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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool, a heated pool
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪5 min walk‬
  • Charlemagne's Kingdom
    ‪8 min walk‬
  • Helen Tubing & Helen Water Park
    ‪16 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and 24-hour front desk
This hotel features an indoor pool, coffee/tea in a common area and a microwave in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fridge in a common area, a 24-hour front desk and a corner/local shop are on-site. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at SureStay Hotel by Best Western Helen Downtown gets high marks from our customers. During your stay, you're just a quick walk from Helen Festhalle. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include convenience store, coffee/tea in a common area and TV in a common area
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 94 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff. Many shops nearby.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gipsy

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Giorgio

Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Parked the car at check in and didn’t drive it again until check out. Staff working desk were always friendly and helpful. Room was clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheryl

Travelled with family
Liked: Amenities
Very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service
The manager on duty was my favorite person in Helen
Stayed 1 night in Nov 2024

8/10 Good

Tracy

Stayed 1 night in Nov 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SureStay at Helen, Ga
Staff was wonderful. Accommodations were good. Room was clean. Right in the middle of where we needed to be. Everything was within a 5-10 minute walk. Didn’t drive anywhere, which is great because traffic got heavy during the day and through the evening hours. Provided breakfast was ok. Cereal, oatmeal, yogurt, coffee and tea. We were there to try the local restaurants, so breakfast wasn’t a big thing for us. Staff was very welcoming. Would definitely stay again.
Stayed 2 nights in Nov 2024

8/10 Good

Julie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk attendant was almost hostile about us ordering through a third party, and was not very friendly at all, but other than that it was a perfect hotel for a one night stay. Very clean and quiet.
Stayed 1 night in Nov 2024

8/10 Good

Malana

Stayed 2 nights in Nov 2024

10/10 Excellent

Leiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like itt''x
Stayed 2 nights in Nov 2024

10/10 Excellent

Therese Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Yu Heon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it on the way past the hotel. It was very easy to find out and the room is big enough.
Stayed 1 night in Nov 2024

10/10 Excellent

RONALD T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Great location. Walked to everything. Comfortable AMA good service
Stayed 2 nights in Nov 2024

6/10 Okay

Dallani

Liked: Staff & service
Disliked: Amenities
The staff is very friendly. The rooms need updating. The property in walking distance from the main town in Helen.
Stayed 1 night in Nov 2024

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

KAYLA, ACWORTH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean , easy walk to downtown . Front desk workers were very friendly and helpful .
Stayed 3 nights in Nov 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Yoandrys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Andrea

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Property was clean and safe. Room was clean, but the air was very damp inside the room. Kept the a/c unit on, but it didn’t help much.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Customer Service!
Great visit , customer service was the best ! Needs a little update but we would stay there again!
Stayed 1 night in Oct 2024