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Hotel Neptuno - Tritón

2.5 star property

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Photo gallery for Hotel Neptuno - Tritón

Terrace/patio
Point of interest
Lobby
Point of interest
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

4.4 out of 10

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Parking included
  • Laundry
  • Air conditioning

Explore the area

Map
Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana, 10400
  • Miramar Trade Center
    ‪2 min walk‬
  • Russian Embassy
    ‪10 min walk‬
  • National Aquarium
    ‪12 min walk‬
  • Havana (HAV-Jose Marti Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room

  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room

  • 25 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel Neptuno - Tritón

Hotel connected to a shopping centre in Miramar with free parking
This hotel features an outdoor pool, a restaurant and a bar/lounge. Self parking is free. Other amenities include a coffee shop/cafe, WiFi in public areas and a business centre.
Hotel Neptuno - Tritón offers 266 air-conditioned accommodations with a safe and an iron/ironing board. Digital televisions are provided.

Bathrooms include baths or showers and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Hotel Neptuno - Tritón, you're connected to a shopping centre and just a quick walk from Miramar Trade Center. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free self-parking
  • Enjoy international cuisine while dining at Coral Negro
  • WiFi in some public areas for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a gift shop and laundry facilities
  • Just a 5-minute drive from Malecón and 8 minutes from Hotel Nacional de Cuba
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is available in public spaces for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel Neptuno - Tritón. Free self parking is available.

Smoking is allowed in designated areas at this Havana hotel.

Coral Negro – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coral Negro

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neptuno - Tritón

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Neptuno Tritón Havana
Neptuno Tritón Havana
Hotel Neptuno - Tritón Hotel
Hotel Neptuno - Tritón Havana
Hotel Neptuno - Tritón Hotel Havana

Hotel Neptuno - Tritón Reviews

Reviews

4.4
Rating 10 - Excellent. 8 out of 110 reviews
Rating 8 - Good. 18 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 16 out of 110 reviews
Rating 2 - Terrible. 53 out of 110 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

6/10 Okay

Amanda, Cuba Havana

Disliked: Cleanliness, property conditions & facilities
The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And then the bed not comfortable. Every morning I had backed even my friend did massage for me.
Stayed 5 nights in Mar 2020

4/10 Poor

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Liliam

Travelled with family
Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I like staff & service / I did not like facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Desiree Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Stayed 18 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than! We found this hotel on your platform and thus were led to believe all the images and information were correct. Please see below a list of issues: Hotel 1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people. 2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room. 3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above. 4. On arrival we were offered breakfast which we thought that's great! What a disappointment and a complete waste of time! Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs. The food itself was barely identifiable and there were clear signs of cross contaminat
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the hotel was like a prison and couldn’t wait to go home
Stayed 1 night in Dec 2019

8/10 Good

George, Miami

Travelled with partner
Liked: Cleanliness, staff & service
This is not a 5-Star Hotel, but the value you get for what you pay makes the Neptuno a great option if you are on a budget. The hotel is clean and the staff is friendly and helpful. The pool is big and the pool area is great. We made many friends here and will definitely be back.
Stayed 14 nights in Dec 2019

2/10 Terrible

Mariela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lo ation, the view of the ocean, the staff were very helpful.
Stayed 2 nights in Dec 2019

6/10 Okay

guillermo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid
Stayed 2 nights in Dec 2019

2/10 Terrible

Osmundo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable.
Pecimo el lugar te digo no tenian agua caliente en la avitasion me parecio prehitorico el hotel no tienen wiffi.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Zuylen, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is unacceptable property to stay, it is breaking apart.. it is not a 3 star hotel, i don’t rate this property not even 1 star hotel.. very disappointed with everything overall thanks
Stayed 5 nights in Oct 2019

2/10 Terrible

Engelbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing would not recomend never got my refund had a car accident
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointing the elevator was hot and nasty, the bathtub was nasty and leaking the pillow was flat.
Stayed 1 night in Aug 2019

2/10 Terrible

Wesly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad as hell
Hi glad you asked i booked ghis hotel on th2 17th of july but made every effort to email and call your booking agency to cancel my reservation to a later date but nobody answered the phone or my emails. This website sucked now i am out $366.00
Stayed 3 nights in Jul 2019

2/10 Terrible

Ana, NY, NY

Disliked: Amenities, property conditions & facilities
Do not stay here. The hotel is partly in ruins and there are cockroaches, the breakfast room is 95 degrees with no AC and they had no coffee. Only one elevator works and it stinks, The staff are courteous and trying their best with what they have, but it is not a pleasant place. It is very isolated.
Stayed 5 nights in Jun 2019

2/10 Terrible

TAYRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible expirence
I don’t have words for express my feelings,really never more comeback to this place ,nothing is ok nothing ,I wrote to Expedia because I felt lose my money and comeback very unhappy was the worse experience in hotels that I had in my life .
Stayed 3 nights in Jun 2019

6/10 Okay

Sindy

Liked: Cleanliness, room comfort
Not really what I expected.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
This was a very old hotel which needs to be upgraded. My room had no telephone, no smoke alarm and electricity poor.
Stayed 5 nights in Feb 2019