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28 Jul 2021 by Berk Ü.
Dear Guest, Thank you so much for your review regarding your recent stay with us. I was very concerned to learn of the disappointing service you received from our staff and first and foremost please accept my sincere apologies for the disappointment caused as a result of this. Our team works hard to make sure our guests are comfortable and receive our best service. We appreciate you bringing this matter to our attention and will take action including the retraining of our team to avoid such issues recurring. I hope we may have another opportunity to exceed your expectations in the future. Kindest Regards, Berk Ulgez Front Office Manager
Somerset Maslak Istanbul offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and multilingual staff are also featured at the family-friendly Somerset Maslak Istanbul. The aparthotel can provide concierge services and limo/town car service. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Sariyer aparthotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Parking (limited spaces)
Somerset Maslak Istanbul offers 165 air-conditioned accommodations with washers/dryers and a safe. 40-inch flat-screen televisions come with satellite channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.
Room service (during limited hours) is available.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Somerset Maslak Istanbul offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
