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Grand Mercure Allegra Hervey Bay

4.5 star property

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December 2024
January 2025

Photo gallery for Grand Mercure Allegra Hervey Bay

Exterior
Aerial view
Rooftop Ocean View Executive Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing
Full-sized fridge, microwave, oven, stovetop
Rooftop Ocean View Executive Apartment | Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Washer
  • Gym
  • Kitchen
  • Air conditioning
  • Dryer

Explore the area

Map
468 The Esplanade, Reception: 70 Cypress St, Torquay, QLD, 4655
  • Shelly Beach
    18 min walk
  • Santini Gelateria
    1 min walk
  • Howard Station
    34 min drive
  • Hervey Bay, QLD (HVB)
    8 min drive

Room options

View all photos for Two Bedroom Cypress View

2 bedrooms, minibar, laptop workspace, soundproofing

Two Bedroom Cypress View

  • 120 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for One Bedroom Cypress View

Terrace/patio

One Bedroom Cypress View

  • 110 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms (Courtyard Spa)

2 bedrooms, minibar, laptop workspace, soundproofing

Family Apartment, 2 Bedrooms (Courtyard Spa)

  • 170 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Apartment

Full-sized fridge, microwave, oven, stovetop

2 Bedroom Apartment

  • 122 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms Swim-up

2 bedrooms, minibar, laptop workspace, soundproofing

Apartment, 2 Bedrooms Swim-up

  • 150 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedrooms (Courtyard Spa)

2 bedrooms, minibar, laptop workspace, soundproofing

Apartment, 1 Bedrooms (Courtyard Spa)

  • 160 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 bedroom Rooftop Spa Apartment

2 bedroom Rooftop Spa Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 bedroom Rooftop Spa Apartment

  • 140 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Pool View Apartment

2 Bedroom Pool View Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 Bedroom Pool View Apartment

  • 122 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Queen / Double Apartment

2 Bedroom Queen / Double Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

2 Bedroom Queen / Double Apartment

  • 122 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for 1 Bedroom Apartment

2 bedrooms, minibar, laptop workspace, soundproofing

1 Bedroom Apartment

  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Rooftop Ocean View Executive Apartment

Rooftop Ocean View Executive Apartment | 2 bedrooms, minibar, laptop workspace, soundproofing

Rooftop Ocean View Executive Apartment

  • 122 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

2 Bedroom K/Q Oceanview Executive

  • 122 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Apartment

2 bedrooms, minibar, laptop workspace, soundproofing

One Bedroom Apartment

  • 110 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Ocean View

2 bedrooms, minibar, laptop workspace, soundproofing

Family Apartment, 2 Bedrooms, Ocean View

  • 200 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 3 Bedroom apartment

2 bedrooms, minibar, laptop workspace, soundproofing

3 Bedroom apartment

  • 130 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 3 Single Beds

Similar properties

View from room

Oaks Hervey Bay Resort and Spa

Pool
Kitchen
Washer
Dryer
4.6 out of 5, Wonderful, (1721)
The price is CHF 158
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Oaks Hervey Bay Resort and Spa

About this property

Grand Mercure Allegra Hervey Bay

Stylish beach retreat with outdoor pool
Guests of this beach aparthotel will appreciate convenient on-site amenities such as a 24-hour fitness centre and a steam room. Each apartment has 2 bedrooms and offers free WiFi and a minibar. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Housekeeping is available once per stay.
Grand Mercure Allegra Hervey Bay offers 24 accommodations with washers/dryers and minibars. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Hervey Bay aparthotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Allegra Hervey Bay. During your stay, you'll be within walking distance of Shelly Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2007, this luxury aparthotel has 24 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a flat-screen TV
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a car charging station
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Shelly Beach and a 1-minute drive from Esplanade
Grand Mercure Allegra Hervey Bay offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. Public spaces have free WiFi. Event space at this aparthotel measures 215 square feet (20 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Grand Mercure Allegra Hervey Bay. Self parking is free.

This 4.5-star Hervey Bay aparthotel is smoke free.

Languages

English

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Family friendly

  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Dining table
  • Minibar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Washer/dryer

Work spaces

  • 215 square feet of conference space
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Housekeeping (once per stay)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the bay
  • On the waterfront

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 24 units
  • Banquet hall
  • Bicycle rentals
  • Built in 2007
  • Electric car charging station
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open Monday - Saturday (8:30 AM - 5:30 PM) and Sunday - Sunday (8:30 AM - 12:30 PM)
The check-in location differs from the property location; go to: [70 Cypress St]
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Saturday: 8:30 AM - 5:30 PM
The check-in location differs from the property location. To check in, guests will need to go to 70 Cypress St
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Mercure Allegra
Grand Mercure Allegra Hotel
Grand Mercure Allegra Hotel Torquay
Grand Mercure Allegra Torquay
Allegra Hervey Bay Apartment
Allegra Hervey Bay
Mercure Allegra Hervey Torquay
Grand Mercure Allegra Hervey Bay Torquay
Grand Mercure Allegra Hervey Bay Aparthotel
Grand Mercure Allegra Hervey Bay Aparthotel Torquay

Grand Mercure Allegra Hervey Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 378 out of 548 reviews" "
Rating 8 - Good. 135 out of 548 reviews" "
Rating 6 - Okay. 26 out of 548 reviews" "
Rating 4 - Poor. 9 out of 548 reviews" "
Rating 2 - Terrible. 0 out of 548 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and well presented and maintained rooms.
Stayed 2 nights in Sep 2024

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Gemma

Liked: Cleanliness, property conditions & facilities
The staff were lovely. The property was very child friendly. The facilities were great. We had a spa room which we loved. The 2 bed is spacious. We will be returning for a longer stay!
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, room comfort
Heated pool is great. Upkeep on the property is also really good.
Stayed 6 nights in Sep 2024

8/10 Good

Phil

Stayed 4 nights in Aug 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spacious self contained unit - clean , comfy bed - great location. Loved the heated outdoor pool.
Stayed 7 nights in Aug 2024

10/10 Excellent

Theresa

Liked: Cleanliness, room comfort
Modern, well-appointed apartment in good location
Friendly, welcoming staff. Nice spacious, comfortable, well-appointed apartment just a short stroll from a lovely patisserie, Indian and Italian restaurants. A couple of kilometres walk along the Esplanade to Reefworld and Urangan Pier. On the pick up route for whale watching tours.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very spacious, beautifully kept property. Great location and pool was heated in winter. Very friendly reception staff. Great stay, would visit again.
Stayed 2 nights in Aug 2024

4/10 Poor

Tobias

Travelled with family
Disliked: Cleanliness
Our apartment wasn’t clean and we had cockroaches in it.
Stayed 3 nights in Jul 2024

8/10 Good

Helen

Stayed 2 nights in Jul 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious, clean, modern friendly staff, there is nothing not to like
Stayed 5 nights in Jul 2024

6/10 Okay

Robert

Liked: Cleanliness
Stayed 5 nights in Jun 2024

10/10 Excellent

George

Stayed 2 nights in Jul 2024

6/10 Okay

David, Scarborough

Business traveller
Liked: Cleanliness, property conditions & facilities
The beds are not comfortable at all. We are Diamond Accor members and did not receive any of our amenities.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

David

Stayed 3 nights in May 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean gym
Stayed 2 nights in May 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. We checked in after-hours but the process was easy, so was the next day in the reception area and the staff were really friendly. We were surprised at just how big the rooms were and the layout was perfect for us, we were in a 2 bedroom. Kids loved the pool and the added bonus that the pool is heated. We also enjoyed the number of cafes/restaurants in walking distance. We would definitely stay here again!
Stayed 2 nights in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Heated pool was very nice and apartment was good. Furniture felt a little old when sitting on lounge for instance but overall the rest was fine. Wardrobe in bedrooms werent cleaned with hair and dust around spare pillows. Overall it was still a good experience.
Stayed 4 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Quiet and spacious. Definitely recommend
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Quiet and relaxing stay
Had a great stay. The accommodation and facilities are great. The location is also great right ln the beach with great cafes and restaurants next door
Stayed 3 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Storm

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

P

Never again
Paid a large amount for 4 nights in a 2br apartment and expected there to be sufficient supplies for 5 days. But no...they wanted to charge us $3 for a towel when I asked for a clean one on day 3. They do not clean the room at all, or provide any sort of service. They did not leave enough supplies in room to last the 5 days, and when I went to reception to ask for toilet paper at 2pm, there was no one there. There was a number to call if reception is unattended - no one answered. They then expect you to clean the apartment before you leave, and whilst we were rushing around trying to clean the place before check out, they had the audacity to call us at 10:30am to harass us to check out. This place needs to provide proper supplies and service if they want to charge the amount they do. Not happy.
Stayed 4 nights in Mar 2024