4/10 Poor
Ana
12 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
Check in was a nightmare. After checking in online and picking my room 24 hours earlier, the hotel revoked my check in and blamed it on my booking through a third party which is a total lie because I've done it before without issue. There were MANY unhappy people at check in, which was supposed to be 4pm, but most rooms weren't ready. When we could no longer wait for our room, we agreed to take any room we could get and were given a subpar room in the worst possible location. The lobby was full of unhappy people waiting for their room. There was a football team staying at the hotel and the hotel clearly bumped the rest of us for them. Didn't sleep for 2 nights because of nonstop door slamming all night every night. Worst experience at a hotel ever.
Ana
Stayed 2 nights in Oct 2024