfast available
  • Pool
  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪10 min walk‬
  • Wulin Night Market
    ‪12 min walk‬
  • Broken Bridge
    ‪15 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Twin Beds Room

Deluxe Twin Beds Room | Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Beds Room

  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Twin Beds Room

Premier Twin Beds Room | Premium bedding, down duvets, minibar, in-room safe

Premier Twin Beds Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Business Suite, 1 King Bed, Non Smoking

Business Suite, 1 King Bed, Non Smoking | Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Business Suite, 1 King Bed, Non Smoking

  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Deluxe King Bed Room | Premium bedding, down duvets, minibar, in-room safe

Deluxe King Bed Room

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Bed Room

Premier King Bed Room | Premium bedding, down duvets, minibar, in-room safe

Premier King Bed Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Lake View

Executive Suite, 1 King Bed, Non Smoking, Lake View | Terrace/patio

Executive Suite, 1 King Bed, Non Smoking, Lake View

  • 58 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Twin Room

Premium bedding, down duvets, minibar, in-room safe

Mountain View Twin Room

  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Mountain View King Room

Premium bedding, down duvets, minibar, in-room safe

Mountain View King Room

  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Room

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (427)
The price is CHF 104
for 1 room
includes taxes & fees
9 Mar - 10 Mar
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About this property

Wyndham Grand Plaza Royale Hangzhou

Luxury Hangzhou hotel in Gongshu with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Wyndham Grand Plaza Royale Hangzhou offers 293 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Wyndham Grand Plaza Royale Hangzhou. During your stay, you're just a quick walk from West Lake. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of West Lake and Broken Bridge
Wyndham Grand Plaza Royale Hangzhou offers its guests a kids' pool, an indoor pool, a health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7556 square feet (702 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Wyndham Grand Plaza Royale Hangzhou. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Wyndham Grand Plaza Royale Hangzhou has 3 restaurants on site.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7,556 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Plaza Royale Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 308.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 for adults and from CNY 64 for children
  • Rollaway bed fee: CNY 308.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Wyndham Grand Plaza Royale Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 205 out of 331 reviews
Rating 8 - Good. 94 out of 331 reviews
Rating 6 - Okay. 21 out of 331 reviews
Rating 4 - Poor. 8 out of 331 reviews
Rating 2 - Terrible. 3 out of 331 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with reasonable sized room
What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake
Stayed 2 nights in Oct 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Shalom

Stayed 3 nights in Sep 2024

6/10 Okay

Wenjing

There was frequently no wifi or with very slow speed.
Stayed 6 nights in May 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Zhuoqin

Liked: Property conditions & facilities, room comfort
Not a 5 star hotel
The hotel can only be rated as 3 star for overall services
Stayed 4 nights in May 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The westlake view of the nine floor room was amazing.
Stayed 3 nights in May 2024

8/10 Good

Jun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Stayed 9 nights in Apr 2024

10/10 Excellent

CHANG

Stayed 2 nights in Apr 2024

10/10 Excellent

Yuwei

Stayed 11 nights in Mar 2024

10/10 Excellent

Zhen Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, a minute walk to West Lake

8/10 Good

Lei, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.
Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Amenities
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Stayed 7 nights in Mar 2024

10/10 Excellent

Glyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to China
Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.
Stayed 2 nights in Jan 2024

8/10 Good

shuou

Travelled with family
Liked: Staff & service, room comfort
房间非常大，浪费空间，但是厕所陈 旧，需要更新
Stayed 1 night in May 2023

8/10 Good

X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Philippe

Stayed 3 nights in Apr 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.
Stayed 1 night in Jan 2020

10/10 Excellent

J.Y

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.
Stayed 1 night in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice hotel.
Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???
Stayed 1 night in Nov 2019