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"Our room was not ready so we get another room There was not equipment for usb They didn’t arrange the bed( we had been here 2 nights. The area near t ... " More
10 Jun 2023 by Colleen
Hello again, I am now responding to your second consecutive review. As you noted, I upgraded you to a large suite (with no added charge). You arrived two hours before check-in time, I welcomed you and was happy to accommodate you in the sunroom with a glass of wine while you waited. I was able to get you into the large suite at the same price well before the official check in time. When I showed you the suite, you said you liked it very much. You were very tired after many hours of driving, consequently, I was hoping to get you into a room as soon as possible so you could rest. It would have been necessary to wait another hour until check-in time to get into the queen room. We discussed the courtyard area being under construction and you expressed no concern. Due to the construction, the outside area was not perfect, although they were many other outdoor areas that were in excellent condition that I invited you to enjoy. I even offered you my personal parking space so that you could drive right up to your door. In your review, you talked about the outside area not being clean, that was due to the construction. Both mornings you complimented me on my breakfasts and except for the room not having a converter for international travelers as well as the king bed being higher than you would prefer, you expressed no dissatisfaction. When I asked, you said the bed was very comfortable. In the first of your two reviews, you said that the room was clean, in the second review, you said that the room was not clean. I take pride in providing very clean rooms for my guests. I hope that you find the rest of your trip through beautiful Montana enjoyable.
8 Jun 2023 by Colleen
I am sorry that the usb converter was not available and I appreciate your advice that I acquire one for the room. As you noted, your room, located in one of two carriage houses is large, beautifully appointed and and also very clean. However, there is remodeling underway in a near by carriage house. I do the best I can to keep that area tidy. I hope you can visit again when the remodeling is finished. I also hope that you were able to enjoy the spacious outdoor areas that are kept up beautifully for our guests to enjoy.
Free breakfast is available daily. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Helena bed & breakfast.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Carolina Bed & Breakfast offers 10 air-conditioned accommodations with complimentary bottles of water and complimentary dressing gowns. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. This Helena bed & breakfast provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7 AM to 9 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. The host will greet guests on arrival.
This property does not have a front desk. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
