6/10 – Okay
Nicole
Mit der Familie gereist
18. Nov. 2024
Gut: Personal & Service und Komfort des Zimmers
I’ve stayed at this hotel before and have always enjoyed my experience, but unfortunately, this time was a big disappointment.
To begin with, the room was uncomfortably hot. Despite adjusting the thermostat multiple times, it wouldn’t cool down, making it hard to relax or sleep.
The bathroom situation added to the frustration. The toilet was clogged when we arrived, and it took four calls and far too much time to finally get it fixed. This is not the level of service I’ve come to expect from Embassy Suites.
The pool, which is usually a highlight, was chaotic and poorly managed. Kids were throwing footballs across the room, creating a safety hazard. Some of my family members were almost hit, and there was no staff present to address the situation. Even more concerning, several of the children in the pool were wearing full outfits instead of proper swimwear, which felt both unhygienic and inappropriate.
While I’ve had great experiences here in the past, this stay was far below the standard I’ve come to expect. I truly hope these issues are addressed because I want to continue enjoying this hotel in the future.
Nicole
Aufenthalt von 2 Nächten im November 2024