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7 May 2021 by Melia Hanoi
Dear Valued Guest, Thank you for choosing our hotel and rating us. We are glad to learn that you had an enjoyable stay with us. At Melia Hanoi, we always strive to bring comfortable moments to each and every customer and your feedback is a true source of motivation for the entire team. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience
Melia Hanoi offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, 12 meeting rooms, and limo/town car service are available. A hot tub, a sauna, and spa services are also featured at the luxury Melia Hanoi. An airport shuttle (available 24 hours), a casino shuttle and a bus station shuttle are available for a fee. Smoking is allowed in designated areas at this 5-star Hanoi hotel.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - surcharge
Free self parking
Melia Hanoi offers 306 accommodations with minibars and a safe. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Mosaico – This restaurant serves breakfast, lunch and dinner.
Cham – This restaurant only serves dinner. Open selected days.
Garbo – On-site bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Oasis Spa. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
This property's parking fee is waived for the first 4 hours. After that, the fee is VND 30,000 per hour
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Melia Hanoi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
