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Randholee Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Randholee Resort & Spa

Outdoor pool
Terrace/patio
Balcony
Super Deluxe, 1 Bedroom, Mountainside, Balcony, Non Smoking | Minibar, in-room safe, individually decorated, individually furnished
Deep-tissue massages, massage/treatment rooms

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
Heerassagala Rd, Bowalawatte, Kandy
  • New Ranweli Spice Garden
    7 min drive
  • Amaya Hills Dinning Room
    9 min walk
  • Kandy Railway Station
    7 min drive
  • Kandy (KDZ-Polgolla Reservoir)
    15 min drive

Room options

View all photos for Deluxe Double Room, Non Smoking, Garden View

Deluxe Double Room, Non Smoking, Garden View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room, Non Smoking, Garden View

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking

Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking | View from room

Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Junior Studio Suite, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite

Luxury Studio Suite | Minibar, in-room safe, individually decorated, individually furnished

Luxury Studio Suite

  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Randholee Resort & Spa

Family-friendly hotel with full-service spa and free valet parking
This hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Randholee Resort & Spa offers 30 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Fridges and coffee/tea makers are provided. Bathrooms include dressing gowns, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wired and wireless Internet access. LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages and massages. The spa is open daily.
During your stay at Randholee Resort & Spa, you'll be within walking distance of Amaya Medical Center. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 5-minute drive from Amaya Medical Center and 6 minutes from Kandy General Hospital
  • Local-area shuttle service available for a fee
Randholee Resort & Spa offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A sauna, spa services, and a terrace are also featured at the family-friendly Randholee Resort & Spa. Self parking and valet parking are free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 8:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: USD 12 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 16 September 2024 to 27 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Randholee Resort & Spa

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12 for adults and from USD 6 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Randholee Resorts Hotel Kandy
Randholee Resorts Kandy
Randholee Resorts
Randholee Resort Kandy
Randholee Resort
Randholee Kandy
Randholee
Randholee Luxury Hotel Kandy
Randholee Resort & Spa Hotel
Randholee Resort & Spa Kandy
Randholee Resort & Spa Hotel Kandy

Randholee Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 7 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, staff and what a view from the infinity pool.
Stayed 1 night in Feb 2024

6/10 Okay

Chitra

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Jude

Stayed 2 nights in Jan 2023

6/10 Okay

Dion

Liked: Cleanliness, staff & service
Lost Booking
When we arrived, no details of our booking. Eventually found it but advised they were booked out. Offered smaller room to what was booked which we rejected, so they upgraded to Super Deluxe. We were at check-in for 40 minutes so this was very slow. Room was fine and comfortable. Many power cuts. The food in the restaurant was great and the pool was wonderful with a fantastic view. Staff were friendly.
Stayed 1 night in Jan 2023

8/10 Good

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are great, spa and restaurant not so much.
The view is outstanding and the service was very attentive. Be warned that the spa is a total scam. We paid for a one hour massage for my girlfriend and a pedicure and foot massage for myself. We both received twenty minutes of basically random touching, nothing resembling a massage and they stopped. They didn’t speak English well enough to even comprehend that I had requested a pedicure despite us clarifying it three times. Also no bar currently which was a bummer and outrageously slow service in the restaurant for even simple requests . The room itself was amazing. Zero complaints on that front.
Stayed 2 nights in Jan 2023

10/10 Excellent

Barbara, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very good Service for decent money. I would recommend this place. Thank you.
Stayed 2 nights in Apr 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill top delight
Beautiful hotel and room, friendly stuff and great views, was a great base to explore the area.
Stayed 2 nights in Sep 2019

2/10 Terrible

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i have paid from my local debit card they have charge extra money from Me when i check with them they have told me to contact the bank and they refused their mistake and blame to me its not fair
Stayed 1 night in Oct 2019

8/10 Good

Huzefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Awesome Hotel and Awesome view and even pool is great
Stayed 2 nights in Sep 2019

8/10 Good

Huzefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel and Awesome view
Awesome Hotel and Awesome view
Stayed 2 nights in Sep 2019

8/10 Good

Thileepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
In deluxe room dirty towel, food poor. Veiw from a room nice
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Worst WiFi ever
Interesting hotel, WiFi is terrible no signal even when management acknowledged and said they had fixed. The shower leaked into the bedroom. Went for dinner as it was the only option in the locality and the napkins on the tables where filthy. Thank god it was a one night stay.
Stayed 1 night in Mar 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief overnight stay
Stayed in a deluxe room in the new building. Very modern and comfortable. Food was average.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view......good buffet breakfast I think they were a bit dubious about me at first as I rocked up on a bike without booking but all sorted itself out.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Debabrata

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very Poor Experience at Randholee
The stay at Randholee turned into a very poor experience. The staff of the hotel is forever asking for payment in cash in every service you take or any place you visit. Repeatedly telling us that water bottles cost money. Eating in hotel costs cash, repetitively reminding us. Not a professional staff at all, neither well trained. If they are so worried about cash from international travelers, they should stop running a luxury resort. Extremely poor experience overall.
Stayed 4 nights in Dec 2018

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with exemplary service. Po
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Palitha

Hotel with tranquility and beautiful views
Lovely restful place with beautiful views and tranquility of the mountains. Very good fitness and friendly staff.
Stayed 1 night in Aug 2018

4/10 Poor

dave, marrickville

Liked: Room comfort
Disliked: Cleanliness, staff & service
Good hotel going downhill
From previous reviews, I can only assume there is new management as the staff and food were so much worse than anyone mentioned in previous years. Very disappointed. Food was particularly unappetising at every mail for 3 days: we ended p eating store-bought snacks rather than eat there. Jacuzzi on the balcony and size of the room were great but for the rest, it was not good.
Stayed 3 nights in Jul 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jul 2018

2/10 Terrible

Vijai, Dallas, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad location
Room furnishing poor quality; dirty bath room; torn and smelling towels; there is nothing good to talk about this hotel. Charged for breakfast even though it was included in base room rate; and list goes on...................
Stayed 2 nights in Apr 2018

6/10 Okay

Gary, United Kingdom

Liked: Staff & service, room comfort
Not Luxury, nice hotel with great views.
This hotel is fine but not luxury as stated on their website. The room was big and comfortable however the carpet and curtains could do with cleaning. Food was average, would’ve expected more of local choices rather than the more westernised options (especially breakfast). The pool looked nice for photos but up close was quite dirty with a lot of leaves (unavoidable given overhanging trees) but also some dead bugs, wasn’t appealing for swimming. Staff very friendly! Overall fine for short stay!
Stayed 3 nights in Apr 2018