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Mercure Jelenia Gora

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Jelenia Gora

Exterior
Lobby lounge
Exterior
Standard Room, 2 Single Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Karkonosze Museum
    9 min walk
  • Jelenia Góra Market Square
    16 min walk
  • Church of SS Erasmus and Pancras
    16 min walk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

  • 19 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Osada Śnieżka

Pool
Hot tub
Spa
Pet-friendly
4.4 out of 5, Excellent, (100)
The price is CHF 79
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Osada Śnieżka

About this property

Mercure Jelenia Gora

Suburban hotel with sauna and spa services
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna and self parking. Housekeeping is available on request.
Mercure Jelenia Gora offers 188 accommodations with complimentary bottles of water and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Mercure Jelenia Gora, you're just a quick walk from Karkonosze Museum. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • 9.1 mi (14.7 km) from Sports and Tourism Museum and 9.3 mi (15 km) from Alpine Coaster
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Jelenia Gora offers its guests a kids' pool, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2013 square feet (187 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Mercure Jelenia Gora. For a fee, parking is available.

This 3-star Jelenia Gora hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Restaurant – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
Lobby bar – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (PLN 30 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar
  • Restaurant

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 30 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 60 for adults and from PLN 30 for children
  • Self-parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to noon
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Mercure Jelenia Gora Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 178 reviews" "
Rating 8 - Good. 86 out of 178 reviews" "
Rating 6 - Okay. 27 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 1 out of 178 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Business traveller, Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

8/10 Good

Gordon WP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
Stayed 4 nights in Dec 2021

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Horatiu N

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Stayed 1 night in Jul 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Jelenia Gora 80es feeling
Bit 80es but overall very nice
Stayed 1 night in Jul 2021

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints....friendly and clean. had to pay for hotel parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff
80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price and worthwhile
Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
Stayed 3 nights in Aug 2018