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Dolphin Bay Hotel

2.5 star property

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Photo gallery for Dolphin Bay Hotel

Exterior
Superior Studio, 1 Queen Bed, Kitchen | Desk, iron/ironing board, cots/infant beds, rollaway beds
Garden
Family Apartment, 1 Bedroom, Kitchen | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
333 Iliahi Street, Hilo, HI, 96720
  • Rainbow Falls
    ‪5 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪9 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪13 min drive‬

Room options

View all photos for Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen | Desk, iron/ironing board, cots/infant beds, rollaway beds

Basic Studio, 1 Queen Bed, Kitchen

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Studio, 1 Queen Bed, Kitchen

Superior Studio, 1 Queen Bed, Kitchen | Desk, iron/ironing board, cots/infant beds, rollaway beds

Superior Studio, 1 Queen Bed, Kitchen

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, 1 Bedroom, Kitchen

Family Apartment, 1 Bedroom, Kitchen | Desk, iron/ironing board, cots/infant beds, rollaway beds

Family Apartment, 1 Bedroom, Kitchen

  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

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About this property

Dolphin Bay Hotel

Hotel in Hilo with free parking
Along with concierge services, this smoke-free hotel has laundry facilities and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecues and a picnic area are on-site.
Dolphin Bay Hotel offers 18 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Dolphin Bay Hotel. During your stay, you're just a quick walk from Hamakua Heritage Corridor. You'll find features such as free WiFi in public areas and free self-parking, plus concierge services.
  • Free WiFi
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Hamakua Heritage Corridor and 7 minutes on foot from Kalakaua Park
Dolphin Bay Hotel offers its guests barbecue grills, tour/ticket assistance, and a garden. WiFi is free in public spaces. Dolphin Bay Hotel also features a picnic area, concierge services, and laundry facilities. Self parking is free.

This Hilo hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Dryer
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 095-227-9040-01
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

Property is also known as

Dolphin Bay Hotel Hilo
Dolphin Bay Hilo
Dolphin Bay Hotel
Dolphin Bay Hotel Hilo
Dolphin Bay Hotel Hotel
Dolphin Bay Hotel Hotel Hilo

Dolphin Bay Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 414 out of 629 reviews
Rating 8 - Good. 167 out of 629 reviews
Rating 6 - Okay. 25 out of 629 reviews
Rating 4 - Poor. 11 out of 629 reviews
Rating 2 - Terrible. 12 out of 629 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jindong, Gainesville

Travelled with family
Liked: Cleanliness, staff & service
I like the room that provided a queen bed and two twin beds, also with full kitchen, which were very convenient. The hotel is old styled, no AC but fans, no room card but using the key, and small rooms. The worst was no sound proof at all especially we had a neighbor who was working as customer service for mainland US and started taking calls constantly at 2am every day.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Check-in great. Friendly, professional staff. Hotel has more amenities in the room than many "fancier" (and more expensive ) hotels we've stayed at. HIGHLY recommend. We'll come back. Thank you!
Stayed 1 night in Dec 2024

6/10 Okay

Robert

Liked: Cleanliness
This guy s
Stayed 2 nights in Dec 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated this cosy comfortable apartment. It has a complete functional kitchen, sitting options, and a lanai with a garden view. Morning coffee and fresh banana bread was a treat. It's a short walk into town.
Stayed 3 nights in Nov 2024

10/10 Excellent

Magali Natalia

Stayed 4 nights in Oct 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dolphin Bay was a Fantastic Treat
The rains definitely started to fall two days into our 3 day visit to Hilo and we desired to move from our relatively off-grid Hipcamp (which we loved!) into an actual hotel room with amenities. Dolphin Bay has been a bucket list hotel for me and sure enough, I checked Hotels.com to see if they had a room on the fly and they did! and one with a kitchen...PERFECT! Chrissy was so friendly and welcomed us and told us about things to see locally. The kitchen was immaculate and well set up. We were able to cook up a delightful gourmet dinner, wash and dry our laundry, I took a nice long bath annnnd I had Hallmark Christmas movies on almost the entire time...The rains just fell and fell outside the entire night and through the next day and it was soooo relaxing to just have the windows open listening to the rains and even thunder. Odie (I think his name is ) the kitty came in to visit us when my hubby opened the door. We love kitties and he is just a precious one; we welcomed him right in and he hung out with us the day of our checkout. The coffee and Banana Bread in the lobby was such an Amazing treat. We already had a reservation for another hotel on the waterfront just a few miles away so we checked with Katie in the lobby and she gave us the go ahead for a very relaxing Late checkout which worked perfectly to meet our reservation at the other hotel. She found out Kauai was on our itinerary and gave my husband some great info on places to visit. We love Dolphin Bay!
Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very atmospheric place with old-school Hawaii vibes. Excellent service, clean facilities, a true hidden gem!
Stayed 1 night in Nov 2024

10/10 Excellent

Pamela J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was on ground level. Parking was very easy and close to the room door. Our family room unit was very clean and spacious with everything we needed. We even had a nice sitting area out front with all kinds of shade it was very beautiful and peaceful. The grounds were very well kept up. I will definitely stay here again when visiting Hilo. Another good thing about it is you are walking distance from the downtown area!
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Not a fancy place, but the staff are amazing - they know the island, and can always guide you to interesting places/events. 12 out of 10 for the friendly, knowledgeable staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Arlene, LOS OSOS

Liked: Staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Fersen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Marilynn

Great location. Friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Bryan

Liked: Staff & service, room comfort
Cozy for the right price
Very nice for the price. You wont have AC, but you will have fans around the place so do keep that in mind if you are visiting with major heat weather. The staff is super friendly and have banana bread on the daily for their guests. They also provide local bananas and papayas. A nice kitchenette so you can definitely cook your own foods and a full fridge. The living room have two futons for anyone to sleep on and the master bedroom has one large queen bed in addition to another futon! One thing I didn't like too much was the ramp onto the parking lot in the back. It would scrape the bottom of your rental if its fairly low. Would definitely stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like being a resident in paradise. Homey spacious living space. Daily bed, towel, trash service. Friendly aloha spirit during the entire stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Property conditions & facilities
Amazing property with a gorgeous tropical garden attached. We loved the proximity to downtown. Great restaurants nearby yet still quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

DATTA PRASAD GANAPATI

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Oct 2024

8/10 Good

Marcel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Old place no AC but nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Dolphin Bay Hotel.. the staff have always been friendly, welcoming and helpful. The kitchenette is a plus for the longer stays.. always love the fresh Banana bread and Papaya in the morning with our coffee.. very walkable for downtown shopping or restaurants a very easy 5-10 min walk..
Stayed 6 nights in Sep 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd visit over more than 50 years to this property. We love it!
Stayed 1 night in Sep 2024

10/10 Excellent

Arisa

Stayed 2 nights in Aug 2024

6/10 Okay

CARLOS, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Coming from a big condo in Waikaloa this property was kind of a disappointment. Maybe our fault not doing better research but the NO A\C was a big no-no, although weather was not that hot. Really tiny room etc.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee and banana bread, ear plugs provided for the frogs. Only two blocks from downtown Hilo for dinner and shopping. Nice staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Laid back, friendly, very clean.
Stayed 10 nights in Aug 2024

10/10 Excellent

Jane

Stayed 1 night in Jul 2024