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Hanmer Springs Hotel

4.5 star property
VIP Access

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Photo gallery for Hanmer Springs Hotel

Seasonal outdoor pool
Breakfast and dinner served, garden views
Property grounds
Lobby lounge
Library

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
1 CONICAL HILL ROAD, 1, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪4 min walk‬
  • Conical Hill Walkway
    ‪8 min walk‬
  • Conical Hill
    ‪2 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

Classic Double Room | Iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Iron/ironing board, free WiFi, bed sheets

Suite

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Twin

Superior Twin | Iron/ironing board, free WiFi, bed sheets

Superior Twin

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King | Iron/ironing board, free WiFi, bed sheets

Superior King

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Patio Room

Garden Patio Room | Iron/ironing board, free WiFi, bed sheets

Garden Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio

Terrace/patio

Family Studio

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Garden Studio

Garden Studio | Iron/ironing board, free WiFi, bed sheets

Garden Studio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Studio with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Room

Iron/ironing board, free WiFi, bed sheets

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Iron/ironing board, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Patio Room

Iron/ironing board, free WiFi, bed sheets

Garden Patio Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Iron/ironing board, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 King Bed

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About this property

Hanmer Springs Hotel

Luxury hotel with seasonal outdoor pool and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor tennis court, a seasonal outdoor pool and a business centre.
Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and a hairdryer. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hanmer Springs Hotel's great location. During your stay, you're just a quick walk from Hanmer Springs Thermal Reserve. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Isobel's Restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes an outdoor tennis court
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute walk from Hanmer Springs Thermal Reserve and 2 minutes on foot from Chisholm Park
Hanmer Springs Hotel offers its guests an outdoor tennis court and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Hanmer Springs Hotel. Self parking is free.

This 4.5-star Hanmer Springs hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:30 AM.
Isobel's Restaurant – Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Dutch, English, Filipino, German, Hindi, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: NZD 25 to 30 for adults and NZD 12.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Isobel's Restaurant

Things to do

  • Outdoor tennis court
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Recycling

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: NZD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 40.00

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 to 30 for adults and NZD 12.50 to 15 for children
  • Early check-in fee: NZD 40 (subject to availability)
  • Late check-out fee: NZD 40.00 (subject to availability)
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hanmer Springs Heritage
Heritage Hanmer Springs
Heritage Hotel Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs
Hanmer Springs Hotel Hotel
Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Hotel Hotel Hanmer Springs

Hanmer Springs Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 478 reviews
Rating 8 - Good. 154 out of 478 reviews
Rating 6 - Okay. 41 out of 478 reviews
Rating 4 - Poor. 24 out of 478 reviews
Rating 2 - Terrible. 10 out of 478 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

PAMELA, Palmerston North

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, had continental breakie every day, variety of food, was plentiful. Chalet was comfortable and very cleanclean.v
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lot of history as a very old property. Needs on going maintenance but comfortable and situated on wonderful grounds with easy parking. A nice place to stay when visiting town. Restaurant good but continental breakfast offered is basic.
Stayed 1 night in Nov 2024

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location with easy access to the thermal springs, trails, and restaurants. Room was comfortable and clean. No lift/elevator so lugging the heavy suitcase up the stairs was a bit of a chore.
Stayed 1 night in Nov 2024

10/10 Excellent

Millie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the heart of the town centre. Walkable to everything. Enjoyed the breakfast each morning. The grounds are beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of town, staff very agreeable, lots of activity and eating options.
Stayed 2 nights in Nov 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

8/10 Good

Jeni

Stayed 1 night in Oct 2024

8/10 Good

hongwei

Travelled with family, Travelled with family and small children
Liked: Amenities
Old but clean. Nice location.
Stayed 1 night in Oct 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10
Lovely room, bed was so comfy. Staff so friendly and hopfully. Short stroll to shops, cafes and pools. Weather wasn't to best,but still had a great time. Was nice to wake up to snow over night. Would definitely go back.
Stayed 1 night in Oct 2024

8/10 Good

Fiona

Stayed 2 nights in Sep 2024

8/10 Good

Anna

Liked: Property conditions & facilities
Charming
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It was a lovely stay however I feel it should be more wheel chair accessible or have some sort of alternative for the stairs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great valve for money.
Stayed 1 night in Sep 2024

6/10 Okay

Paul

Liked: Cleanliness, amenities
Took me 20 minutes to find the studio apartment after poor directions were given at the front desk
Stayed 1 night in Sep 2024

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely old hotel with beautiful grounds. The location was excellent, the staff were friendly and it was nice an quiet
Stayed 1 night in Sep 2024

8/10 Good

Margaret Ruth

Comfortable stay
Enjoyed a comfortable stay with close proximity to hot pools and cafes. Enjoyed the happy hour for drinks and free continental breakfasts too. Hotel has lovely grounds and an attractive setting.
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were really helpful assisting my husband with disability issues. In that respect we were disappointed however that there was no lift to carry heavy luggage. The garden setting is lovely and quiet, set well off the street.
Stayed 1 night in Sep 2024

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was a graat location
Stayed 1 night in Aug 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rundown, poor service
Stayed 2 nights in Sep 2024