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Hyatt Place Houston/Sugar Land

3.0 star property

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Photo gallery for Hyatt Place Houston/Sugar Land

Exterior
Premium bedding, down duvets, pillow-top beds, desk
Lobby
Terrace/patio
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Air conditioning

Explore the area

Map
16730 Creek Bend Drive, Sugar Land, TX, 77478
  • Flying Saucer
    ‪3 min drive‬
  • Sugar Land Town Square
    ‪3 min drive‬
  • CHI St. Luke's Health-Sugar Land Hospital
    ‪3 min drive‬
  • Houston, TX (SGR-Sugar Land Regional)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (with sofa bed)

Premium bedding, down duvets, pillow-top beds, desk

Room, 2 Queen Beds, Accessible, Bathtub (with sofa bed)

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, View (with bathtub and sofa bed)

Premium bedding, down duvets, pillow-top beds, desk

Room, 1 King Bed, Accessible, View (with bathtub and sofa bed)

  • 45 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

View from room

Room, 2 Queen Beds, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

View from room

Room, 1 King Bed, View

  • 32 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, View

Premium bedding, down duvets, pillow-top beds, desk

Premium Room, 1 King Bed, View

  • 34 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, Multiple Beds

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
  • Pet-friendly
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The price is CHF 123
for 1 room
includes taxes & fees
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About this property

Hyatt Place Houston/Sugar Land

Lakefront hotel with free breakfast and free local area shuttle
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hyatt Place Houston/Sugar Land offers 214 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Sugar Land hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hyatt Place Houston/Sugar Land gets high marks from our customers. During your stay, you'll be within walking distance of Sugar Land Town Square. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 4 meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 3-minute drive from Sugar Land Town Square and a few minutes from CHI St. Luke's Health-Sugar Land Hospital
  • Free local-area shuttle service
  • Dogs welcome for a fee
Hyatt Place Houston/Sugar Land offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3600 square feet (334 square metres) and includes conference space. The business-friendly Hyatt Place Houston/Sugar Land also features dry cleaning/laundry services, express check-out, and a front desk safe. A free area shuttle within 5 mi is available. Self parking is free.

This 3-star Sugar Land hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
Hyatt Place Houston/Sugar Land has a restaurant on site.

Languages

English, Filipino, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 mi
  • Area shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service

Business services

  • 24-hour business centre
  • 3,600 square feet of conference space
  • 4 meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Houston/Sugar
Hyatt Place Houston/Sugar Hotel
Hyatt Place Houston/Sugar Hotel Land
Hyatt Place Houston/Sugar Land
Hyatt Place Houston/Sugar Land Hotel
Hyatt Place Houston/Sugar Land Hotel Sugar Land
Hyatt Place Houston Sugar Land
Hyatt Place Houston/Sugar Land Hotel
Hyatt Place Houston/Sugar Land Sugar Land
Hyatt Place Houston/Sugar Land Hotel Sugar Land

Hyatt Place Houston/Sugar Land Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 865 out of 1404 reviews
Rating 8 - Good. 269 out of 1404 reviews
Rating 6 - Okay. 124 out of 1404 reviews
Rating 4 - Poor. 60 out of 1404 reviews
Rating 2 - Terrible. 86 out of 1404 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharrell

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

shafeer

Stayed 1 night in Nov 2024

10/10 Excellent

Garth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Room is super nice and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

MEHMED MEKKI

Stayed 4 nights in Oct 2024

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Chyngyz

Stayed 1 night in Nov 2024

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities
Noise and not very service helpfull
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Marcelino

Disliked: Staff & service
Bought a lake view hiest floor, they oversold and made me waitfor over an hour, gave me a cheaper one and told me it was expidia's fault. Hyatt management did not do anything to help and blame us for using 3rd party expidia, in the morning other supervisor told me to check out as they needed our room. Very rude.
Stayed 1 night in Nov 2024

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Sugar Land
Stayed 1 night in Nov 2024

10/10 Excellent

Alfredo Gonzalez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at Hyatt Sugar Land. The amazing experience we had the first time we visited there 2 years ago was the reason we booked here again. Not only that, we have another trip for cheer competition coming up in 3 weeks and will gladly book here again. Thanks to the Staff for always being Great and friendly! Thanks again from Room 913
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Horrible front desk, very rude attitude. Room floor not vacuum cleaned.. iron board was horrible. Can’t believe Hyatt at this condition
Stayed 1 night in Nov 2024

10/10 Excellent

BERNARDO

Travelled with family
Liked: Amenities
The area where the hotel is located its close by alot of amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Maite

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Chike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tariq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very pleasant staff!
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful
Stayed 3 nights in Nov 2024

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Grainne

All the staff were so lovely and friendly, the room was kept beautifully clean and fresh towels everyday and the bed was very very comfortable
Stayed 4 nights in Nov 2024

6/10 Okay

tarek

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No maintenance done on the rooms in a long time it seems. Limescale everywhere, toilet has a leak and comes straight out the floor tile grout, shower head needs cleaning, shower hose is damaged, corridor leading to room had an awful chemical smell and a huge basket filled with nasty water and hoses from the ceiling, very noisy guests running up and down the hallway. Every time i go to sugarland i stay here but i might book another hotel next time, not that much of a difference in price but huge difference in maintenance etc. The view out the window is nice though.
Stayed 2 nights in Nov 2024

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.
Great location, clean room, fast elevators. The shower door was super heavy and kept on getting stuck, loose screws in the bathroom can be dangerous if you have younger children, no laundry on site, and no microwave in the rooms was definitely not good. The pool area wasn’t that great either, very small and rusty furniture. The breakfast options weren’t great or kid friendly.
Stayed 4 nights in Nov 2024