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JEN Hong Kong by Shangri-La

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
Seasonal outdoor pool
Exterior detail
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
508 Queens Road West, Western District, Hong Kong
  • University of Hong Kong
    ‪6 min walk‬
  • Hollywood Road
    ‪17 min walk‬
  • Victoria Harbour
    ‪20 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | 1 bedroom, in-room safe, desk, blackout curtains

Superior City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Mountain View

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View | 1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Harbour View

  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

  • 28 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout curtains

Deluxe City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

  • 21 sq m
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Meeting facility

Courtyard by Marriott Hong Kong

Free WiFi
Restaurant
Air conditioning
Gym
4.4 out of 5, Excellent, (718)
The price is CHF 143
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Courtyard by Marriott Hong Kong

About this property

JEN Hong Kong by Shangri-La

Hotel with a 24-hour fitness centre, near Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a seasonal outdoor pool.
JEN Hong Kong by Shangri-La offers 283 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

JEN Hong Kong by Shangri-La's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Hong Kong. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy Malaysian cuisine while dining at Cafe Malacca
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Hong Kong - Macau Ferry Terminal and a few minutes from Victoria Harbour
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from January 14 2025 to February 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 7:30 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 508 out of 1004 reviews" "
Rating 8 - Good. 382 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Patrice Pierre Henri, Singapore

Business traveller
I booked a club room to have access to the club on 28F… which sadly doesn’t open any more in the morning, about the only time I would be able to enjoy it. This is disappointing and probably should have been communicated earlier, I might have made a different choice.
Stayed 5 nights in Oct 2024

10/10 Excellent

Alice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love everything about this hotel & will definitely look at other JEN options when we travel due to the wonderful experience we had. They have all the amenities for the room and the shower was amazing. All the staff have been super helpful and friendly, especially Wai, who helped easy our stress of our flight getting canceled due to typhoon and rebooked at a time when the metro isn’t available. I also like the hotel doing their best to stay environmental friendly, such as providing water filter system in the room. It’s located half block from the metro and lots of food options near by.
Stayed 2 nights in Oct 2024

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The room was spacious, the quilt is too warm. JEN helped us to store our luggages for 4 nights until we came back from a short trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It's amazing, we were upgraded to a high-level with harbour view.
Stayed 2 nights in Oct 2024

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas William, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Gilbert at the front desk was very helpful and kind and Jason at the. Luv Level lounge provided excellent service.
Stayed 3 nights in Oct 2024

8/10 Good

Beryl

Liked: Property conditions & facilities
No early check in or day room available when arriving early
Stayed 3 nights in Sep 2024

10/10 Excellent

Edrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The subway (HKU Station - Island Line) is right beside the Hotel. There are a number of food options around. There's even a wet market restaurant nearby where you can enjoy great local food. The room is clean and has adequate space to have a comfortable stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mr M D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still one of the best
Excellent staff, well-maintained property, great location
Stayed 7 nights in Sep 2024

10/10 Excellent

Eleonore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

KAZUMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception apologized for the food left in the fridge by a previous guest, and was very happy to give us free use of the lounge and free breakfast. The drinks and food in the lounge were very good and the breakfast was excellent. The hotel staff was friendly and kind. The rooftop pool was wonderful. I would stay there again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Just a 3mins walk from HKU station with 7-11 just by the station. Staff were incredibly polite and helpful, including the lifeguards at the swimming pool. Room was huge, modern and clean! highly recommended.
Stayed 2 nights in Aug 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Generally is good
Stayed 8 nights in Aug 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located next to HKU MTR station. The Deluxe Harbour view rooms are in the high floors and therefore avoid traffic noise from the street below. Rooms are clean and of a decent size. We stayed on two occasions between July and August for a total of 10 nights and were very happy with the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at JEN Hong Kong! Super conveniently located beside HKU MTR Station. 7/11 right next door. Room was spacious and staff was great throughout our four night stay
Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Interior of the hotel is quite outdated. Blinds are yellowish. Services are quite good though.
Stayed 7 nights in Jul 2024

10/10 Excellent

Simon

Stayed 7 nights in Jul 2024

10/10 Excellent

Marcin

Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Marianne Suk-Hing

Stayed 4 nights in May 2024