4/10 Poor
THOMAS, Amherst
Travelled with family
28 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
First, I like to point out that the hotel is clean and nice in many ways. The ambiance is nice. However, I am a person that has no problem to spend the money for a nice hotel with nice rooms. This hotel is priced around the $300 mark per night and I would consider it at best a 3-star hotel. The reason for that is that the hotel is understaffed and with less than qualified people. At the very least, training is badly needed. I can say that from a level of experience as I stay in 4-5 star hotels about 300 nights a year for business travel. With this hotel, I took my wife on a weekend trip to Kemah. When we checked in, there was very little information supplied about the hotel. For example, we were told to hang a green tag on the mirror in the car to park in the parking building attached for the security to see. But they forgot to mentioned that there was a designated place to park for hotel guests. This became an issue later when we tried to find a parking lot on Saturday and Sunday evening and couldn't find one. We overheard in the hotel another couple talking about a designated area.... We asked the front desk and they said...oh yes, there is a place.... !!! They forgot to tell us that there is a pool and internet access available. We heard the front desk telling another guest. So we again asked the front desk why we were not made aware of it when checking in... no answer, just a deer-in-the-headlight look. The beds were uncomfortable. The 2nd night, the AC broke down!!!!
THOMAS
Stayed 3 nights in Oct 2024
