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Standard Room, Multiple Beds, Non Smoking, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Jaco Beach All-Inclusive Resort. During your stay, you're just a quick walk from Neo Fauna. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at El Puerto, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes volleyball, a playground and fitness classes
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Jaco Beach and a few minutes from Rainforest Adventures Costa Rica Pacific Park
  • Airport shuttle service available for a fee

Best Western Jaco Beach All-Inclusive Resort ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Best Western Jaco Beach All-Inclusive Resort

Family (1)
1 out of 5

Unglaublich schlechte Erfahrung!

Meine Frau (aus Costa Rica) und ich heirateten in Costa Rica im Januar 2013 und meine Mutter verblieb zum Ende der Reise einige Tage alleine in diesem Hotel. Am zweitletzten Tag musste sie auf Grund eines medizinischen Notfalls in das nahe gelegene Ebais (vergleichbar mit einem Notarzt) gebracht werden. Hier fängt alles an... Das Personal hat in der Folge einen Krankenwagen versucht zu erreichen. Dieser hätte zu lange gebraucht und so hat das Personal ein Taxi bestellt. Mit einem Sicherheitsbeamten des Hotels zusammen im Taxi (!) wurde dann meine Mutter in dieses Ebais gebracht. Das Personal des Hotels hat zudem ohne Einwilligung meiner Mutter das Hotelzimmer geöffnet (nachdem meine Mutter nicht mehr dort war), um nach - wie das Hotel damals mitteilen liess - Anhaltspunkten oder ähnlichem zu suchen. Meine Frau und ich - in einem anderen Teil des Landes zu diesem Zeitpunkt - wurden dann telefonisch kontaktiert und wir sind sofort dort hingefahren. Das war um ca. 21.00 Uhr Ortszeit. Bereits unterwegs hat uns ein höheres Mitglied des Hotelmanagements angerufen und uns wissen lassen, dass wir das Taxi zu bezahlen hätten und teilte uns oben geschilderte Geschichte mit dem Öffnen des Hotelzimmers mit. Spät abends sind wir im Ort angekommen und haben die Stornierung der letzten Nacht verlangt, nachdem wir das Hotelzimmer meiner Mutter räumten. Dies wurde uns vom Front-Desk Personal zugesichert. Ich war ausser mir vor Wut und teilte dem Front-Desk Personal (wie oft ist natürlich der eigentliche Management-Stab dann nicht vor Ort) mit, dass wir die Taxikosten (welche für die Verhältnisse in Costa Rica zusätzlich exorbitant hoch angesetzt wurden) nicht bezahlen werden. Dass dies eine Frechheit sei. Zusammenfassend kann aus meiner Sicht gesagt werden, dass das Hotelpersonal von A bis Z mit der Situation höchst überfordert war. Es bestand weder ein Notfallplan, die Angestellten schienen nicht im geringsten zu wissen was man in einem solchen Fall am besten tut, und zuletzt wird dann die bereits als nicht erstattungswürdig deklarierte Übernachtung trotzdem abgebucht. Nicht abschliessend geklärt ist, ob beim Öffnen des Hotelzimmers Bargeld verschwunden ist... Dies konnte meine Mutter leider nicht mehr mit Bestimmtheit sagen. Zur Lage und alledem kann ich nichts sagen. Sollten Sie jedoch einen Notfall haben, können Sie aus unserer Sicht hier auf keinen Fall auf professionelles Vorgehen oder Hilfe zählen. Ich werde jedem, der nach Costa Rica reisen möchte, von einem Aufenthalt in diesem Hotel mit seinen unfähigen Mitarbeitenden, mit Bestimmtheit abraten.

Posted by on 17 Jul 2013

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About the Best Western Jaco Beach All-Inclusive Resort

Location Pastor Diaz Ave, Jaco, Puntarenas 61101

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and beverages included

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Off-site tours
  • Transport to off-site activities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Service charge included
  • Cooking classes/lessons included
  • Additional service charge accepted
  • All meals included
  • Tennis included
  • Volleyball included
  • Football (football) included
  • All available drinks included
  • Transport to offsite activities not included
  • Offsite tours not included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Best Western Jaco Beach All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Best Western Jaco Beach All-Inclusive Resort, you'll find 2 outdoor swimming pools, a complimentary water park, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Event space at this property measures 161 square feet (15 square metres) and includes conference space. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Best Western Jaco Beach All-Inclusive Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Jaco property is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 bars or lounges
  • Conference rooms
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Jaco Beach All-Inclusive Resort offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead. This Jaco property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available
  • Travel cot

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.

El Puerto – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Surf lessons - nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Beach volleyball on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Best Western Jaco Beach All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (one-way)
  • Airport shuttle fee per child: USD 150 (one-way), (up to 12 years old)
  • In-room safe fee: USD 3 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Jaco Beach
  • Best Western All Inclusive
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You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.