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Castle Hilo Hawaiian Hotel

3.5 star property

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Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Aerial view
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV
Lanai

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Castle Hilo Hawaiian Hotel

Bayside hotel with fitness centre and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Castle Hilo Hawaiian Hotel's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 565 out of 1219 reviews
Rating 8 - Good. 370 out of 1219 reviews
Rating 6 - Okay. 170 out of 1219 reviews
Rating 4 - Poor. 65 out of 1219 reviews
Rating 2 - Terrible. 49 out of 1219 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Stayed 3 nights in Dec 2024

10/10 Excellent

Sharie

Stayed 4 nights in Dec 2024

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Chun Yu

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
A/C unit in the room was loud at night. I woke up several times during the 2 nights stay by the A/C noises.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jocelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 1 night in Jan 2025

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, amenities
Good location
Stayed 3 nights in Dec 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the bay. Good breakfast and lunch. Friendly people.
Stayed 2 nights in Dec 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful, made us feel at home.
Stayed 1 night in Jan 2025

6/10 Okay

Sawsan

Travelled with family
Stayed 2 nights in Dec 2024

2/10 Terrible

Elaine

Stayed 1 night in Jan 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice location that is very convenient.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

2/10 Terrible

Yuren

Stayed 2 nights in Dec 2024

10/10 Excellent

Hidekazu

Stayed 2 nights in Dec 2024

2/10 Terrible

xiaojun

Disliked: Cleanliness, staff & service, property conditions & facilities
not good experience
Stayed 1 night in Dec 2024

8/10 Good

Bettina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to reach and nice starting point for most of the sightseeing spots
Stayed 3 nights in Dec 2024

8/10 Good

Hasin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2024

4/10 Poor

Susmit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
This is an old hotel in good location. There are moulds in the washroom. Poor drainage and bath tub faucet did not work. Only water dispenser at the lobby often ran out of water. Free breakfast is a sham. I waited for 60 min for a few small croissants, no butter or jam. Coffee was delayed forever. Nothing was ever refilled. The view was amazing, the elevators worked, enough parking though. The Kitchen and cafeteria staff very rude and short staffed. For simple service requests it was either turned down or made to wait for a long time. Hilo has shortage of hotels, hence they can continue to operate like this.
Stayed 4 nights in Dec 2024

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash for the price
Hotel common areas were all dirty, homeless people loitering outside by the streets, wild cats everywhere. And one night an alarm was set off causing a total evacuation for nothing, no compensation was offered or received, restaurant and bar have no where near the capacity of its guests. Beds were way too soft have back pain all week. There was one bartender that worked hard was friendly and did her job well, non of the other staff even said hi or by let alone look at you while walking by.
Stayed 7 nights in Dec 2024

10/10 Excellent

Olga

Stayed 2 nights in Dec 2024

10/10 Excellent

Zhongxu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Na

In the first night at hotel, we're waken by alarm around 1pm. Run down to the lobby. It turned out it was false alarm. However, no announce was made to the hotel guest. Only if you went to front desk and ask, staff would tell you it's false alarm. No apologies received from hotel by far. After that, security staff couldn't get elevator back to work. My parent who is handicapped has to work the stairs up. No daily housekeeping. Not even dumping the trash or refill supplies. Ice machine is not located at every floor. Breakfast sucks. The worst ever.
Stayed 2 nights in Dec 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location beautifully views of Hilo bay
Stayed 2 nights in Dec 2024

6/10 Okay

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location and view of bay. Complementary breakfast is simple but okay. Option to buy breakfast at onsite restaurant. Room was old (as of December 2024). Lots of small bugs around sink area. Towels rough. Staff friendly. Temper your expectations based on the cost.
Stayed 2 nights in Dec 2024