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Hotel Toscana

1.0 star property

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Photo gallery for Hotel Toscana

Front of property
Double Room (attic) | 1 bedroom, in-room safe, desk, laptop workspace
Staircase
View from property
Reception

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Jungfraustrasse 19, Interlaken, 3800
  • Interlaken Casino
    ‪7 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Interlaken Ost Ferry Terminal
    ‪17 min walk‬
  • Bern (BRN-Belp)
    ‪40 min drive‬

Room options

View all photos for Double Room (attic)

Double Room (attic) | 1 bedroom, in-room safe, desk, laptop workspace

Double Room (attic)

  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Classic Triple Room, 1 Bedroom

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Basic Twin Room

  • 17 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Triple Room, 1 Bedroom

Economy Triple Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Economy Triple Room, 1 Bedroom

  • 16 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Comfort Triple Room

Comfort Triple Room | 1 bedroom, in-room safe, desk, laptop workspace

Comfort Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Basic Triple Room

Basic Triple Room | 1 bedroom, in-room safe, desk, laptop workspace

Basic Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Basic Quadruple Room

Basic Quadruple Room | 1 bedroom, in-room safe, desk, laptop workspace

Basic Quadruple Room

  • 28 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Double Room (Air conditioning)

1 bedroom, in-room safe, desk, laptop workspace

Double Room (Air conditioning)

  • Sleeps 3
  • 2 Single Beds

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Property amenity

Hotel Derby Interlaken - Action & Relax Hub

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  • Pet-friendly
  • Air conditioning
  • Parking available
4.2 out of 5, Very good, (539)
The price is CHF 151
for 1 room
includes taxes & fees
23 Mar - 24 Mar
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About this property

Hotel Toscana

Hotel in Interlaken, a short walk to Mystery Rooms
Along with self parking, this smoke-free hotel has a microwave in a common area and a fridge in a common area. WiFi in public areas is free. Additionally, laundry facilities, express check-in and express check-out are on-site.
Hotel Toscana offers 24 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Toscana. During your stay, you're just a quick walk from Mystery Rooms. Features include free WiFi in public areas, plus laundry facilities and self-parking (surcharge).
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Mystery Rooms and 7 minutes from Lake Brienz
Hotel Toscana offers its guests ski storage, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. Hotel Toscana also features express check-in, express check-out, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Interlaken hotel is smoke free.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CHF 15 per night)
  • Limited on-site parking

Things to do

  • Bicycle rentals
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 30.0 per day.
  • Cots (infant beds) are available for CHF 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15.00 per night
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 1 star.

Property is also known as

Hotel Toscana
Hotel Toscana Interlaken
Toscana Interlaken
Interlaken Minotel
Minotel Interlaken
Minotel Toscana Hotel Interlaken
Hotel Toscana Hotel
Hotel Toscana Interlaken
Hotel Toscana Hotel Interlaken

Hotel Toscana Reviews

Reviews

6.8
Rating 10 - Excellent. 98 out of 522 reviews
Rating 8 - Good. 174 out of 522 reviews
Rating 6 - Okay. 113 out of 522 reviews
Rating 4 - Poor. 64 out of 522 reviews
Rating 2 - Terrible. 73 out of 522 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Taylah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
there were stains on the curtains and a big stain that was left on the shower floor. the heater was leaking and did not feel safe to be left on. it felt like the room had barely been cleaned after the last guest. the hotel seemed dirty overall and the elevator felt unsafe to be in. the hotel is in a good area which is why they can charge the prices they do and provide such a mediocre experience for guests. the hotel location was convenient to the city and the staff were nice - however did not have much interaction with them.
Stayed 1 night in Nov 2024

8/10 Good

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and helpful. Small area for on site paid parking. Located in prime restaurant and shopping area.
Stayed 2 nights in Oct 2024

2/10 Terrible

Christia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was run down & not clean. Our shower had mold & mildew. The shower curtain was disgusting. We were afraid to use the shower. We would have checked out but were traveling with a baby & it was inconvenient to move again to another hotel. The property is way too pricey for the product
Stayed 2 nights in Oct 2024

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Alice, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and helpful. room had big windows with a view and was relatively quiet for a large town. very convenient to dining and shopping, train station.
Stayed 1 night in Oct 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. The room was comfortable but wished it had more electrical outlets & convenient light switches. Location was excellent as there were a lot of restaurant options & close to the Interlaken West train station. Nice overlooking the park where the paragliders land. Staff were great & helpful.
Stayed 3 nights in Oct 2024

8/10 Good

Jasbir

Stayed 1 night in Sep 2024

4/10 Poor

Ching

Travelled with family
Liked: Cleanliness
Booked a room for 2 adults and 2 16-year old girls. Only 3 beds were available although it said it could fit 4 people during booking. Paid additional fee to get an extra bed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Igor

Stayed 1 night in Sep 2024

10/10 Excellent

Ronna

Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
The hotel does not look like the old photos. This hotel seems to be owned by the Chinese restaurant or the Indian restaurant in front of it. The room was fine and fairly clean, the grout on the shower walls needs a going over with a toothbrush, but everything else was fine. The hotel decor and the street it’s located on do not give a Swiss feel. I was disappointed, I wanted to feel like I was in Switzerland. They have feather pillows and comforters with no allergen alternatives.
Stayed 3 nights in Sep 2024

4/10 Poor

Nilesh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very old property. old dirty linens and shower curtains. shower area was hardly 2 ft x 2 ft . cannot move in the shower without touching either walls or the shower head. does not have air conditioner. gave old fans to ventilate.
Stayed 3 nights in Sep 2024

4/10 Poor

Sherry

Disliked: Property conditions & facilities
Property was not in safe area. Picture on Expedia does not look like hotel. I even asked hotel staff about picture of the hotel and they laughed. Bad smell everywhere. Room was just ok but it was clean.
Stayed 1 night in Sep 2024

6/10 Okay

Patricia

Liked: Cleanliness
Very basic and clean hotel. Was perfect for what we needed as a base to explore from.
Stayed 3 nights in Sep 2024

6/10 Okay

andy Po lung

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Staff were attentive. Unfortunately the room itself smelled of piss and we did not find this out until late at night when we checked in and we didn't want to bother switching because we had a full day ahead of us the next day. Not sure why the bathroom was not cleaned completely.
Stayed 1 night in Sep 2024

2/10 Terrible

Romela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Scott, Prole

Travelled with partner
Liked: Cleanliness, staff & service
Entry to property difficult to find. Room was clean but outdated. Staff was very friendly and helpful. Bathroom lighting less than average. Shower surround less than average. Beds were ok, but not great. Area around hotel seems nice, and close to the "strip"
Stayed 1 night in Sep 2024

2/10 Terrible

byung ho

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heating and no service at all. Jungfrau Alps is beautiful, so stay any hotel but this one!
Stayed 4 nights in Sep 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from this property. The directions for the washer and dryer need to be updated. We did one load of laundry and it took 5 hours to wash and dry.
Stayed 2 nights in Sep 2024

2/10 Terrible

Janis

Stayed 6 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
I will never use this hotel again. If I could have cancelled and gotten another hotel I would have. No one at the hotel responds to billing problems. Everything is hands off as far as the desk attendants at the hotel. Everything goes through a 3rd party and no one gives you a straight answer. I booked this through Hotels.com and they do not collect the money, so this created days of problems trying to pay and keep my reservation. The room and bathroom were small. This even though we were 2 people in a 3 person room. The room didn't seem to get cleaned even through we were there more than a week. We had to ask and follow up to get towels and they were hardly thick enough to wipe the water off. We were 2 friends sharing the room, but only had 1 key. This presented problems if one person wanted to go out. The system is one key that stays in the door to lock it. That same key must be taken out an put on a board at the front desk to remove a smaller key to use when going out. This key system just did not work when we were going out and coming back at different times. The location was convenient.
Stayed 2 nights in Sep 2024

4/10 Poor

william

Disliked: Cleanliness, amenities, property conditions & facilities
Mildew/mold in shower. Three missing ceiling lights. Q-tip and other trash visible on roof outside window. No coffee for coffee maker only tea bags. Do not disturb signs not available.
Stayed 2 nights in Sep 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Good location walkable from train station. Clean comfortable room.
Stayed 2 nights in Sep 2024