2/10 Terrible
Michelle
7 Nov 2024
You might want to take this property off your site since they make discriminatory assumptions.
Below is the message that I sent to them.
I booked a room for my sister and your staff had her in tears twice this morning. She went down to breakfast with key card on hand and was confronted by the desk person inquiring if she was staying there and telling her she needed to check put immediately. The room is paid for until check out time! Then when she tried to share her concerns of his hostile behavior toward her, the lady made excuses to for his behavior and implied that my sister was a homeless person with a fake key card. This is not acceptable and I will be sure to tell everyone I know in the HSV area to never book family members there. They also told her last night that her incidental charge would be put back on her account within 48 hours and this morning the rude staff told her it could be a week. Why are you processing payments for incidentals rather than just processing them as "pending" like every other hotel that I've ever stayed in around the country. Do better, but also be watching for the bad review that I will be placing on every site and with every tourism agency that I can access.
Michelle
Stayed 1 night in Oct 2024