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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
32-inch flat-screen TV with cable channels, TV, iPod dock
Sports bar
View from property
Lake

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Sigle use Garden View

  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Room Deluxe With View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room Deluxe With View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Room Deluxe With View

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Deluxe With View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Room Deluxe With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe With View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Room Deluxe With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Room Deluxe With View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, (674)
The price is CHF 404
for 1 room
includes taxes & fees
15 Jun - 16 Jun
Grand Palladium White Sand Resort & Spa All Inclusive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at La Adelita, a steakhouse that serves Mexican cuisine
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or aromatherapy at Zentropia
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4-star Kantenah property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Adelita – This steakhouse specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino – This bistro specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • Portofino
  • Sumptuori

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 71 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

dian, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Been there 5 times now and will go again
Stayed 7 nights in Feb 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beaches, good food, friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation.
Stayed 6 nights in Feb 2025

10/10 Excellent

Chad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience in the family selection. Staff is great butler service was a plus. Would recommend to family’s with children
Stayed 9 nights in Feb 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. Had the opportunity to stay in a swim up beachside room FS which was great. Service from Emmanuel and Luis our butlers was more than top notch. We are already looking forward to next years trip!
Stayed 8 nights in Feb 2025

10/10 Excellent

Kaitlyn

Stayed 2 nights in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Dupre

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Oliver

Stayed 6 nights in Jan 2025

8/10 Good

Oliver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Family Select section for 9 days with my wife, and 2 young daughters, plus my in laws (4 seniors, 2 adults and a baby). Good: - the butler service was great. We had Daniel (who was amazing) and Rogelio, who was also amazing. -junior suite (building 51 is really close to the beach) was well appointed, modern, clean, and stocked. - FS beach is really nice, shallow, plenty of chairs. The La Jarra bar/grill was excellent for lunches by the beach. - restaurant food was all pretty good. Thai was excellent IMO. - tons of activities for the kids!!! The Junior club was impressive - video games, music room, 2 bowling lanes, billiards, foosball and more. - FS pool was really nice, the kids loved it. - checkin wasn’t too bad-plus we changed rooms to a beachside suite and that was quick. -Beachside suite was incredible. It’s huge. I wish we booked the whole trip darting in this multi-room suite. It’s also steps to the beach. BAD - the beds were really hard. I didn’t sleep well. Pillows were ok - you can request feather, memory foam etc. - when we entered the Beach suite, they had cleaned/disinfected it - and the chemical smell was almost unbearable for a full 24hours. We kept the balcony doors open in both rooms to air it out. It was fine day 2. - my wife’s parents both got Norwalk Virus and were in bed for a full day, and took them a few days to feel better. -travel club presentation. STAY AWAY FROM IT!
Stayed 2 nights in Jan 2025

8/10 Good

Shaylene

Travelled with group
Gorgeous property. Room was very clean. Beach was rocky in areas. Nightly entertainment needs improvement. Buffet was good, however could use some more variety.
Stayed 7 nights in Jan 2025

8/10 Good

Nicolletta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Paul Anthony, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Karina, Greenacres

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort !!
Stayed 9 nights in Jan 2025

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
We got the family selection swim up while it was on sale and we were treated like royalty, everywhere we went! The resort is so beautiful and there are so many things to do! They have all types of different animals on the property like flamingos and monkeys, felt like we were staying in a zoo, which is an extra experience in itself. The kids pool was so big and full of so many activities, its too bad my 2 year old was too scared to go on the slides. We did the full moon dinner which was so beautiful and the food was so good, we had to pay extra for it but we also got a beach cabana for free, it didnt cost any more than an average dinner for 2 in NY and they didnt charge us for the 2 year old, eventhough they were bringing him food too and he loved it as well. There's a seawater pool at one of the other hotels in the resort and that hotel has a buffet restaurant called Helios, which was the only buffet with good food. I wasnt a fan of the food or the cart transportation. The meat seemed overcooked or just dry and waiting for a cart was very time consuming. A different resort i went to had a phone outside of your room where you can call a cart to come to you and it came right away. Having to have to go through our butler wasnt ideal. Otherwise we loved our stay, i definitely recommend the family selection option if its affordable. I can keep going about all the great things at the resort but its a lot!!
Stayed 6 nights in Jan 2025

8/10 Good

Katy

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2025

10/10 Excellent

Logan

Stayed 5 nights in Dec 2024

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape are so beautifull. I don't like the long lines to the buffets, didn't fix the problems inside the room, evening time bad trolley transport.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Waiting for golf carts was not very convenient. Took 3 days to get face cloths. Issues with arm bands not working. Pool and pool bar closes too early. Inconvenient always needing reservations for the restaurants. Property was clean and semi updated.
Stayed 9 nights in Dec 2024

10/10 Excellent

Jodine Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Palladium- Family selection was a slice of Heaven. The family and I went to celebrate Christmas in Mexico and we enjoyed every bit of it. We had a villa with a beach front view. It was very spacious and modern. The kids had their own bathroom- that was a plus. We had our own Jacuzzi on our balcony. The beach was clean and had enough chairs with warm clean towels. The Caribbean Sea did not disappoint- beautiful blue/green water with clean white sand. We went to the beach everyday. We had access to the pools from all 4 Palladium resorts and the restaurants from all 4 resorts. The water park was a big hit with my 12 year old son. The grounds were immaculate and the staff were very attentive, polite and professional. The flamingos put on an amazing show for us. House keeping went above and beyond to make our stay special- we appreciate the little notes and special gifts left under our pillows. This was our first time in Mexico and we will be back and will definitely stay at this resort again. I highly recommend for families with young kids and/or teens.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing in making our stay a great experience. Our butler Abraham was exceptionally.
Stayed 5 nights in Dec 2024