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Castle Hilo Hawaiian Hotel

3.5 star property

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Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Lanai
Sports facility
Room, Oceanfront | Desk, laptop workspace, iron/ironing board, rollaway beds
Suite, 1 Bedroom, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View | Desk, laptop workspace, iron/ironing board, rollaway beds

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Castle Hilo Hawaiian Hotel

Bayside hotel with fitness centre and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Castle Hilo Hawaiian Hotel's great location. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Enjoy features like free self-parking, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

WSW The Steakhouse – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge – This café only serves light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 544 out of 1184 reviews
Rating 8 - Good. 365 out of 1184 reviews
Rating 6 - Okay. 167 out of 1184 reviews
Rating 4 - Poor. 62 out of 1184 reviews
Rating 2 - Terrible. 46 out of 1184 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Krysti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view
Hotel was dated but we found it to be comfortable for our needs. The view was awesome to wake up too or have an evening cocktail. Will stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharon

Stayed 7 nights in Nov 2024

10/10 Excellent

Elyssa

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful, right on the water
Stayed 3 nights in Nov 2024

2/10 Terrible

Derek

Stayed 3 nights in Nov 2024

8/10 Good

Hiroyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Peng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 3 nights in Aug 2024

10/10 Excellent

George, Hilo

Stayed 2 nights in Nov 2024

10/10 Excellent

Cory

Stayed 1 night in Oct 2024

8/10 Good

ben

Liked: Cleanliness, staff & service
only water filter at lobby
Stayed 2 nights in Nov 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Nov 2024

8/10 Good

Clement

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was nice - room was spacious and comfortable. The continental breakfast however was very poor.
Stayed 1 night in Nov 2024

10/10 Excellent

Moana, Kapaau

Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to walking paths was fantastic
Stayed 5 nights in Nov 2024

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
A very unique place with an excellent view and very convenient for any activities.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammad, Augusta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel almost covers everything for a hotel in a Hawaiian Island.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was relaxing. Staff was awesome
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is next to a really nice park and in front of the hotel there is a little convenient shop that had goodies. The cleanliness of the hotel was okay, I understood that they were short staff so I can't fully comment on that. The bed were on the hard side which are uncomfortable for me but was able to sleep through the night. Staff was friendly when I checked in and gave me all the information I needed.
Stayed 3 nights in Nov 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Randy S.

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need!
Stayed 2 nights in Nov 2024

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Property conditions & facilities
Petit dejeuner pas extra Service pas terrible ! Manque de personnel Chambre pas faite !
Stayed 3 nights in Nov 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was average at best. Two things stood out as unsatisfactory. The first was the continental breakfast, and that wasn’t a huge deal but it’s the worst I’ve ever seen. There were plain croissants, apples and oatmeal. That’s it. The more important failure was the parking situation. They host events and do not have enough parking for guests. This causes a lot of frustration leading to dangerous altercations between people trying to find parking. Their solution? The front desk staff advised us to jump the curb and park in the muddy area across the divided street. The area has zero lighting, is not a parking area and you’d have to walk in the dark over to the hotel if it’s at night. Would not stay here again.
Stayed 3 nights in Nov 2024

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to find somewhere elso
Terrible breakfast included. Late with supplementing food when it was emty- asked them to supplement, thay answered: I think we are empty.. Also emty on coffe..
Stayed 2 nights in Nov 2024