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The Douglas Hotel

3.0 star property

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Photo gallery for The Douglas Hotel

Terrace/patio
Front of property
Reception hall
Reception
Iron/ironing board, free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
2 Grange Road, Hartlepool, England, TS26 8JA
  • Hartlepool Maritime Experience
    ‪15 min walk‬
  • Seaton Carew Beach
    ‪8 min drive‬
  • Riverside Stadium
    ‪21 min drive‬
  • Durham (MME-Teesside Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Single Beds

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

  • 5 sq m
  • Sleeps 1
  • 1 Single Bed

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Bar (on property)

Best Western The Grand Hotel Hartlepool

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
3.7 out of 5, Good, (262)
The price is CHF 78
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Best Western The Grand Hotel Hartlepool

About this property

The Douglas Hotel

Guesthouse in Hartlepool with a bar
Along with a bar/lounge, this smoke-free guesthouse has tour/ticket assistance and free Wi-Fi in public areas. Other amenities include a banquet hall. Housekeeping is not available.
The Douglas Hotel offers 17 accommodations with coffee/tea makers. Televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access.

During your stay at The Douglas Hotel, you're just a quick walk from Victoria Park. Enjoy features like free WiFi in public areas, plus a bar and meeting rooms.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include tour or ticket assistance
  • 8 minutes on foot from Victoria Park and a 2-minute drive from Ward Jackson Park
The Douglas Hotel offers its guests tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.

This 3-star Hartlepool guest house is smoke free.

Languages

English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

The Douglas Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 63 out of 233 reviews
Rating 8 - Good. 77 out of 233 reviews
Rating 6 - Okay. 36 out of 233 reviews
Rating 4 - Poor. 19 out of 233 reviews
Rating 2 - Terrible. 38 out of 233 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Stayed 5 nights in Oct 2024

2/10 Terrible

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024

2/10 Terrible

Helen

Disliked: Staff & service
Not impressed - couldn't get in - stayed elsewhere
I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.
Stayed 2 nights in Jan 2024

2/10 Terrible

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away for football!
Stayed 1 night in Jan 2024

8/10 Good

Vickey

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT passable. Worst hotel I've stayed in.
Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
Stayed 3 nights in Oct 2023

6/10 Okay

Bill

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Stayed 1 night in Oct 2023

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities
Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Staff & service
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Stayed 1 night in Oct 2023

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort
Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great experience!
Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023

2/10 Terrible

Dan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
Stayed 2 nights in Sep 2023

8/10 Good

STEPHEN

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Stayed 1 night in Aug 2023