6/10 Okay
Glen, Richmond
19 Sept 2024
Liked: Staff & service
Disliked: Amenities
This is not my first time staying at this property. As a matter of fact, because of my experience during my previous trip to the area, I chose to return. I'm questioning that choice.
Check-in time is 3:00 pm, so I did not show up until 3:15 pm. When I went to the room that I was given, I discovered that it was not ready. It had not been cleaned from the previous guest; the bed had not been made, the trash had not been emptied, there were no clean linens, etc. The front desk IMMEDIATELY gave me another room, but the phone in THAT room was not functioning - no dial tone, unable to call the front desk. This room did not have an iron and ironing board. When I asked about having one delivered to the room (I had to call from my cell phone), I was advised that the ironing board and iron were not featured in the room, and there were none available on the property.
The staff I encountered were very polite, professional, and courteous, but the rooms were lacking, to the point of me considering another property the next time I am back in the area.
Glen
Stayed 3 nights in Sep 2024