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Hanmer Springs Retreat

4.5 star property

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Photo gallery for Hanmer Springs Retreat

Sports bar, garden views, open daily
View from room
Sports bar, garden views, open daily
Courtyard
Courtyard

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
35 Hanmer Springs Road, Hanmer Springs, 7334
  • A Maze N Golf
    ‪2 min walk‬
  • Hanmer Springs Thermal Reserve
    ‪10 min walk‬
  • Chisholm Park
    ‪13 min walk‬

Room options

View all photos for Standard Studio

Desk, laptop workspace, blackout curtains, soundproofing

Standard Studio

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Executive Studio

Executive Studio | Desk, laptop workspace, blackout curtains, soundproofing

Executive Studio

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, Bathtub

Desk, laptop workspace, blackout curtains, soundproofing

Premier Studio, Bathtub

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Studio

Desk, laptop workspace, blackout curtains, soundproofing

Superior Studio

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, soundproofing

Two Bedroom Apartment

  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Premier Studio

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two-Bedroom Suite

Desk, laptop workspace, blackout curtains, soundproofing

Two-Bedroom Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Superior Studio

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

Standard Studio

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Executive Studio

  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite with SPA Bath

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Alpine Adventure Holiday Park

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (335)
The price is CHF 50
for 1 unit
includes taxes & fees
8 Mar - 9 Mar
Alpine Adventure Holiday Park

About this property

Hanmer Springs Retreat

Family-friendly motel with coffee shop/cafe and restaurant
This motel features a restaurant, a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and conference space. Change of towels is available on request
Hanmer Springs Retreat offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. Accommodation at this 4.5-star motel has kitchenettes with microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wireless Internet access. Premium cable televisions are provided. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the comfortable beds at Hanmer Springs Retreat. During your stay, you're just a quick walk from A Maze N Golf. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine at Five Stags Hanmer Springs, a steakhouse with garden views
  • Continental breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a playground
  • Guests really like the accommodation for the spaciousness, comfy beds and cleanliness
  • Steps from A Maze N Golf and 10 minutes on foot from Hanmer Springs Thermal Reserve
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

Public spaces have free WiFi. Event space at this motel measures 2153 square feet (200 square metres) and includes a conference centre. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Hanmer Springs Retreat. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Hanmer Springs motel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Five Stags Hanmer Springs – Overlooking the garden, this steakhouse specialises in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Bar – Overlooking the garden, this sports bar serves dinner and light fare. Happy hour is offered. Open daily.
Private function Bar – This cocktail bar serves dinner and light fare. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 15 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Bar
  • Five Stags Hanmer Springs
  • Private function Bar

Things to do

  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.50 per cent for credit card payments
The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 19 August and 24 August.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 15 for adults and from NZD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.50 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
This property's front desk is open during the following times:
  • Monday - Sunday: 7:30 AM - 11:30 AM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 10:00 AM to 6:00 PM.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Motel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Motel Hanmer Springs

Hanmer Springs Retreat Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 1002 reviews
Rating 8 - Good. 360 out of 1002 reviews
Rating 6 - Okay. 126 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We were very comfortable in this motel room. Loved the King bed. Lots of shower pressure. Had to defrost the freezer compartment of the fridge before we could put anything in it. Thankyou.
Stayed 1 night in Nov 2024

10/10 Excellent

Moses

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Friendly staff and rooms were spacious. Will use again.
Stayed 1 night in Nov 2024

8/10 Good

Fabiola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a wheelchair friendly room, and the room in itself was fine but the front entrance was not wide enough for the chair and the back entrance had a step, so it was a challenge. The room was clean and breakfast was okay (just basic stuff, cereal, muffins, coffee, apples and oranges). Staff weren’t overly friendly and we were also annoyed by the fact that we had put the do not disturb sign as we had left clothes etc out and didn’t want the room serviced, yet when we came back the room had been serviced. No respect for guests requests!
Stayed 2 nights in Nov 2024

8/10 Good

Mia

Travelled with family and small children
Liked: Cleanliness
Spacious rooms, plenty of space for the whole family
Stayed 1 night in Nov 2024

6/10 Okay

Joey

Liked: Cleanliness, property conditions & facilities
The room was fantastic, very clean and was very comfortable. The customer service we had when we got there wasn’t the best, wasn’t very welcoming. Felt like we were insulting him with our existence and he looked like Dhar mann.
Stayed 2 nights in Nov 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing views from verandahs, restaurant on property with great food and services.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jiri

You get what you pay for - enough for us
Stayed 2 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The room was generously big. It was well appointed but starting to show signs of age. Light switches getting hard to use. Net curtains missing runners. No separate handrail for bathroom handtowel. The hairdryer kept turning itself off.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay, large, clean and comfortable room. Good wifi
Stayed 1 night in Nov 2024

8/10 Good

Maggi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy to check in and out. Walkable to town.
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay. The room was so spacious! We had a private balcony where we could hang our wet towels and swimwear after visiting Hanmer Springs hot pools. The bathroom also had a hot towel rail which was a plus. The bed was comfortable and we appreciated the ample power points on the bedside. I'd recommend staying here.
Stayed 1 night in Nov 2024

6/10 Okay

Celia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Place is tired
Place is looking tired, needs some maintenance and an update
Stayed 1 night in Oct 2024

8/10 Good

Paulette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large spacious room. Sky tv. Great shower and plenty of hot water. Great reception staff very helpful.
Stayed 1 night in Nov 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great view
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Staff super friendly. Highly recommend the restaurant too. Few minor maintenance issues with the room but nothing that would stop me staying again
Stayed 1 night in Oct 2024

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jasmine

Travelled with partner
Disliked: Staff & service
We stayed this motel, the moring we were leaving and went to restaurant for breakfast, did not hand a key to the office, when we come back found a cleaner start clean the room--move the bed and put some stuff on the sofa and table. we asked him leave till we hand a key to office. from the hammer spring we went to another city hotel found that a small bag was missing from luggage. we contacted office man. he did not ask any detail and just said nothing found.
Stayed 1 night in Sep 2024

6/10 Okay

Isaac

Liked: Staff & service
Disliked: Cleanliness
Below par
Rubbish bin was full and had not been emptied, room was dirty, no towels in room. Staff were pleasant.
Stayed 1 night in Oct 2024

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities
No problem
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Property conditions & facilities
Great value for money
Stayed 2 nights in Oct 2024

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Staff were friendly but to be honest the cost per night didn't match the accommodation. Also very disappointing breakfasts.
Stayed 2 nights in Oct 2024

8/10 Good

Hugh

Liked: Cleanliness
Stayed 1 night in Sep 2024