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Galaxy City Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Galaxy City Hotel

Exterior
Lobby sitting area
Premium bedding, minibar, in-room safe, desk
Family Room | Premium bedding, minibar, in-room safe, desk
Deluxe Apartment | Mountain view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
43Vidhyartha Mawatha,, Kandy, Central Province, 20000
  • Udawatta Kele Sanctuary
    9 min walk
  • Royal Palace of Kandy
    14 min walk
  • Kandy Lake
    20 min walk
  • Kandy (KDZ-Polgolla Reservoir)
    12 min drive

Room options

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Premium bedding, minibar, in-room safe, desk

Basic Double Room

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 19 sq m
  • Sleeps 4
  • 2 King Beds

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About this property

Galaxy City Hotel

Hotel in Kandy with 24-hour front desk and restaurant
A restaurant, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, limo/town car service, a free food/drink shopping service and express check-in are on-site.
Galaxy City Hotel offers 9 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

During your stay at Galaxy City Hotel, you're just a quick walk from Devales. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Devales and Kanday Monasteries
  • Airport, train station pick-up and theme park shuttle service available for a fee
  • Pets welcome for a fee
There's a restaurant on site. WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Galaxy City Hotel. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Kandy hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Galaxy City Hotel has a restaurant on site.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

Arabic, English, Norwegian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 7 for adults and USD 7 for children
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7 for adults and from USD 7 for children
  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 1)
  • Airport shuttle fee per child: USD 10 (one-way), (from 6 to 10 years old)
  • A pet fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Galaxy City Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Galaxy City Hotel.

Property is also known as

Galaxy City hotel Kandy
Galaxy City hotel
Galaxy City Kandy
Galaxy City Hotel Hotel
Galaxy City Hotel Kandy
OYO 244 Galaxy City Hotel
Galaxy City Hotel Hotel Kandy

Galaxy City Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Henward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, wow. check in efficient, smooth, staff helpful and very accommodating and helpful. Zero complaints here, absolutely fantastic
Stayed 4 nights in Aug 2024

8/10 Good

sunil, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good..staff were accomodating .pleasant food is great too..would recommend
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
No room at the inn
We arrived at the hotel after a long bus ride to be told they'd double booked our room and we were out of luck. We were taken to a sister hotel of lesser value & with no view. There, a series of negotiations lasting over an hour took place to convince us to stay. This included a cash rebate of some of our monies on checkout. However, on checkout, no-one knew anything about it. Very disappointed.
Stayed 2 nights in Jul 2018

10/10 Excellent

Margaret

Family room
The hotel perfectly suited a one night stay for a family. It seemed a little out of town- on a hill and the festival was on so it was great for that night to be a bit quieter for children. All in all 8-10 mostly due to lack of personality
Stayed 1 night in Aug 2018

4/10 Poor

Rosmarie

Disliked: Staff & service, room comfort
Disappointing stay
Disappointing stay. Basic things like a guest manual in the room to outline services available and basic info about hotel is not available. There is no restaurant on site and I believe breakfast is served on level one but again no signs or info about times or menue. There is a fridge in the room but empty. No water provided! The lift stops between floors which is strange. Bathroom is big and includes a bath but can not be used as plug is leaking. The shower is in the bath but no screen provided so water is all over the floor. No shampoo or conditioner provided or hair dryer. The bathroom smells as there are no windows, wifi is available but password is only provided on request!! We stayed in Sri Lanka in hotels significant cheaper with much better basic service and guests focus.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
We were staying in Kandy as a layover to head north. We felt pressured into using the ‘tours’ provided by the hotel, when we were just looking to get transferred to our next accommodation. We felt misinformed about the public transport by staff at the hotel as they wanted us to use their facilities. Other than this the hotel had a great buffet breakfast!! The bed was comfortable and the room was very clean. The bathroom needed some maintenance, but nothing major.
Stayed 1 night in Mar 2018

8/10 Good

ulco, edmonton alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star but clean
It is Sri Lanka so don’t expect a 4 star The staff are a 5 star. Very helpful and make a home made breakfast every morning Hotel is located in the middle of the city and still very quiet Easy to get a tuk tuk or taxi Great start point to explore kandy
Stayed 3 nights in Feb 2018

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying in your friends hotel
We felt really well looked after especially after my wife needed to go to a doctor urgently late on our second night - the staff found a lovely doctor, organised a tuk tuk, sent a staff member with us to make sure we got to the doctor ok and the medicine needed. In general, the staff we great, very friendly and helpful. Always asking was everything ok, did we need any help but not pushy. We really liked the breakfasts, which changed a little every day but plenty of fruit and local Sri Lankan food. We organised for the hotel to pick us up from Colombo airport when we arrived. Despite our plane being delayed the driver was waiting for us, and made sure we got some food and water before we departed. Mr Laxman, the hotels resident tour guide, was brilliant. He suggested several things in and around Kandy but we had our own ideas and he was happy to help with whatever we wanted. His English is very good and he knows the entire area very well. He realised we liked to try different food, so would stop randomly and pick up fresh fruit for us as we went around. He organised a wonderful day trip to dambulla and a safari. His team of drivers were very good and happy to stop anywhere along the way. I've grown weary of hotel guides that just push their standard trips on visitors, but Mr Laxman was very helpful in getting our preferences met. He even brought us traditional homemade new year's food on new year's morning when we were leaving.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Spacious room with modern amenities. Great staff, they were all very accommodating. The entire staff had a smile on their faces. Great location, close to Kandy city.

8/10 Good

Julius

Liked: Cleanliness, staff & service, room comfort
Hotel was OK, nothing grand for the price.
Hotel was a kilometer away from city center, room was large and comfortable, but a small TV was placed far for viewing. No in house restaurant, food was supplied on request.

10/10 Excellent

Nikhil , India

Liked: Staff & service, property conditions & facilities, room comfort
Amazing Hotel to stay!
1. This hotel is located in the amazing location of Kandy from where you can have a nice Mountain view. 2. Staff is very polite, down to earth, they welcomed us with fresh fruit juice. 3. Rooms are very clean, spacious, with bathtubs (if you choose to have 1) 4. Hot water, cold water - water supply is continuous. 5. Staff arranges tuk-tuk for you in 10-15 minutes. Just ring them and they will make it at your footstep. 6. Please speak with Zameek (Manager) & Laxman (Tour Manager) of the Hotel. They are awesomessstt people whom you can see in Kandy. 7. Laxman will help you to design your itinerary very well. He will arrange a tuk tuk tour for you guys as well upon request. 8. regular clean ups are performed if you leave the key at the reception. 9. Overall we just loved our experience in this hotel. 10. Beautiful city this is - Kandy that! Please make your stay even more beautiful by living in this Hotel.

6/10 Okay

Ashraf

Very good customer service
Wonderful staff ... value for money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NOAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and friendly staff- Recommended!
Our family arrived to this hotel after travelling up north in Dambullah area. The service was great and the room was clean, modern and conveniently large so, we really enjoyed our stay. Breakfast was also good. I would definitely chose this hotel again on my next trip to Kandy.

8/10 Good

john, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean and well located

10/10 Excellent

Laura, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service
I cannot speak more highly of the staff at Galaxy City hotel and the service they provided. They went out of their way to ensure I had everything I needed and went above and beyond the call of duty on many occasions. The room was very comfortable and the breakfasts delicious. I would highly recommend this hotel when visiting Kandy.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel/ noisy location!
I can't fault this hotel for service cleanliness and short walk to centre but school next door means loud traffic starts at 5am and no chance if sleeping through.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SOMNATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel about 15 min walking from Temple of Tooth Relic. Big rooms with large balcony. Hotels staffs are excellent and helpful. Good Sri Lankan breakfast. Overall, great value for money. Thank you.

8/10 Good

kwek, LK

Liked: Cleanliness, staff & service, property conditions & facilities
Standard clean hotel close to Heart of city
Nice and simple hotel with all basic amenities close to city. 10 mins walk to famous tooth relic temple. Breakfast is also pretty decent for the price you pay for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ian, West Lothian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option near to Kandy centre
I booked a deluxe double room here for one night. I should start by explaining that one day is not enough to see what Kandy has to offer and I now wish that I had allocated more of my seven night/eight day stay in Sri Lanka to Kandy. Staff were extremely pleasant and attentive and I found the hotel owner very engaging and pleasant to talk too. I was very satisfied overall with my room, very clean, comfortable and lovely views from the balcony. Wifi worked well but the TV was almost entirely Indian/sub-continent language channels. Had lunch in the hotel on the day I arrived, it was quite appetizing but breakfast was pretty average. The hotel is away from the hustle and bustle but you can walk to the cinty centre in about 20 minutes or about 4-5 minutes by tuk-tuk (LKR200-300). Note that apart from breakfast, there is no actual restaurant facility in the hotel itself but food can be ordered from a menu card.

10/10 Excellent

Cäcilie, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel was one of the nicest ones we had in Sri Lanka and it was at a good price too! Totally worth the money, clean and modern. Speedy wifi and A/C. Funny, very helpful and polite staff too! It's a bit far off the city center but still walkable (20 mins).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Overallfine

8/10 Good

Saiteja

Liked: Cleanliness, property conditions & facilities, room comfort