8/10 Good
Tom
Travelled with family
22 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom
Stayed 7 nights in Aug 2024
Elios Hill - Sun Kissed Happiness
5.0 star property
Choose dates to view prices
Photo gallery for Elios Hill - Sun Kissed Happiness
Reviews
8.08.0 out of 10
Very good
Popular amenities
- Bar
- All-inclusive
- Pool
- Breakfast included
- Spa
- Parking included
Explore the area
Charakostres Area, Hersonissos, Crete, 700 14
- Star Beach Water Park14 min walk
- Lychnostatis14 min walk
- Stalis Beach4 min drive
- Heraklion (HER-Nikos Kazantzakis)18 min drive
Room options
View all photos for Deluxe Double Room
Deluxe Double Room
- 24 sq m
- Sleeps 2
- 1 Queen Bed
View all photos for Family Room
Family Room
- 34 sq m
- Sleeps 4
- 1 Queen Bed and 2 Single Sofa Beds
View all photos for Junior Suite
Junior Suite
- Sleeps 4
- 1 Queen Bed and 2 Single Sofa Beds
View all photos for Family Suite
Family Suite
- 38 sq m
- Sleeps 4
- 1 King Bed and 2 Large Single Sofa Beds
View all photos for Premium Double Room
Premium Double Room
- 26 sq m
- Sleeps 3
- 1 Queen Bed and 1 Single Sofa Bed
About this property
Elios Hill - Sun Kissed Happiness
All-inclusive hotel with 4 restaurants and full-service spa
This hotel features 4 restaurants, a full-service spa and 4 bars/lounges. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Other amenities include a complimentary children's club, massage/treatment rooms and a seasonal outdoor pool.
Elios Hill - Sun Kissed Happiness offers 275 air-conditioned accommodations with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Smart televisions are featured in guestrooms.
Bathrooms include a shower and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided on a daily basis.
A children's pool and a seasonal outdoor pool are on site.
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Elios Hill - Sun Kissed Happiness, you'll be within walking distance of Star Beach Water Park. Features include free breakfast, free WiFi in public areas and free self-parking.
- Free buffet breakfast served daily
- Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
- Free self-parking
- Grab something to eat at one of the 4 restaurants, or stop for a drink at one of the 4 bars/lounges
- Take a swim in the seasonal outdoor pool
- Treat yourself to massages at the spa
- Services include a children's club, dry cleaning/laundry and a concierge
- 14 minutes by foot from Star Beach Water Park and a 4-minute drive from Stalis Beach
- Free beach shuttle service
Elios Hill - Sun Kissed Happiness is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.
Elios Hill - Sun Kissed Happiness offers its guests a full-service spa, a seasonal outdoor pool, and a children's pool. There are 4 restaurants on site, along with a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.
A complimentary children's club, multilingual staff, and tour/ticket assistance are also featured at the luxury Elios Hill - Sun Kissed Happiness. Self parking is free.
Smoking is allowed in designated areas at this 5-star Hersonissos hotel.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Asian – On-site sushi bar.
Cretan – On-site theme restaurant. Open daily.
Mexican – On-site theme restaurant. Open daily.
Main Restaurant – On-site buffet restaurant. Open daily.
Lobby Bar – On-site bar. Open daily.
All-inclusive details
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Languages
English, French, German, Greek
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Free beach shuttle
- Free secured, uncovered self parking on site
Food and drink
- Free buffet breakfast available daily 7:30 AM to 10:30 AM
- 4 bars/lounges
- 4 restaurants
Restaurants on site
- Asian
- Cretan
- Lobby Bar
- Main Restaurant
- Mexican
Family friendly
- Baby bath
- Children's books
- Children's games
- Children's pool
- Free children's club
- Free supervised activities for children
- Grocery/convenience store
- Highchair
- In-room babysitting
- Seasonal outdoor pool
Conveniences
- 24-hour front desk
- Grocery/convenience store
- Hair salon
- Luggage storage
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Tour and ticket assistance
Business services
- Computer station
Outdoors
- Garden
- Outdoor furniture
Full-service spa
- 4 treatment rooms
- Deep-tissue massages
- Hot stone massages
- Sauna
- Spa open daily
- Spa tub
- Sports massages
- Steam room
Accessibility
- No lift
- Tile flooring in room
More
- Communal living room
- Designated smoking areas
Room amenities
Bedroom
- Premium bedding
Bathroom
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 47-inch smart TV
More
- Air conditioning
- Desk
- Heating (climate-controlled)
- Individual decor
- Individual furnishings
- Safe
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
- No pets allowed
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
- A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night
We've listed all charges provided to us by the property.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.
Property Registration Number 1039K014A0021101
We should mention
- On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
- The seasonal pool will open in July and close in October.
- Pool access available from 9:00 AM to 7:00 PM
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Property is also known as
Elios Hill - Sun Kissed Happiness Hotel
Elios Hill - Sun Kissed Happiness Hersonissos
Elios Hill - Sun Kissed Happiness Hotel Hersonissos
Elios Hill - Sun Kissed Happiness Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 5 out of 12 reviews" "
10 - Excellent
5
Rating 8 - Good. 3 out of 12 reviews" "
8 - Good
3
Rating 6 - Okay. 3 out of 12 reviews" "
6 - Okay
3
Rating 4 - Poor. 1 out of 12 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 12 reviews" "
2 - Terrible
0
7.8/10
Cleanliness
8.8/10
Staff & service
10/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
4/10 Poor
A
Travelled with family
1 Aug 2024
Disliked: Cleanliness, staff & service
Definitely not a 5 star hotel and definitely did not receive a 5 star level of service. The hotel claims to be 5 star but this is at best a 4 star. Previous name was The Village Resort and Waterpark which has been renovated and renamed but this is merely patching over the cracks. The initial appearance of the hotel looks great but looks can be deceiving. Significantly understaffed (lifeguards doubling up as poolside bar staff!), staff wondering around with out uniforms on (thought our room was being robbed not cleaned with two random men in football shirts that turned out to be cleaning our room), rude staff in the spa, housekeeping poor at best, tea/coffee facilities in room non-existent until day 7, significant deterioration of the hotel in less than a month since opening (footpaths falling to pieces), had to unblock both plug holes in our showers after day 2 by pulling out large clumps of hair. The "Happy Train" did not work at all during our 10 night stay. On one occasion a member of the maintenance team was repairing the restaurant floor whilst guests were having to navigate around him at dinner time!! Slow and poor service in all three of the a la carte restaurants, a waitress taking our order incorrectly but rather admit her mistake blamed us for getting our order wrong!
Several issues and concerns raised with management which weren't dealt with satisfactorily.
A
Stayed 10 nights in Jul 2024
6/10 Okay
PAUL
Travelled with family
14 Jul 2024
Disliked: Cleanliness, room comfort
PAUL
Stayed 8 nights in Jul 2024
8/10 Good
Michael
21 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Michael
Stayed 10 nights in Aug 2024
6/10 Okay
Mostafa
Travelled with family
14 Aug 2024
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Familjeresa
Vackert hotell med underbar personal. Men renlighet och städning var under all kritik. Underhållningen va väldigt bra med jätte engagerad personal. Maten var ok, känns som allt var lite rörig. Dålig info gällande maten och efter 2 dagar smakade allt samma sak och det va inte bra variation.
Mostafa
Stayed 7 nights in Jul 2024