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Hue Serene Palace Hotel

3-star property
21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue 044 511 21 42
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4.6 out of 5
Exceptional!
See all 8 ebookers Reviews

"This was a fantastic hotel which combined cleanliness with location and exceptional value . A couple of doors down is a great little bar and all the r ... " More

By a verified traveller on Fri 09 Aug 2019

Points Of Interest

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Family Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Family Triple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hue Serene Palace Hotel, you're just a quick walk from Hue Night Walking Street. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).

  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Hue Night Walking Street and Truong Tien Bridge
  • Airport and train station pick-up shuttle service available for a fee

Hue Serene Palace Hotel ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hue Serene Palace Hotel

Everyone (5) Couples (1) Family (1)
5 out of 5
This was a fantastic hotel which combined cleanliness with location and exceptional value . A couple of doors down is a great little bar and all the restaurants are at the top of the road . it is a five minute walk to the boats for the perfume river tours and if you have hired motorbikes to get from Hoi An you will drop them off opposite. This is situated on a very quiet street . Wandering around we felt safe , the local neighbourhood is welcoming and warm.The bed was wider than it was long and comfortable in the etreme.

Posted by on 9 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Minh Pham

Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

5 out of 5

Posted by on 1 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by Minh Pham

Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel as rating 5/5. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

5 out of 5
Das Hotel ist an einer ruhigen Strasse, 5 Minuten Gehen bis zum Zentrum. Das Personal ist sehr freundlich und hilfsbereit, Zimmer geräumig und sehr schön eingerichtet. Frühstück war ebenfalls sehr gut.

Posted by on 11 Jul 2019

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Comment from Hotel Management

12 Jul 2019 by Minh Pham

Dear our valued guests, Warmest greetings from Hue Serene Palace Hotel! First off all, we would like to say thank you very much for your review. We are very delighted that you had a great time at our hotel. At Serene Palace Hotel, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Serene Palace Hotel Team

3 out of 5
Sehr nettes hilfsbereites Personal. Feuchtes Zimmer mit auch entsprechendem Geruch. Frühstücksbuffet sehr einfach, aber in Ordnung.

Posted by , from Schweiz on 28 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by Minh Pham

Dear guest, Thank you so much for taking your time to rate us on Ebookers. We are very sorry if our service did not touch to your expectation. Should you have any opinions or ideas to improve our service, please do not hesitate let us know. We will take it seriously and pay more attention to your contribution. We are looking forward to hearing from you as soon as possible. Many thanks, Serene Palace Hotel Team

5 out of 5
Personnel de l'hotel et du restaurant accueillant.

Posted by on 24 Jan 2019

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Comment from Hotel Management

25 Jan 2019 by Minh Pham

Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel as the excellent rating 5/5 on Hotels.com. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

4 out of 5
zur Begrüssund erhält man Früchte und einen Fruchtsaft Mitarbeiter sind sehr freundlich Morgenbuffed bietet diverse Früchte, Brote, diverse Eiergericvhte, Crepes.... und Menus aus der Speisekarte Zimmer im 7. Stock war sehr gross, sauber und nett eingerichted

Posted by on 1 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by Minh Pham

Dear our valued guests, Greetings from Hue Serene Palace Hotel! We are so happy to know that you love our hotel with very good rating 4/5 on Expedia.com. Your satisfaction is a real success to us so thank you so much for sharing how much you enjoy this stay. Wish you all the best and look forward to welcoming you again! Best regards, Serene Palace Hotel Management Board

5 out of 5

3 jours à Hué dans un SUPER HOTEL

Pros: TOUT
Cons: Rien tout est parfait.
Location: Dans une petite ruelle au calme, loueur de motos à coté de l'hotel, prés de la citadelle et du centre.
Toute l'équipe de l'hotel est formidable, des jeunes gens à l'entrée qui vous portent vos bagages, du personnel du restaurant et du petit déjeuner, en passant par le staff de la réception, et avec Julia qui vous donnera des explications en français, BRAVO ! que des sourires qui illumines le visage du personnel ! La chambre est magnifique, calme, propre, le lit trés confortable, Trés bonne wiffi, l'hotel est trés bien situé, et le petit déjeuner un délice, jamais rien vu de tel ! encore Merci !

Posted by , from Nancy on 16 Mar 2018

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Comment from Hotel Management

18 Mar 2018 by Minh Pham

Dear our valued guests, Thank you so much for choosing our hotel and taking your time to rate us on Expedia. We are very delighted to know that you love this stay with many nice comments about staff, the room, breakfast etc. We wish you all the best very and hope to have another chance to serve you again. Many thanks and best regards, Serene Palace Hotel

5 out of 5

Hôtel accueillant

Rien à dire de mes 2 nuits passées ici. Le staff est gentil, chambre spacieuse, tout est okay. Bon hôtel et bon restaurant également.

Posted by on 11 Jul 2016

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Comment from Hotel Management

14 Jul 2016 by Minh Pham

Dear guests, Thank you so much for staying with us and taking your time to share your feedback about this stay. We are very happy to know that you enjoy everything and do hope to welcome you next time. Wish you all the very best! Kind regards, Serene Palace Hotel Team

About the Hue Serene Palace Hotel

Location 21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue

Property Features

There's a restaurant on site. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hue Serene Palace Hotel. This 3-star Hue hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 7 levels
  • Built in 2013
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Ga Hue Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle and train station pick-up

Room Amenities

Hue Serene Palace Hotel offers 30 accommodations with minibars and a safe. Beds feature down duvets. 32-inch LED televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Bath or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a English breakfast daily.

Hue Serene Palace Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hue Serene Palace Hotel offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 200000.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hue Serene Palace Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Long-term renters welcome

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Security system
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately VND 200000 per person
  • Airport shuttle fee: VND 350000 per person (one-way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: VND 200000.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hue Serene
  • Hue Serene Palace
  • Hue Serene Palace Hotel
  • Serene Hue
  • Serene Palace
  • Serene Palace Hotel
  • Serene Palace Hue
  • Hue Serene Palace Hotel Hue
  • Hue Serene Palace Hotel Hotel
  • Hue Serene Palace Hotel Hotel Hue

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.