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3.8 out of 5

"The hotel is in a good location, very close to Horta's marina and within easy walking distance of Monte da Guia and Porto Pim. Restuarant was ok, with ... " More

By a verified traveller on Tue 09 Apr 2019

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Double or Twin Room (Pico View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Plus Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel do Canal. During your stay, you're just a quick walk from Horta Historic Center. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.

  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Horta Historic Center and Peter's Scrimshaw Museum

Hotel do Canal ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel do Canal

Everyone (3) Couples (3)
3 out of 5
The hotel is in a good location, very close to Horta's marina and within easy walking distance of Monte da Guia and Porto Pim. Restuarant was ok, with a good choice at breakfast

Posted by , from Southampton, UK on 9 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Arlene

Dear Guests, Thank you for staying with us. We appreciate your feedback. We hope to meet you again. Best regards. Arlene Nazaré Manager

5 out of 5
Der Aufenthalt war sehr angenehm und das Personal war sehr freundlich und hilfsbereit. Das Hotel ist sehr zu empfehlen

Posted by on 14 Sep 2022

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Comment from Hotel Management

27 Sep 2022 by Patrícia Sousa

Sehr geehrter Kunde, Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig. Mit freundlichen Grüssen, Patrícia SousaDie Hoteldirektion

3 out of 5
Das Personal wirkt uninteressiert, und als Gast wird man geduldet.

Posted by on 5 Jul 2022

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Comment from Hotel Management

12 Jul 2022 by Arlene

Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

4 out of 5

Posted by on 30 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Arlene

Dear Guest, We appreciate your feedback. Thank you for staying with us. Best regards. Arlene Nazaré Manager

4 out of 5

Gutes Hotel gerade beim Hafen

Zimmer sind in Ordnung und das Frühstücksbuffet ist auch okey. Hotel hat einen Wellnessbereich mit Sauna, Dampfbad und Whirlpool. Letzter war etwas zu kühl. Wellnessbereich war fast immer leer.

Posted by on 3 Jun 2017

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Comment from Hotel Management

7 Jun 2017 by Nazaré

Sehr geehrter Kunde, Wir danken Ihnen, dass Sie sich für ein Hotel der Bensaude Hotelgruppe entschieden haben. Wir haben uns sehr über Ihre Rückmeldung gefreut und hoffen, Sie bald wieder im Hotel do Canal begrüssen zu dürfen! Mit freundlichen Grüssen, Arlene Nazaré Die Hoteldirektion

4 out of 5

Tauchreise

war alles i.O. gutes Frühstück die Angestellten sehr freundlich und hilfsbereit.

Posted by on 15 Sep 2015

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Property Features

Hotel do Canal offers its guests a marina, a health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Event space at this hotel measures 2530 square feet (235 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Hotel do Canal. Free self parking is available. This 4-star Horta hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 3 levels
  • 2530 sq ft of conference space
  • 235 sq. m of conference space
  • Built in 2004
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Beauty salon
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel do Canal offers 103 accommodations with minibars and a safe. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Horta hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Combined shower/bath
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Clipper Restaurant – This restaurant serves breakfast, lunch and dinner.

Clipper Bar – This bar only serves light fare.

Room service (during limited hours) is available.

Nearby Activities

A marina and a health club are featured at the hotel. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 38.0 per night.
  • Cots (infant beds) are available for EUR 19.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Carbon monoxide detector
  • Property registry number - 895
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22.50 for adults and from EUR 11.25 for children
  • Crib (infant bed) fee: EUR 19.0 per night
  • Rollaway bed fee: EUR 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canal Horta
  • Hotel Canal Horta
  • Do Canal Horta
  • Do Canal Hotel Horta, Faial Island
  • Hotel Do Canal Horta, Faial Island
  • Hotel Canal
  • Hotel do Canal Hotel
  • Hotel do Canal Horta
  • Hotel do Canal Hotel Horta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.