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Phoenix Legend Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Legend Hotel

Reception
Front of property
Reception
Minibar, in-room safe, desk, laptop workspace
Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
14A Chan Cam Street-Hoan Kiem District, Hanoi Old Quarter, Hanoi, 10000
  • Hang Gai Street
    4 min walk
  • St. Joseph's Cathedral of Hanoi
    4 min walk
  • Hoan Kiem Lake
    7 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    41 min drive

Room options

View all photos for Junior Double Room

Junior Double Room | Minibar, in-room safe, desk, laptop workspace

Junior Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family With Window

Deluxe Family With Window | Minibar, in-room safe, desk, laptop workspace

Deluxe Family With Window

  • 34 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Superior Double Room, City View

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple with Window

Minibar, in-room safe, desk, laptop workspace

Superior Quadruple with Window

  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Double Room, Balcony, City View

Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Phoenix Legend Hotel

Art Deco hotel connected to a shopping centre in Hanoi with a 24-hour business centre
A restaurant, a 24-hour business centre and spa services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning.
Phoenix Legend Hotel offers 25 air-conditioned accommodations with computers and minibars. 32-inch plasma televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Phoenix Legend Hotel, you're connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from St. Joseph's Cathedral of Hanoi and 7 minutes on foot from Hoan Kiem Lake
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Spa services, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Phoenix Legend Hotel.

This Art Deco Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Phoenix Legend Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 500 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: VND 230,000 for adults and VND 119,999 for children
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Aromatherapy
  • Facials
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • Computer

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Phoenix Legend Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 230000 for adults and from VND 119999 for children
  • Airport shuttle fee: VND 357000 per vehicle (return)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts mobile payments and cash
Phoenix Legend Hotel offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Serendipity
Hanoi Serendipity Hotel
Hotel Serendipity
Hotel Serendipity Hanoi
Serendipity Hanoi
Serendipity Hotel
Serendipity Hotel Hanoi
Hanoi Serendipity Hotel
Phoenix Legend Hotel Hotel
Phoenix Legend Hotel Hanoi
Phoenix Legend Hotel Hotel Hanoi

Phoenix Legend Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 121 reviews" "
Rating 8 - Good. 31 out of 121 reviews" "
Rating 6 - Okay. 15 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

David, canonvale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining was at another location. No safe in our room, no chair. Broken PowerPoints, so one was Overloaded. No safety latch on door. No hanging facility. No bedside table. BUT was moved to another room which was much better. Staff were accommodating.
Stayed 3 nights in Mar 2024

2/10 Terrible

Rene

Disliked: Staff & service, property conditions & facilities, room comfort
Le pire hôtel à Hanoi en trois ans
Pas de chauffage la première nuit et chauffage insuffisant pour les 2 autres nuits. Climatisation veut dire contrôle de confort en chaleur ou froid. Ici la chaleur n’y était pas
Stayed 3 nights in Jan 2024

2/10 Terrible

Edmund

Stayed 4 nights in Oct 2023

6/10 Okay

Diem

Travelled with family
Liked: Cleanliness
Disliked: Amenities
To eat breakfast, you have to walk to other location, and the food were limited
Stayed 4 nights in Aug 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were quite friendly and attentive to my and my friends’ needs. The laundry service is fantastic with a fast turn around time. They also helped me with a taxi to the airport which made things very simple and easy. I was disappointed that my room did not have a water boiler, yet they had tea cups in the room.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, great staff.
Excellent location on a quieter street in Hanoi's Old Quarter. The staff was wonderful. The rooms were relatively spacious in comparison to other hotels in Vietnam. Great price for an Old Quarter hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel located in the Old Quarter.
This hotel is in a perfect area of the Old Quarter. It is a small hotel located in a narrow side street. The room was very clean and staff was very helpful. The breakfast is good. The location was also very quiet. We were able to walk to most places we wanted to visit. I highly recommend this hotel. A great value
Stayed 1 night in Aug 2019

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I stayed for 2 days at the Serendipity Hotel during my stay in Hanoi and everything was perfect. Excellent location in old Hanoi, large, quiet and clean rooms. and above all a great staff. Their advice of restaurants and cafes are great, they only offer places frequented by Vietmamese, out of the tourist circuits . A highly recommend for a stay in Hanoi .
Stayed 1 night in Aug 2019

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in a good location
We stayed 2 nights in this hotel. The location is very central and you can reach many points well on foot. The staff is very friendly and the check-in was very fast. Also the breakfast fulfilled our expectation. The cleanliness of the rooms is very good. Can be recommended for a city trip of this kind. Thank you for the pleasant stay, hotel staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel very well located in the center.
Perfectly located in the heart of old Hanoi, close to the lake and shopping streets. Very comfortable and clean, silent at night .. perfect for resting an urban day The staff very available and smiling, speaks very good English. They are also great tips for restaurants or activities. We stayed for 2 nights, a faultless one. We recommend this hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Super hotel, very well quoted in the center of Hanoi. Very nice and helpful staff. Clean and functional rooms. Very good breakfast. A very family-friendly hotel where my mother has been staying for 5 years for work, without any disappointment.
Stayed 1 night in May 2019

8/10 Good

JULIANA

Liked: Staff & service, room comfort
Value for money
The construction next door was noisy, drilling into the middle of the night! And starting their work early at 6am! Room floor was dusty throughout my week of stay because of the construction. Staff is helpful and cheerful. Great location!
Stayed 7 nights in Mar 2019

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay in Hanoi
This is the best rating I've ever written, and I probably will not be able to write anything better that that everything was just right: location, facilities and above all the service. The staff was incredible, especially Liliy who give you the feeling of being totally welcome. Efficient organization, helpfulness and a very good gastronomy complete the very positive impression. Many thanks to all who made our stay unforgettable!
Stayed 1 night in Mar 2019

10/10 Excellent

Hugues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is really good stay here.
Staff was really nice and helpful, comfortable room (comfortable bedding, king-size bed and no noise), very good location (within the old quarter), hearty breakfast with choice, reasonable price ... In short, everything was excellent.
Stayed 1 night in Mar 2019

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
Great hotel we took the Double with private bathroom, The room was perfect! The staff are very friendly always at the little care, they helped us book a 1 night and 2 day cruise to Halong Bay as well as to take the night bus to South Vietnam. Everything was very well organized for the trips.
Stayed 1 night in Nov 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel in the center.
The staff is very friendly, always available and good advice. We were very caring! The room was lovely and very good breakfast too. The location in Old Hanoi is great because the room was quiet and so convenient to get access historical sites, restaurants on foot. The hotel organized tour to Ha Long Bay and the organization was really good.
Stayed 1 night in Nov 2018

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Hanoi center
The hotel is located in the middle of the Old Quarter, everything is nearby. The rooms are clean and especially the bathroom. The staff was very welcoming and helped us a lot. Ms Lucy helped us to book our Halong Bay trip without any problem.
Stayed 1 night in Sep 2018

10/10 Excellent

Thomas B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely satisfied.
We were there twice and always very satisfied. The staff is super friendly and helpful. The rooms are big, cozy and very clean. The bathroom is also clean. The breakfast was delicious. We were very satisfied and would like to come back.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
They overbooked the hotel so we were moved to a sister hotel round the corner. Not sure how Hanoi serendipity is but phone is was ok
Stayed 2 nights in Mar 2018

8/10 Good

Anita, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff
The staff were helpful when required and the place was very quite despite being in the Old Quarter.
Stayed 2 nights in Dec 2017

6/10 Okay

Jodie

Liked: Cleanliness
Won't be staying here again
Location is prime, walls and windows are thin so you can hear and smell everything inside the room. Food is terrible.
Stayed 4 nights in Nov 2017

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
We loved it. Great location, cozy and quiet, nice rooms, awesome breakfast, very friendly and helpful staff. We highly recommend this hotel.
Stayed 1 night in Sep 2017

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel perfectly located in the center.
We highly recommend this lovely hotel in Hanoi. The breakfast is perfect, delicious and plentiful, the staff is absolutely charming and very endearing. The hotel is lovely, well maintained, we had the chance to stay a big family which is very spacious, with very big window. The prices are very affordable.
Stayed 1 night in Sep 2017

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good value for money hotel. perfect service
The hotel is well located and away from street noise Phu Doan. Very clean and comfortable room, good breakfast. Very friendly and helpful staff. We've stayed. and returned from Sapa, have been so tired and . the manager upgraded me to stay overnight here. This is a place that everyone can trust. We highly recommend.
Stayed 1 night in Sep 2017

10/10 Excellent

Yvane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and comfortable
Excellent room, lovely staff and nice and central. Staff happy to recommend local shop, restaurants and pubs that were true local places and not tourist traps and arranged taxi transfer to the airport for a great price
Stayed 1 night in Jul 2017