Create an account
Create your free account
Sign In
"Disappointed that was changed for early check-in, when already paying for room upgrade and late check out and 3 week staying in the hotel this year. " More
19 Jun 2024 by Paul Muswede
Dear Sonya, Good day, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept my apologies for not enjoying your stay at the Palazzo Hotel. Thank you for reaching out to us regarding an early check in fee, it is our standard, however due to the length of your stay this fee should have been waivered - the team will rectify accordingly. Guest feedback is of a vital role to the success of any business and yours is valuable. I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back.Kind Regards,Paul,Rooms Division Manager
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at the luxury Palazzo Hotel. Self parking is free. Smoking is allowed in designated areas at this 5-star Johannesburg hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Palazzo Hotel offers 246 accommodations with iPod docking stations and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries. This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Medeo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include body wraps, body scrubs, body treatments and manicures and pedicures.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.
