10/10 Excellent
Cindy
15 Sept 2024
Liked: Cleanliness, amenities, room comfort
Hotels.com (con!) is a dishonest vendor! You rejected my review because I exposed your deceptive practices. Nonetheless, I will continue to spread the word at every opportunity to warn others about Hotels.CON! My review :The resort, Coral Sands was lovely; the location is great, very clean, loved the pool/lazy river feature.
What I dislike is the dishonesty of Hotels.com. When booking, the site indicates I could change/cancel my reservation without penalty up to a certain date. I attempted to make a change in my reservation prior to that date, which was to shorten my stay by one night. The Hotels.com rep would not modify my reservation; he kept telling me he “would have to check and see if there was any availability for the dates I wanted,” which again was already part of my original reservation. All he would do was cancel my reservation and then rebook, “if available.” Would not quote at the same price; that obviously meant the price would be higher. This is very disingenuous. A despicable, lying advertising practice. NEVER again with Hotels.com. I opted to keep the original reservation, and as I said, the resort was lovely! 👎 on Hotels.com!
Cindy
Stayed 3 nights in Aug 2024