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Hilton Garden Inn Houston NW America Plaza

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Houston NW America Plaza

Exterior
Exterior
Reception
Two Queen Beds | In-room safe, desk, laptop workspace, soundproofing
Junior Suite, One King Bed | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Pet-friendly

Explore the area

Map
14919 Northwest Fwy, Houston, TX, 77040
  • K1 Speed Houston
    12 min walk
  • Traders Village
    7 min drive
  • Baseball USA The Yard
    9 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    26 min drive

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Bed Extended Room

In-room safe, desk, laptop workspace, soundproofing

King Bed Extended Room

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Room, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

In-room safe, desk, laptop workspace, soundproofing

One King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible (Bath tub)

In-room safe, desk, laptop workspace, soundproofing

One King Bed, Non-Smoking, Accessible (Bath tub)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Jetted Tub

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Smoking, Jetted Tub

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds

In-room safe, desk, laptop workspace, soundproofing

Two Queen Beds

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, laptop workspace, soundproofing

Room

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, One King Bed

Junior Suite, One King Bed | In-room safe, desk, laptop workspace, soundproofing

Junior Suite, One King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Houston NW America Plaza

Houston hotel in Fairbanks with 24-hour fitness centre and 24-hour business centre
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Houston NW America Plaza offers 172 accommodations with laptop-compatible safes and complimentary newspapers. Televisions come with pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Houston NW America Plaza. During your stay, you'll be within walking distance of K1 Speed Houston. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at The Garden and Grille
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from CityCentre and 10 minutes from Memorial City Mall
  • Cats and dogs welcome for a fee
Hilton Garden Inn Houston NW America Plaza offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 6500 square feet (585 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn Houston NW America Plaza. Limited parking is available for a fee and is offered on a first-come, first-served basis.

For a fee, guests can enjoy a to-go breakfast daily from 6 AM to 10 AM.
The Garden and Grille – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

Arabic, English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 6 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 6 AM to 10 AM for a fee: USD 8 to 13 for adults and USD 8 to 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden and Grille

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 6,500 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium channels
  • Pay films

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8 to 13 for adults and USD 8 to 13 for children
  • Self-parking fee: USD 6.00 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Houston NW America Plaza
Hilton Garden Inn NW
Hilton Garden Inn NW Hotel
Hilton Garden Inn NW Hotel Houston Plaza America
Hilton Garden Inn Houston NW America Plaza Hotel
Hilton Garden Inn NW America Plaza Hotel
Hilton Garden Inn NW America Plaza
Hilton Garn NW America Plaza
Hilton Garden Inn Houston NW America Plaza Hotel
Hilton Garden Inn Houston NW America Plaza Houston
Hilton Garden Inn Houston NW America Plaza Hotel Houston

Hilton Garden Inn Houston NW America Plaza Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 694 out of 1084 reviews" "
Rating 8 - Good. 230 out of 1084 reviews" "
Rating 6 - Okay. 69 out of 1084 reviews" "
Rating 4 - Poor. 50 out of 1084 reviews" "
Rating 2 - Terrible. 41 out of 1084 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Business traveller
Disliked: Property conditions & facilities
My room and my coworkers' rooms smelled like mildew. It was awful. The sheets were damp because of all the moisture. This used to be my go-to hotel when I traveled for work. But this is the second incident like this. I will not be back.
Stayed 3 nights in Aug 2024

8/10 Good

Xavier

Travelled with partner
Liked: Amenities
Is great the pool closing time at 11 pm We like that
Stayed 1 night in Aug 2024

8/10 Good

Nina

Travelled with family
Liked: Cleanliness
Overall, my stay was nice. Only thing is 1/2 the fitness equipment worked, and they were outdated. It still had the 1st generation apple plug. So, you couldn't plug in your phone. Other than that, no negative complains.
Stayed 7 nights in Aug 2024

4/10 Poor

Julie

Liked: Property conditions & facilities
The receptionist was not nice. The room was no AC and the smell no fresh
Stayed 1 night in Aug 2024

8/10 Good

Tyree

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Michelle

Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay. Wld stay again
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It horrible they had equipment all out & the elevator broke
Stayed 1 night in Aug 2024

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful updated rooms/property. I wish breakfast could be free as comparable to most hotels
Stayed 2 nights in Jul 2024

10/10 Excellent

Chaseton

Stayed 1 night in Jul 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, room comfort
Nice hotel
The hotel was very nice and centrally located. It looked like they were doing some repair work but otherwise was very nice.
Stayed 1 night in Jul 2024

4/10 Poor

Angelia

Disliked: Room comfort
Bed was uncomfortable. Shower had a roach in it.
Stayed 1 night in Jul 2024

2/10 Terrible

Kristie

Stayed 2 nights in Jul 2024

10/10 Excellent

Francis Marc, Chesapeake

Liked: Cleanliness, property conditions & facilities
Ease of access
Stayed 2 nights in Jul 2024

10/10 Excellent

Patsy

Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Axel

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Laurie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room.
Stayed 1 night in Jul 2024

8/10 Good

Siobhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wasn't crazy about the location, but we needed a hotel room for 9 hours. Nice hotel. Justin in reataurant was really great. My son liked the pool. Just pretty far from airport for a very short stay.
Stayed 1 night in Jul 2024

2/10 Terrible

Marco, Houston

Disliked: Cleanliness, amenities, property conditions & facilities
we booked a room but were not able to check in due to the hotel not having power or water
Stayed 3 nights in Jul 2024

10/10 Excellent

Sahir

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2024

2/10 Terrible

Shayne

Disliked: Cleanliness, room comfort
Booked hotel with no power !!!
Hotels booked my room and took my money but never realized the hotel they let me book was out of power due to Hurricane Beryl. I couldn’t afford to get another room so I had to sleep in my car again and still waiting on a refund that of course will take 72 hours after they were able to accept and pull payment in less than a minute. Great job guys
Stayed 1 night in Jul 2024

10/10 Excellent

Charles

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Nesfri

Liked: Cleanliness
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Inattentive Staff and Unclean Toilet Seat
I arrived and was left waiting while the desk clerk continued an argument about a personal matter over the phone. I interrupted and asked to check in after a few minutes. He was neutral, unwelcoming, and didn't even bother to state my room number or tell me where the elevator was. The room was nice and clean, but there was a hair and a urine strain on the toilet seat. I'd already gotten my things situated by then time I discovered this so used hand sanitizer to clean it rather then dealing with the front desk staff again. I slept comfortably and considered trying the restaurant downstairs for breakfast but was too tired to go down early. My checkout was typical and uneventful. I'd been gone at least 45 minutes before I received a call from the hotel asking if I'd be staying another day since I was still in my room. I'd been very intentional about removing the DND sign from my door before I left so am still puzzled by this. It was more of a hassle to stay here than a relaxing experience. I won't be back.
Stayed 1 night in Jun 2024